Communication wasn’t as good as we wanted because they didn’t get back to us as quickly as we wanted and they didn’t educate us on certain aspects of the sale
Reply:
Thank you for being honest, and I am truly sorry that the communication and education pieces were not where they should have been throughout your experience. Every client deserves timely responses and a clear understanding of each step in the selling process, and I take full responsibility for the gaps you felt. This kind of feedback is valuable, and it is something I will be addressing directly with my team. I appreciate your patience and wish you nothing but the best going forward.
Communication wasn’t as good as we wanted because they didn’t get back to us as quickly as we wanted and they didn’t educate us on certain aspects of the sale