Susan Webster

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Team Solo
Company Royal LePage Nanaimo Realty
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Address 4200 North Island Highway
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Rating Summary

Response Rate 96 %
Overall Rating
4.98
Knowledgeability Rating
4.98
Professionalism Rating
4.98  
Responsiveness Rating
5.00
Usefulness of Website
4.93
Value of Service
5.00
Reach & Lead Generation
4.94
Home Prep & Staging Advice
4.98
Success Ratio 100 %
Recommend Ratio 100 %

In 1994, my family and I relocated to Vancouver Island from the lower mainland. While uprooting one’s life and planting roots elsewhere is a big decision, I have never regretted moving to Nanaimo. The lifestyle here is what drew us to the Island; our family has a passion for the outdoors. On weekends, you can find us skiing, beachcombing, kayaking, paddleboarding, biking, hiking, or camping. Plus, the ability to visit nearby destinations like the Comox Valley, Pacific Rim, Victoria, and the Gulf Islands provides us with the diversity and variety we crave. Here, you’re truly living at nature’s doorstep. I spent my first 20 years in Nanaimo working with Tourism Vancouver Island, which lended well to my love for the outdoors. In this role, I gained an even deeper appreciation of this island’s beauty. However, I always had an interest in real estate. Once both of my kids went to university, I decided it was time to turn my passion into my career. In 2015, I got my real estate license. Since then, I’ve worked throughout the Central Island with all types of buyers: first-time home buyers, families, retirees, and investors. I love what I do, and I work hard for my clients. My mission is to go the extra mile for each person I work with. Real estate is a big investment, and I aim to ensure that my clients are comfortable with the process. To me, communication is most important, and my clients often comment on how much they appreciate the consistent dialogue. I recognize that buying and selling real estate is one of the largest emotional and financial decisions an individual can make. My promise is to make the process as seamless as possible by providing ongoing honesty and communication. Let’s find your dream home! Contact me to get started!

I was an executor of an estate and the sale was definitely a challenging property. Susan constantly kept me up to date, proposed solutions to issues and implemented changes to the deal as required. Made a difficult sale much easier. - Colin

February 29, 2024

Reply:    I felt grateful to have you as the Executor as we did have some challenges but you were always open to discussing solutions proposed and we got it sold!
Reply:    I felt grateful to have you as the Executor as we did have some challenges but you were always open to discussing solutions proposed and we got it sold!

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House / Single-Family
Nanaimo
Mar 2024

Colin
Show Review Reply Flag

Susan has been an absolute pleasure work with and I cannot praise her professionalism and expertise enough. From the moment we began our search, she was always available to answer any questions or concerns I had, and ensured that I felt supported throughout the entire process. She has exceptional negotiation skills and great attention to detail. Her dedication to her clients is highly evident and I would recommend Susan with confidence to anyone. - Lauren

February 29, 2024

Reply:    It's been a pleasure to work with you and Eric. I'm excited to see the changes you will be making to this home.

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Buying
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House / Single-Family
Nanaimo
Apr 2024

Lauren
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Susan was amazing! She showed us 20 houses, and we talked through many more. She was so knowledgeable with the area, and she got a feeling right away for what we were looking for. I would even suggest one to look at, and she would save us the time of viewing it as she knew what we wanted. We hit a rough patch with our search (not finding anything) and helped us through it and started looking at other options etc. she wasn’t discouraged and was amazing! When we found our place, she was great with negotiating and knowing “worth” of houses, getting conditions met etc. couldn’t ask for more! A great choice in Realtor! - Jennifer

December 08, 2023

Reply:    Jennifer, viewing houses with you and then you and Andrew was a lot of fun. I love what you have purchased and feel it is going to be a great landing spot for your new life in Nanaimo.

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House / Single-Family
Nanaimo
Jan 2024

Jennifer
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Susan Websteris an amazing realtor. She is patient, knowledgeable, professional, and caring. She goes beyond expectations in finding the home for you. She is willing to continue looking until you find your dream home. I strongly recommend hiring Susan Webster if you are buying or selling your home. - Dawn

December 06, 2023

Reply:    Dawn it was a lot of fun looking with you, Kristy and especially Ava your lovely dog. I’m feeling so excited for you to enjoy the beauty of Nanoose and Central Vancouver Island!

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Buying
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House / Single-Family
Nanaimo
Oct 2023

Dawn
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Susan Webster has gone above and beyond my expectations in our search for my first home. After many months of a sometimes frustrating and tiring search, Susan always kept my best interests and requests as her main priority in a very competitive market. In what was a daunting experience for a first time home buyer, Susan ensured my concerns were always addressed and acknowledged. I always felt that I had time to make a decision that was best for me with no pressure, and Susan always made time to walk me through each step and property with thorough explanations. Susan is exceptionally educated in her field, and her opinions are tremendously valued. I wouldn't hesitate to recommend her service, and I will absolutely be working with her again in the future. Susan, thank you so much for all your help throughout this process! You are amazing! - Liam Hurly

December 04, 2023

Reply:    Liam it has been a pleasure to work with you and your family. I’m so happy with your purchase and feel it was worth the wait.

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Buying
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House / Single-Family
Nanaimo
Jan 2024

Liam Hurly
Show Review Reply Flag

Susan worked tirelessly on the sale of my house. Susan spent many hours researching the complicated situation with my strata lot. Susan always remained positive during the process. In the end, Susan’s advice is what I went with and it turned out to be the best advice I could have received. Susan is the voice of reason as well as very personable person to talk to. - Jackie Todd

November 03, 2023

Reply:    Thank you Jackie, it wasn't the easiest transaction but I really appreciate your patience with the entire process. I'm glad it all worked out in the end.

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Selling
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House / Single-Family
Nanaimo
Oct 2023

Jackie Todd
Show Review Reply Flag

Susan was extremely diligent in arranging showings or providing virtual/video showings. She was excellent at obtaining information pertaining to all properties viewed. Susan was very accommodating in arranging viewings to my schedule which didn’t always fit into her own. - Janet Robson

November 02, 2023

Reply:    It has been a pleasure to work with you Janet. Your new home is going to fit your lifestyle beautifully. Thank you for working with me.

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Townhouse
Nanaimo
Nov 2023

Janet Robson
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Susan Webster is the most professional and knowledgable realtor I have ever worked with. Always available to answer questions on all aspects of selling and buying a home 24/7! Even when on vacation she was contactable! I have already recommended her services to friends. - Valerie Spencer

November 02, 2023

Reply:    Valerie, you were really up for the challenge of selling and buying. I love your enthusiasm and am so excited about this new chapter.

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Buying and Selling
Successful
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House / Single-Family
Nanaimo
Sep 2023

Valerie Spencer
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Susan was hands down amazing. We contacted her after seeing reviews and she more than lived up to them. We were seeking a holiday home and had very specific asks, and Susan rolled with each requirement and kept looking until we found something perfect — and once we did, she made everything easy for us from offer through possession. I can’t recommend her highly enough! We would absolutely use her again if we ever needed something. Thanks so much, Susan. We love it and we couldn’t have done it without you! - Jeannie

August 08, 2023

Reply:    Thank you for working with me Jeannie. I could not be more pleased with the special piece of paradise you now own. I can see your family making a lot of special memories there!

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Buying
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House / Single-Family
Nanaimo
Jul 2023

Jeannie
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We purchased our Island home in 2020. Susan was the listing agent. She represented her client very well and was tough but fair with us as the buyer. When we decided to sell in 2023, we recalled how impressed we were with Susan and after interviewing several realtors we decided she was by far the best agent. She optimistically priced our home at the high end of the market range and was tenacious in securing that value. Susan pursued all marketing options to present our home to buyers on the Island, lower mainland and across Canada. Susan was always prompt, professional, and was great in managing buyers agents and their clients expectations. Susan secured a buyer at a price and with terms that were extremely favourable to ourselves and which exceeded our expectations. She was a great realtor and very enjoyable to work with. Susan makes selling a home a lot less stressful. - Brad Howard

July 21, 2023

Reply:    Brad, you and Kate were a dream to work with! Your home was so beautifully presented at each and every showing, above and beyond what anyone would expect. Happy that your relocation move is going well.

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Selling
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House / Single-Family
Z4 Upper Lantzville, Nanaimo
Jun 2023

Brad Howard
Show Review Reply Flag

Susan was very patient and understanding as we were not sure what type of property we were going to purchase. She offered many different options, and showed us a lot of houses before we finally made a decision. Offered her time to be at the house on moving day to enable our services to be connected. Always responded quickly to our many inquiries and requests. This is our second transaction with Susan as she also sold a rental property for us in Nanaimo a few years ago. I would highly recommend Susan Webster. - Stan Mattice

July 21, 2023

Reply:    Thanks Stan, you and Debbie have been great clients to work with. I'm so happy your close to Kylie, Jay and baby Cruz and can watch him grow up.

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House / Single-Family
Z4 Chase River, Nanaimo
Jul 2023

Stan Mattice
Show Review Reply Flag

Susan Webster is a fantastic agent. I highly recommend her! She was very professional and worked hard to find us a home. She has an excellent home stager and photographer that helped our home sell quickly. - Kara

May 15, 2023

Reply:    Was great to help you and Gavin and I think we found an awesome new home for you both to enjoy for many years.

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Buying and Selling
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House / Single-Family
Central Nanaimo, Nanaimo
Jun 2023

Kara
Show Review Reply Flag

Susan was very professional, quick to respond and actively sought after houses meeting our personal desires. She made the process easy and enjoyable! I would definitely use her again as my realtor - Mackenzie

May 05, 2023

Reply:    It was great to work with you and Rebecca and as much as I would love to work with you again, I think you will be very happy in this new home for awhile. It is perfect for you two!

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Buying
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House / Single-Family
Nanaimo
Feb 2023

Mackenzie
Show Review Reply Flag

"Is the house Susan-ready, kids?" For years to come, that sentence is what my family will recall as a defining moment in our lives. We were preparing for our biggest move, leaving the only home my children ever knew. With work, school, extracurricular activities, a puppy and showings back-to-back, I knew this would be a grand feat; it would require help from someone with similar values and experiences. I met Susan through my contacts, as I place high value on word-of-mouth for conducting business. Her patience was felt through all our correspondences. From rescheduling appointments to gentle reminders, repeating answers due to background noises of a busy household and letting the pup out for his business during showings, Susan sustained her calm and caring demeanor to keep up with the challenges. Susan and her team worked diligently to transform our home into a camera-worthy house. Her periodic emails kept me informed and connected to the ever-changing real estate marketplace. She is a thoughtful individual, sharing her knowledge and resources while asking thought-provoking questions to ensure no detail is missed in midst of the chaos of moving. Putting down roots is a milestone event that takes time and careful nurturing. Just like in the rainforest we live, replanting is necessary at times. It is imperative to ensure your move is made with a positive mindset, insightful guidance and unequivocal support. Susan checked all the boxes on my list of must-haves in a realtor. Are you prepared to have your home transformed to be "Susan-ready"? - Sonia

March 15, 2023

Reply:    I hope “Susan ready” won’t haunt the kids, haha. You were so wonderful to work with and enjoyed our time together. Life is impermanent and you have shown you can move on to new chapters. I’m proud of you!
Reply:    I hope “Susan ready” won’t haunt the kids, haha. You were so wonderful to work with and enjoyed our time together. Life is impermanent and you have shown you can move on to new chapters. I’m proud of you!

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House / Single-Family
Nanaimo
Nov 2022

Sonia
Show Review Reply Flag

Proffesional and caring in every sense of the word. Truely one of the best agents I've ever dealt with. Went up and above the call of duty many times to do things that needed doing in a challenging market. I would recommend her 100% - Richard Hollander

March 06, 2023

Reply:    Thank you Rick, you were wonderful to work with and in spite of the challenges you continued to be extremely calm and respectful. I appreciated that very much.

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Selling
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House / Single-Family
Departure Bay, Nanaimo
Feb 2023

Richard Hollander
Show Review Reply Flag

Susan is a wonderful realtor and extremely helpful. She is very responsive and ensures you get all the answers to any questions or concerns. I would recommend her to anyone needing help buying and/or selling. - Kelsey Kroeker

October 20, 2022

Reply:    Thank you Kelsey, I’m so happy with the house that you purchased. It is a perfect home for you and your family in a great location!

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House / Single-Family
North Nanaimo, Nanaimo
Aug 2022

Kelsey Kroeker
Show Review Reply Flag

Susan was recommended to me through a friend. I was looking for a very specific property that I was willing to renovate if needed. She was tireless in showing me great prospects and found my perfect needle in a haystack home I am thrilled with. The only improvements I needed to make was paint and lighting to fit my preferences. Awesome agent, really. - Robyn Marsh

October 17, 2022

Reply:    It was quite thrilling to find you the perfect place. I absolutely love it and makes an agent very happy when you know it ticks all the boxes. Great to work with you Robyn.

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Condo / Apartment
Old City, Nanaimo
Apr 2022

Robyn Marsh
Show Review Reply Flag

Susan is a wonderful and caring person who is incredibly knowledgable and an excellent negotiator. With Susan's support, we were able to find our dream home after countless showings and we were also able to sell our home for an excellent price. As a younger couple with little previous real estate experience, Susan expertly guided us through the process and went above and beyond in every possible way. I would recommend Susan to anyone looking to buy or sell in the greater Nanaimo area. I'm so grateful for everything Susan has done for us. - Calum Matthews

July 14, 2022

Reply:    Calum, I have loved working with you and Maxe. So grateful to have a job that allows me to help you both navigate the often stressful real estate world. Thank you for working with me.

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Buying and Selling
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House / Single-Family
Nanaimo
Jul 2022

Calum Matthews
Show Review Reply Flag

Susan did amazing job at make us comfortable during the whole process. We would highly reccomend her to anyone looking to buy or sell. We look forward to working with her again. - Sean Adel

May 15, 2022

Reply:    Thanks Sean, would love to work with you and Alicia again. Will keep in touch.

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Condo / Apartment
Nanaimo, BC
Mar 2022

Sean Adel
Show Review Reply Flag

Susan was very helpful and knowledgable as what needs to be done to sell our property she was prompt at returning calls and communicating. And was just lovely to deal with. - Dave Bruce

May 10, 2022

Reply:    Thanks Dave, you and Laura were also wonderful to work with and I appreciate how prompt you both were with your communication.

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Selling
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House / Single-Family
Nanaimo, BC
Jan 2022

Dave Bruce
Show Review Reply Flag

An amazing Realtor, I have used Susan 3 times and have been extremely happy every time! Extremities thorough, the best customer service,, have and will recommend to anyone who needs a realtor - Theresa Lange

May 09, 2022

Reply:    You are equally thorough and amazing to work with. Thank-you for your kind words!

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Selling
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House / Single-Family
Nanaimo, BC
Mar 2022

Theresa Lange
Show Review Reply Flag

Susan is amazing. I initially contracted her to help me purchase a small home after my separation. And what a journey we went on together from there! After finding out I would not be bought out of my existing home as expected, she immediately switched gears and became my seller's agent, helping me prep our family home for sale. From advice on pricing to staging, she made that house look as amazing as it possibly could for sale. Unfortunately, we listed in March of 2020 - right when the pandemic lockdown hit. Even so, Susan pushed hard to keep bringing eyes through the house virtually, and following all guidelines for those still willing to view in person. After all that, an offer from the other party who owned the home with me unexpectedly came through, and Susan graciously released me from our seller's contract to allow me to accept the offer so my ex partner and my children could keep that home. When the transfer of ownership on my old home finally closed half a year later, Susan jumped right back into the buyer's agent seat, walking through all kinds of crazy run down homes with me (buying as a single parent is rough!) She encouraged me to view strata which I was initially against, and one day pointed out a townhome that I felt would have been just barely out of my budget. She gave me creative ideas to put in an offer despite not quite having the money I needed. Somehow, magically, I ended up buying this absolutely amazing 3 bedroom townhome, and I am just entering my sixth month here. I am absolutely in love with this place, it has been perfect for me and my children, and I honestly credit Susan largely with helping me get here. There are even more parts to the story of my purchase with Susan, but you have the key points here! She was so much more than a Realtor through my transaction - Susan supported me through an incredibly challenging time in my life, and celebrated with me when we made it to the finish line. I would unhesitatingly recommend her to anyone looking for an agent who truly cares about helping you find success! Thank you so much Susan, I hugely appreciate all you did for me! <3 - Sarah Bromley

November 14, 2021

Reply:    Sarah, yes we were on a journey together for sure! It is unbelievably rewarding to me to help you navigate this challenging time and see you happy in your own home. Well done for being so open-minded and great to work with.

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Townhouse
Nanaimo, BC, Canada
May 2021

Sarah Bromley
Show Review Reply Flag

Susan was amazing to work with. As first time home buyers she really helped guide us through the process and looked out for our best interests. We really trusted her and are so appreciative for her honesty. We purchased a new build and she went above and beyond to help us secure it and was also involved in getting us the finishings we wanted. Even after moving into our home she continued to follow up and make sure we were happy and organized little details that needed to be tied up such as window cleaning and a dishwasher installation. Despite moving from out of town, the whole process was manageable as Susan helped with a lot of the heavy lifting, organizing, and fact finding in our search for a home. It was obvious that she had an extensive knowledge of the Nanaimo market. Thank you, Susan! - Katelyn Clouthier

October 27, 2021

Reply:    I am so happy to have had the opportunity to work with you and Josh and during the whole process meet your sweet Abigail. The home we found is absolutely perfect for your family.

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House / Single-Family
Nanaimo, BC, Canada
Sep 2021

Katelyn Clouthier
Show Review Reply Flag

Susan was extremely helpful and involved every step of the way. She even found a house cleaner and rug cleaner when I was having trouble finding one, and...paid for it for which I am very grateful. I had enough issues and she made life way easier. - Mike Wood

October 26, 2021

Reply:    It was great to work with you Mike and I was happy to help out! Wishing you a great next chapter in the Lower Mainland.

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House / Single-Family
Hammond Bay, Nanaimo, BC, Canada
Oct 2021

Mike Wood
Show Review Reply Flag

Whether you are buying or selling, Susan Webster is your best choice! Susan is highly knowledgeable, well-known and respected in the community.  We have referred many of our friends and colleagues to Susan over the years and they all share the same impressions - excellent communicator, results-driven work ethic and attitude, "goes the extra mile" - with smile and spark! Indeed, a FANTASTIC AGENT to work with! Look no further! - Leanne Campbell

September 25, 2021

Reply:    Thank-you Darren and Leanne. It was most enjoyable to work with you both and thrilled that we found you the perfect spot to build your dream home.

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Residential
Nanaimo, BC
Jul 2021

Leanne Campbell
Show Review Reply Flag

Susan Webster was professional, exceptionally thorough, and thoughtful at every step during our house purchase. We can't thank her enough. We found Susan to be a sincere and straightforward realtor. Also a pleasure to interact with and gave us enough room to make decisions along the way, very recommended as a realtor. - Allison Jennifer

September 17, 2021

Reply:    Thank you Allison,You and Karl were fantastic to work with and I'm so pleased with the purchase of your "forever home".

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Residential
Nanaimo, BC
2021

Allison Jennifer
Show Review Reply Flag

Susan is wonderful to work with. She is consistently helpful, open, and reliable. She took the time to get to know our needs and was an excellent communicator, always available to answer our questions. We would without hesitation work with her again and recommend her to family and friends. - Jane Carroll

September 15, 2021

Reply:    It was great to work with you and Lorne and looking forward to helping you find the dream home next!

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Buying and Selling
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Residential
Nanaimo, BC
Jul 2021

Jane Carroll
Show Review Reply Flag

When we recently listed our home for sale we had Susan take care of all the details for us. Having lived in our home for 24 years, we were very attached to it, so her authentic personality and professional manner made the selling process smooth and stress-free. She was highly communicative and always kept our best interest in mind. Susan hired qualified and skilled professionals to highlight our home and make it look the best it can be. The results of the staging, photography and video made our home look spectacular – not to mention her great tips on how to prepare our home for selling. Susan is a stellar realtor and we cannot thank her enough for the work she did to sell our home. We highly recommend her to any potential buyer or seller. - Alice Dubbeldam

May 10, 2021

Reply:    Alice it was such a pleasure to work with you and Joe. You both did a lot of hard work preparing your home and it certainly paid off. Thank you for your business.

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Residential
Nanaimo, BC
Mar 2021

Alice Dubbeldam
Show Review Reply Flag

This is the third time I have used Susan and will again! I have sold 1 property and bought two through Susan. Absolutely love her! Highly professional, personal and does every thing with great care! - Theresa lange

May 07, 2021

Reply:    So enjoy working with you and Grant, thank-you for your continued support!

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Residential
Nanaimo, BC
Feb 20121

Theresa lange
Show Review Reply Flag

This is the second time my wife and I have requested Susan Webster for our representation. We had an excellent experience in 2016 and she delivered for us once again in 2020. Her positive attitude, work ethic and always honest approach is what makes Susan one of the best in the industry. - Jesse Shiels

May 07, 2021

Reply:    Working with you and Kaylie is always a pleasure! So excited for your next home.

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Successful
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Residential
Nanaimo, BC
Jan 2020

Jesse Shiels
Show Review Reply Flag

We’ve worked with Susan several times & have found her capable, knowledgeable and professional also very hard-working! I’d recommend her to anyone & would also work with Susan again. She sold our place for more than asking and we were astonished at the price. - Bill Wilson

May 07, 2021

Reply:    Thanks Bill. Working with you and Laurie is always a pleasure and I was super pleased with the result of your sale and so happy with your purchase as well. I love your new home!

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Buying and Selling
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Residential
Nanaimo, BC
Jan 2021

Bill Wilson
Show Review Reply Flag

It was a pleasure to work with Realtor - Susan Webster on my second realty transaction to purchase a new condo in downtown Nanaimo, BC As a Realtor myself, working in Whistler / Pemberton, BC region - feel it's very important to work with a professional, diligent and helpful Realtor in Nanaimo and would be very happy to work with Susan again & recommend her to my realty clients. - Kathy White

May 07, 2021

Reply:    Thank you Kathy, always a pleasure to work with you.

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Buying
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Residential
Nanaimo, BC
Mar 2021

Kathy White
Show Review Reply Flag

It was a challenging listing with Covid having just come to our community.  Susan followed all protocols while still working hard to find buyers for the house. She gave feedback on how to prepare the house for the sale and always kept me informed when someone came to view.  She made sure all of the documentation was completed correctly and the sale went through without a hitch.  I highly recommend Susan.  You will be well served! - Kathy Obad

January 31, 2021

Reply:    Yes it was challenging to list right at the beginning of COVID not knowing how things would develop and so happy we were able to sell your home for a good price.

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Residential
Nanaimo, BC
Jun 2020

Kathy Obad
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Susan is a kind-hearted and knowledgable realtor. Due to her extensive marketing skills and local connections, our home sold quickly for a great price. Her communication was timely and efficient, and she was both honest and intelligent in negotiation. The stager Susan works with also made our home look modern, clean, and beautiful. I would not hesitate to recommend Susan to anyone looking to buy or sell a home. - Olivia Hill

January 19, 2021

Reply:    I enjoyed working with you Olivia. Your home came together beautifully and appreciate all of your hard work to present it well.

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Successful
YES
Residential
Nanaimo, BC
Dec 2020

Olivia Hill
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Susan is, bar none, one of the best realtors I know! My husband and I own a construction company and she has sold multiple units for us. Her energy and passion for real estate combined with her extensive knowledge of the market makes her a great choice for a realtor! She is responsive, resourceful and has above and beyond customer service! Her friendly personality makes her an absolute joy to work with! - Andrea Ironside

January 13, 2021

Reply:    Thanks Andrea! I always enjoy working with you, Chris and the entire Westmark team!

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Buying and Selling
Successful
YES
Residential
Nanaimo, BC
Sep 2020

Andrea Ironside
Show Review Reply Flag

My wife and I flew in to purchase and only had a couple of weeks. Susan was excellent to work with. She was patient and quickly understood our needs. She also recommended an agent up in Comox so we could look there also. She is very professional showing homes and was very good with the Covid protocols. Susan was also very helpful with regards local services such as home inspectors, insurance etc. If we were ever to move again we would certainly work with Susan. - Glen Simonds

January 02, 2021

Reply:    It was a pleasure to work with you and Natalie and so happy your enjoying Nanaimo and your new home.

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Successful
YES
Residential
Nanaimo, BC
Sep 2020

Glen Simonds
Show Review Reply Flag

Susan Webster was absolutely great to work with. We have been stationed right across Canada, requiring us to buy and sell homes for each transfer. We have worked with dozens of Real Estate Agents. Susan ranks the highest for knowledge, skills, ability, customer service, going the extra distance to ensure our expectations were more than met. We highly recommend Susan for all your real estate needs. Thank you so much Susan! It was a pleasure to work with you. - Richard and Monique Hobson

December 29, 2020

Reply:    It was a pleasure to work with you both. I'm very excited to see your new home being built and look forward to seeing the end result.

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Buying
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YES
Vacant Land
Nanaimo, BC
Nov 2020

Richard and Monique Hobson
Show Review Reply Flag

Susan was very proactive in finding the right house for us. She was quick to set up showings and went to great lengths to find answers to questions we had about the properties we looked at. When we were ready to offer, Susan negotiated a very good purchase price. I would definitely recommend Susan to anyone buying or selling in the Nanaimo area! - Carla Montrose

September 25, 2020

Reply:    It was a pleasure to help your family find that first home for Blake.

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Buying
Successful
YES
Residential
Nanaimo, BC
Aug 2020

Carla Montrose
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Susan was very helpful while we were looking for a new property. She got us onto the real estate feed right away and helped us know how to use the resource. When we did find a home that we were interested in, she was quick to arrange a viewing. Susan encouraged us to take our time in the house we were viewing and was helpful at making suggestions. We had some tension over bridge financing and she was quick to set us up with a financing resource who proved to be very valuable. Susan also worked hard to negotiate the deal and got us a good purchase price. Susan is an ethical and hard working agent who is dedicated to making home buying as easy as possible for the buyer. We highly recommend Susan and the great service she offers. - Carol Johns

September 24, 2020

Reply:    I had the best experience with the both of you. Was so happy we could find a property that ticked all of the boxes. You were amazing to sell with as you cared for your home so well and were open to suggestions and worked hard to accommodate showings. Best of all was to meet you both!

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Buying
Successful
YES
Residential
Nanaimo, BC
Apr 2020

Carol Johns
Show Review Reply Flag

When we decided to sell our house in North Nanaimo,Susan was recommended to us by friends who had recently sold and bought homes through her. Susan is a very pleasant person who is highly professional and her experience in the industry meant that the various stages of our sale were accomplished quickly and efficiently.We have already recommended her to friends ,should they decide to move in the near future. - Richard and Dee Barclay

September 24, 2020

Reply:    I was so pleased with the sale of your home allowing you to relocate closer to family. I appreciate how much effort you and Richard put into preparing your home and dealing with the showings and your quick learning on digital signatures.

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YES
Residential
Nanaimo, BC

Richard and Dee Barclay
Show Review Reply Flag

Susan is wonderful to work with, a good listener does her research, and always on time. We've bought a sold a couple of houses with her and referred her to friends and family. - Kristina

September 24, 2020

Reply:    You and Dan are great to work with as well ! Love how we can brainstorm on how to improve the function of space.

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Buying and Selling
Successful
YES
Residential
Nanaimo, BC
May 2020

Kristina
Show Review Reply Flag

Susan is one of those exceptional professionals who is both fun and professional to deal with. She is a tireless and patient Realtor who worked steadily with us until we found that perfect property. - Cecil Baldry-White

September 24, 2020

Reply:    So happy we were able to find the property to build your "forever home"!

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Buying
Successful
YES
Residential
Nanaimo, BC
Jul 2020

Cecil Baldry-White
Show Review Reply Flag

Thank you Susan for your prompt, helpful and professional realty business service to help sell our home in Nanaimo, BC Your expertise to facilitate the listing through to completion - was smooth and successful! - Kathy White

September 24, 2020

Reply:    Thanks Kathy, enjoyed working with you and your no nonsense approach to selling.

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Selling
Successful
YES
Residential
Nanaimo, BC
Sep 2020

Kathy White
Show Review Reply Flag

I havent had alot of agents in my life. But we know for a fact Susan is one of the best. And if we ever need to sell 100% she will be our first call. - Tamara Hall

September 24, 2020

Reply:    Can't wait to see what you do to your new place. So happy to see young people like yourselves make the plunge.

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Buying
Successful
YES
Residential
Nanaimo, BC
Sep 2020

Tamara Hall
Show Review Reply Flag

Exceptional agent, very professional, knowledgeable, accessible and easy to work with. Would definitely recommend. She gave great advice and our place had two offers and 4 showings in less than a week. SOLD! - Colin

December 09, 2019

Reply:    You were awesome to work with, Thank-you!

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Selling
Successful
YES
Residential
Nanaimo, BC

Colin
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By far the best agent ever used. Very organized,  solid and reliable.  While others tried to sell us what worked for them, Susan sold us what worked for us and we felt very supported and cared for in the most professional way. Could not recommend this agent enough to anyone! - Lisa Novak

August 25, 2019

Reply:    Lisa and Sean you were great to work with and so so happy it all worked out to be in your dream home.

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Buying
Successful
YES
Residential
Nanaimo, BC
Jun 2019

Lisa Novak
Show Review Reply Flag

Susan is all in and totally dedicated, very committed and worked quickly to sell my residence. Very happy with result. - Ray Read

August 23, 2019

Reply:    Ray it was a pleasure to work with you and I was also very happy with the results.

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Selling
Successful
YES
Residential
Nanaimo, BC
May 2019

Ray Read
Show Review Reply Flag

Susan was amazing with helping us purchase our first home. She guided us through all the steps and made the experience very positive. - Mikaila Morrissey

December 13, 2018

Reply:    Best part of my job is meeting amazing people like you and Matt. Looking forward to keeping in touch.

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Buying
Successful
YES
Residential
Nanaimo, BC

Mikaila Morrissey
Show Review Reply Flag

Susan and her partner Lynn Donn were on the mark from start to finish. They were so comfortable and knowledgeable to work with. We knew from the first visit we had picked the best real estate agents in Nanaimo, B.C. The house sold effortlessly for full price in record time. They were very well prepared and had done notable research to evaluate and compare our home to similar homes for sale.I would not hesitate to refer them to my friends as a pick for realtors. - Beverley A Haslip

September 21, 2018

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Residential
Nanaimo, BC

Beverley A Haslip
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“After meeting a few realtors, we went with our gut and were certainly very happy that we did! Susan Webster was not only very personable and professional, she also provided superb service that resulted in our home being sold in just 4 days. We would not hesitate to recommend Susan to anyone buying or selling their home.” - Shelley Trew

May 03, 2018

Reply:    Was awesome to work with you and Gary. I so enjoyed the staging that we did and how well the home showed. Was sad to see you move to Kamloops but will keep in touch.

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Selling
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YES
Residential
Nanaimo, BC

Shelley Trew
Show Review Reply Flag

"When we approached Susan Webster to list our North Nanaimo home, we discussed the market and how we were wanting to get the highest price possible.  Susan suggested some updates and connected us with a staging company that came in and made some pretty significant changes that were cost effective by re-purposing our own furniture, de-cluttering, painting kitchen cabinets and installing new hardware,  and painting main living spaces.  Our home was very well received and we sold for over list price in just 4 days. Susan provided us prompt follow-up and was on top of all the many details of listing, presenting offers, subject removal and final completion.  We would not hesitate to recommend Susan Webster to anyone looking to buy or sell real estate in Nanaimo.” Dave and Sandra Petryk - Sandra

May 03, 2018

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Buying and Selling
Successful
YES
Residential
Nanaimo, BC

Sandra
Show Review Reply Flag

This was the first house we sold and we went into the sale blindly. We did not expect the house would be difficult to sell, but it was. We hired Susan because we knew she was familiar with the neighbourhood and we respected her expertise as a business person. We trusted her to give us practical and solid advice. She put a huge effort into maximizing the availability of our home on the market; she used print, social media and held several open houses. We appreciated Susan’s efficacious and practical approach to finding a solution that worked for all parties in order to complete the deal. Susan is very knowledgeable about local services available and recommended dog kennels, handymen and other resources that someone less familiar with the community would not have been able to offer. Showing a house when you need to find a temporary lodging for two large dogs can be challenging. Among the many “dog stories" we had along our house-selling journey, there was one that still makes us laugh. One day, when the house was being shown to a prospective buyer, a young boy returned our dogs to the house. Thinking that he was the custodian of the dogs for the day, Susan explained to the boy that he needed to keep the dogs until the house was shown. It turned out that the dogs has escaped and this young boy was merely a good samaritan returning them home! Susan was easy to work with and I would not only hire her again but would recommend her to my best friend! - Sarah Hall & Derek Jonson

December 01, 2016

Reply:    It was great to work with both of you. Enjoyed the dogs too!

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Selling
Successful
YES
Residential
Nanaimo, BC

Sarah Hall & Derek Jonson
Show Review Reply Flag

What we really appreciated was that Susan kept in regular contact with us and provided us with information about the properties and with status updates. We encountered some unusual events during the home purchasing process and Susan came to us with the issues but also with solutions. She reached out to the appropriate people to get accurate information so we knew the complete picture. We really felt she looked out for our best interests and represented us in the best way possible. She even contacted an appliance store to arrange for a replacement fridge when the one we purchased didn’t fit. I would definitely, without hesitation, hire Susan again and recommend her to a friend. - Sue & Ted Croft

November 30, 2016

Reply:    Fun to work with you and your family! Hope you find your forever fridge.

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Buying
Successful
YES
Residential
Nanaimo, BC

Sue & Ted Croft
Show Review Reply Flag
Susan has been rated in Central Nanaimo, Departure Bay, Hammond Bay, North Nanaimo, Old City, Z4 Chase River, and Z4 Upper Lantzville in Nanaimo.

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