We started working with Dan after 6 months of trying to sell our rural home with another realtor. At the start he was prompt and replied quickly. Unfortunately it took nearly another 6 months and price drops to below market value before it sold. We also had to asked for follow ups with us after each viewing (the previous realtor never seamed to have trouble with this) Dan told us, "If the agent left a card after a viewing you can follow up with them. " But we feel that is why we were paying a realtor. We also had to request he attend the home inspection which sold the house. We were glad he was there as there was some question about systems and he could provide immediate answers. We did like the no open houses aspect. The "marketing reports" promised are just tallies of views on the platforms, how many people looked at your viewing per week on fb, website etc. This data wasn't translated into further breakdowns of how many views turned into showings, or putting more marketing into one platform vs another, or refreshing your listing with more photos. It was basically post and let it sit there. We had actually brought the buyer directly to Dan and there was no lowering of his percentage of fee as a courtesy. As we hadn't discussed that type of arrangement or written it into the contract fair is fair. If we sell our new home I don't know that we would go with a realtor at all. When buying our house with him he was able to line up all the houses we wanted to see and drove us to each of them. We put the offer in that day. We did have to come back to the office multiple times to sign documents. Which at the time was approx and hours drive into the office. But in the end we were able to get the house we wanted.