We contacted couple of agents before Kim was referred to us. Kim is understanding, kind, friendly, knowledgeable, patient, all qualities that as a buyer one would hope to get. She represented us very well during offer period and helped get us the best possible price as well as getting some findings closed during conditional offer closure. One thing that's very unique of her is that she sees the house as if she is herself buying it and not showing to us as a real estate agent. I could list so many instances where she & my wife discussing small picky things of the house, imagining how things would fit, what's good, what's bad for the kids. This itself shows her commitment. With just a few showing she understood our requirements. Kim does the research beforehand and for some of the showings, she herself was not convinced that it would fit our need either around house or neighborhood but still complied as we asked for the showing, turned out she was right. She was very patient with us, with our precise requirements around the direction & positioning of the entrance, rooms, bathrooms, it was difficult for us to find one very quickly. I have heard many horror stories off late on X of how RE agents leave buyers in limbo after the initial legal binding of the offer is done. But with Kim, she stayed with us throughout the process helping us out with every small steps, guidance's, her contacts. She has been always available for us. Kim just feels like she is part of our extended family now. We trust her.