Paul Franchuk
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Team Solo
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Rating Summary

Response Rate 38 %
Overall Rating
1.98
Knowledgeability Rating
2.71
Professionalism Rating
1.88  
Responsiveness Rating
1.75
Usefulness of Website
2.60
Value of Service
1.88
Reach & Lead Generation
2.17
Home Prep & Staging Advice
2.40
Success Ratio 60 %
Recommend Ratio 17 %

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Best agent ever - Vanessa

November 10, 2018

5.00
5.00
5.00
5.00
5.00
5.00
5.00
5.00
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Ottawa, ON

Vanessa
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Bee satisfied - H goldberg

July 10, 2018

3.86
3.00
5.00
4.00
3.00
4.00
4.00
4.00
YES
Buying
Successful
YES
Residential
Ottawa, ON

H goldberg
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When I first read Paul's reviews, I thought of giving him the benefit of the doubt. WRONG decision. Paul lost my trust, he kept important details out of the transaction to my disadvantage. I would never deal with him again. - John Leroux

July 10, 2018

Reply:    I do not know who this person is who is writing this review, never met nor have been in contact with this person

1.17
1.00
2.00
1.00
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1.00
1.00
1.00
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Buying
Not Successful
NO
Residential
Ottawa, ON

John Leroux
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The literal worst. - ..

January 20, 2017

1.00
1.00
1.00
1.00
1.00
1.00
1.00
1.00
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Ottawa, ON

..
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We used Paul in May 2015 to purchase a new home from a builder. This was our first home purchase as a couple, so naturally we were very excites. Paul was great the first week, showing us the options, negotiating with the builder, so although we didn't need to have an agent to buy from a builder directly, we decided to use him (and give him some commission) because he just seemed so great. Well, before the ink could even dry on the purchase agreement (he didn't even stick around for the entire meeting), we never heard from him again. We e-mails him at least 6-8 times, called continuously, and he never got back to us (not ONCE). Luckily we were able to deal with the builder directly, but knowing that he was making money off of our purchase and not speaking to us at all was probably the most frustrating process. To this day, we never heard from him again. Not between purchase and closing, not during the closing process, and not after the closing. Not even a single 'congratulations'. He was horrible to deal with, and we are looking at bringing our concerns to the real-estate board of Ontario that oversees agents' licenses. - Mel

December 03, 2015

Reply:    I am sorry to see that you were not happy with the process. I had check with all our email correspondence and I had responded to all of them. Most of the concerns that you had was with the builder's design center and the changes that you wanted to have done. Unfortunately I was limited who much I can help you with builder. In fact, the email you send me, I responded to for you to call me to go over your concerns with the builder and your reply was "No worries, we were able to get our answers from the builder".
Reply:    Great to see you follow your reviews closely. I will have to disagree with you, you did not return any of our calls (both myself and my boyfriend reached out to you on multiple occasions - for a multitude of issues ie: closing date, keys, builder changes to the house), and not a single call was returned. I also find it to be horrible business practice to not reach out to your clients at all over a 2-month period prior to closing, and especially appalling that you did not contact us at all at the time of closing. There was no attention to client care, and we were left navigating on our own.

1.00
1.00
1.00
1.00
1.00
1.00
1.00
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Buying
Successful
NO
Residential
Ottawa, ON

Mel
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Paul was an absolute nightmare to deal with. He showed us a couple listings for rent, and we asked to submit an application. He neglected to tell us that the apartment had already been leased. We asked to apply for another property, and he stopped responding to us altogether. He told us to stop emailing him because he gets "over 300 a day", but he screened all of our calls. He emailed to say he would phone back, but never did. - 403 470 4967

November 18, 2015

Reply:    That was not exactly the truth. I had sent you the application and you took a week to get it back to me. Granted you did have a few questions over the week but you were asking to have a lower rent and move in at a later date than we first agreed. By the time I received the application I had already two other applications on hand. The Landlord advised me to take another application which was financial better for the Landlord. I am sorry it didn't work out for you. As far as the other unit, it was for a higher rent and your application was not strong enough to meet the criteria.
Reply:    It's great that you follow your reviews, Paul. I disagree with your version of events - we had questions about the application which you did not reply to at all. We phoned, emailed, and texted you but you didn't respond. When we finally submitted the application it was too late. If you say you're going to call someone, you should probably just follow through. It's disappointing (though not surprising) to see that others have been through similar experiences with this agent. All I can say is thank goodness we weren't buying. Do your research on who you work with, folks!

1.25
1.00
2.00
1.00
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1.00
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NO
Residential
Ottawa, ON

403 470 4967
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We could never get in contact with him after signing the listing agreement. We were left anxious and stressed and when we finally got in-touch with him and told him we were not happy he stated he is busy and won't waste his time or ours. That was it. We requested cancellation of the listing to go with another agent and of course we could never get in contact with him to have the cancellation documentation signed or to get our keys back. He lacked professionalism and communication skill. If you want to be treated decently I would not recommend Paul. - H Kim

August 28, 2015

1.00
1.00
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1.00
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1.00
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-
-
Selling
Not Successful
NO
Residential
Ottawa, ON

H Kim
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This agent has two ears and one mouth. Unfortunately, he does twice as much talking than he does listening. Professionalism and 'know it all' attitude leave much to be desired. - Ashton Michaels

July 16, 2015

1.57
1.00
3.00
1.00
3.00
1.00
1.00
1.00
-
Selling
Successful
NO
Residential
Ottawa, ON

Ashton Michaels
Show Review Reply Flag

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