We reached out to Don as first-time homebuyers with an interest in a specific property (we weren’t on the market, but found this opportunity we didn’t want to let pass us by). Don rapidly responded to us, and our endless questions. As first-time homebuyers his communication skills were very helpful. He was willing to take his time and walk us through each step of the process. We do better with more information, and he made the time to explain everything. He managed our expectations very clearly and the things he described in our initial discussions were exactly what happened on home inspection, offer, legal review and closing. Having such clarity really helped us in the process. Don basically never stops – he just goes and goes and goes (in your best interest). He made himself available and never made us feel like we were anything but valued clients. He gave guidance, but never felt like he was imposing – he gave suggestions and strategies, but it was clear the decisions were ours to make and we were free to pursue whatever option suited us best. His negotiation strategies with the selling party were very effective, his ability to work with other agents, and his understanding of what is reasonable meant he could represent our interests, but also ensure everyone would be satisfied with the deal. He also didn’t over-stretch his area of expertise or responsibilities as a real estate agent, but helped us shape questions for the other parties involved in the process. When something needed to be a ‘lawyer-question’ or ‘bank-question’ he helped prepare us to get the information we needed. Don also brings a network of regular contacts that he trusts in the industry, and we were happy with the services they offered. We are so grateful to have had the chance to work with Don on such a significant life decision and will recommend Don to our friends and family.