My experience with Colette over multiple transactions started off on a positive note, but unfortunately ended with disappointment. While she initially appeared responsive, I encountered several instances where I felt my concerns as a client were not taken seriously and my interests as a landlord were not prioritized. There were repeated communication issues, including conflicting information, lack of transparency around offers, and responses that felt dismissive or unprofessional — especially when I tried to raise legitimate questions. At times, I even received messages that came across as mocking, which was extremely discouraging after years of working together. What’s more disappointing is that when I raised my concerns through the proper channels, the response felt more defensive than reflective. Instead of accountability or genuine resolution, I was met with excuses and deflection. Trust and professionalism are critical in real estate relationships, and sadly, I no longer feel either is present here. I have since escalated the matter to RECO for formal review, as I believe clients deserve to be treated with respect and transparency — especially when they are the ones paying for the service.