Donna brought an excellent team to the table. She introduced us to a house cleaner, stager, mortgage broker and lawyer. Each of them were amazing. Donna also used a top of the line photographer to capture our home in the best light. Donna mostly responded promptly via text when asked a question. She could improve her service if she: 1. Remained professional 2. Would take customer requests into consideration 3.Advertise our open houses with more notice to the public. 4. Actually represent us at an open house rather than getting someone else to do it. 3. Testimonial: I wish I could say working with Donna was a delight. Unfortunately, after a very shiny and professional first impression our experience began to sour. From talking about a "psychotic client" from downtown, to a "dirty drunk" at a hotel, and an "asshole who didn't use her after she showed him half of Calgary" we should have seen the warning signs. When discussing building with a number of companies, Donna had a very unprofessional exchange with one of the builders. At first we backed Donna up as our representative, but after reading how Donna insisted that she worked for higher commission and took the liberties to change their contract without asking first, we were taken aback. When we tried to privately communicate our dissatisfaction, we had to agree to disagree. Donna did take me to see houses I requested twice during our experience and twice we went with both my husband and myself. Donna made some interesting observations of the homes and we carefully considered her input. However, when she tried to suggest homes that we might like that were obviously not on our wish list, even after saying no thank you Donna kept pushing us to look at them. In particular, there was a house she was quite fond of that I had to tell her repeatedly and forcefully I was not interested. After having 81 groups go through our home and lowering our price prematurely we decided to take our house off the market for health reasons. She asked if she was the reason. Initially our response was no, but the way she handled the situation made us lose much respect for her as our representative. Donna pushed, begged and pleaded for one more day of showing. After declining for over three hours, we finally allowed one more viewing. As luck would have it an interested party had privately contacted Donna. This was the family who bought. Had our experience ended there, we probably would have parted with good feelings despite our disagreements. We even sent her a card and thank you gift to show our appreciation for the sale. When our dream home hit the market late on a Friday night, we fell in love. Immediately Saturday morning we called Donna and she was unavailable to show during the day. We called the selling realtor to ask to view it as soon as possible. We knew the property would move quickly. After we had it all arranged, Donna called us stating she had already contacted the other realtor and asked if she could instead show us the house at the time we chose with him. After giving it some thought, we decided to give Donna the benefit of the doubt and extend the opportunity since she had showed us around previously. She read the situation well, and let us explore the house. We knew this was home. Immediately after viewing, Donna guided us through the purchasing process. We were ecstatic to be buying a home with great value to our family. Almost right away things turned from precarious to horrific. During the showing, the seller was home and we had interacted regarding the sale of some personal items. She encouraged us to touch base later and make a private offer. After the purchase of the home, we approached the sellers in this light. Later that evening, Donna texted to chastise us telling us that the selling realtor had called and next time we should go through her. When my husband responded it was in a forceful and exasperated way because he knew the owners invited him in and were happy to show him around. They had a pleasant exchange. Apparently after he left, the owners realtor called on a different matter and the owner told the realtor my husband had been there. Following that text exchange, Donna refused to deal with my husband. She was asking me to play go between when her questions pertained directly to his knowledge base. After suggesting that the two of them sort out their differences, Donna made the most unprofessional and inconsiderate phone call I have ever received. She spoke uncharitably about my husband and insulted both of us to the core. Then she continued to tell me we were "the worst customers she had ever experienced and she regrets putting herself in this position!" I was flabbergasted. She would not allow me to share my feedback because she said she "wasn't interested in anything than that was 100% positive." She also said every customer she has ever had became a dear friend except us. Well, since by that statement that would make her friends with the psychotics, drunks, and assholes she spoke of previously I consider myself fortunate not to be among their company. Furthermore, we entered into this looking for a professional to help us sell and buy a home. We did both these things, but I think it's obvious from Donna's conduct that I would not recommend her as a professional to anybody. In fact, if asked, I will strongly encourage people to stay far away from the drama that is Donna Delaney.

2.17
1
1
2
3
1
-
5
NO
Buying and Selling
Successful
NO
Residential
Calgary, AB
Mar 08, 2016 03:23

Katrina