- Did not email us on our closing date to make sure it went well and to make sure we received the keys. - Was uncomfortable negotiating on our behalf and we believe colluded with the seller. - Told us he had a gift for us which never arrived. I never expected a gift, but why set up an expectation if you aren't going to follow through? - Stopped being responsible to phone calls and emails, the moment after we closed and he got paid.