My daughter needed an apartment while attending university. We knew nothing about Ottawa and had been unsuccessful trying to find an apartment on a previous visit. Lyse was our miracle on a subsequent visit. She arranged several places to visit that were clean and in close proximity to essentials such as grocery shopping, library, medical clinic, the university and of course the essence of Ottawa's tourist attractions such as the Byward Market. Lyse approached the need to find my daughter the "perfect" place as if she was her own child. Safety was a priority. Lyse was easy to get touch with and would return calls immediately. She was aware that we were out-of-towners and gave us a personal tour of areas and points-of-interest. Everything was completed in a timely manner. Lyse is a supreme and professional agent who showed care and thoughfulness to strangers. Call her!