I bought my first condo with Jennifer after she stepped in for another broker. While she was sharp with numbers, she lacked kindness and empathy. As the only non-disabled member of my household, she took $5,000 from me. Another broker informed me this was unethical, as brokers typically offer cashback incentives. When I confronted Jennifer, she yelled at me and was verbally abusive. This was the worst customer service I’ve ever experienced, especially during such a significant financial transaction. My partially blind mother even had to loan me money. Jennifer neither values kindness nor client feedback. Today, I reported her to the OREA real estate board after receiving another email about a Christmas photo shoot. I am not friends or family and have repeatedly asked her to stop emailing me.