Scheduled showing day before as requested on listening. Was slow to respond to communication on details of showing. Canceled 1 hour before without explanation. Had us tie up an entire day on a holiday weekend without explanation.
Reply:
I'm sorry this was your experience. I was traveling and had arranged and paid for another licensed agent to cover the showing on my behalf. Unfortunately, that arrangement did not meet the standard I expect for my clients. I contacted you afterward to apologize, and I remain sorry that we let you down.
Scheduled showing day before as requested on listening. Was slow to respond to communication on details of showing. Canceled 1 hour before without explanation. Had us tie up an entire day on a holiday weekend without explanation.