Dustin did not communicate all of the necessary information to me or my lawyer. He was quite disengaged throughout the process. I was actually surprised that he didn't provide a thank you gift after closing like other mortgage brokers. He just gave me a QR code to leave a review.
Reply:
Hi Holly,
Thank you for taking the time to share your feedback. I’m sorry to hear that your experience did not meet your expectations.
Clear communication and client service are very important to me, and I take concerns like this seriously. After seeing your review, I reached out directly in an effort to better understand your concerns. At that time, you indicated you would take some time to reflect on the experience and follow up with specific details when you were able to, however I have not yet heard back.
I remain open to discussing your experience further, as I always value the opportunity to learn and improve where possible. If you are willing, I would still welcome a direct conversation.
Thank you again for your feedback, and I wish you all the best moving forward.
Dustin
Dustin did not communicate all of the necessary information to me or my lawyer. He was quite disengaged throughout the process. I was actually surprised that he didn't provide a thank you gift after closing like other mortgage brokers. He just gave me a QR code to leave a review.