Ben Sweet Reviewed By Fritz Tolentino on 2021-06-14

From start to finish, Ben and his team took care of our needs and was able to sell our condo in an incredibly tough market during hard times. He was able to negotiate a price which we were happy with and was higher than the average condo selling in our complex. Ben was incredibly responsive to our questions and often responded within an hour. Early morning or late at night, Ben was there for us. What I was impressed by the most was the care we received after purchasing our first house a few weeks after selling the condo. There were issues with the property found the day before possession such as: leaking appliances, birds nesting in the vents, junk left in the house, and keys that didn't work. The team tried reaching out to the sellers who basically said it was our problem now. This made our first house experience very depressing when we should have been excited. Knowing this, Ben and Scott went above and beyond by literally coming to our house and personally removing leftover trash. They also took care of the three birds nests in our vents and even had a piano professionally removed, which was also left behind. I soon reaiized how Ben and the team truly have their clients' best interest at heart and aim to provide the best experience possible, even when things don't go as expected.

Reply: Wow, Fritz. reading through your experience was a roller-coaster! Firstly, I'm glad that we were able to get a satisfactory deal for your condo, especially in such a tricky market. It always feels great to surpass market expectations. But more importantly, I genuinely apologize for the hiccups that followed the purchase of your first house. Your excitement should've been pure, not clouded by those unexpected troubles. It's one thing to hear about the challenges; it's another to see and feel them in your new home. No one should have to deal with unwelcome surprises, especially when stepping into their new space. It truly means a lot that you appreciated our efforts to make things right. When you're part of the Ben Sweet family, we're in it together - whether it's removing pesky bird nests or handling unexpected surprises like that piano! I always want to ensure that our clients, friends really, are happy and settled. I hope your home has since been filled with many joyful memories. And always remember, we're just a call away, anytime you need us, no matter the reason. Wishing you all the best in your home and beyond! Cheers, Ben and the team.