My wife and I couldn't be happier with how we were treated and worked with by Kaila Klassen of Royal Lepage kelowna. She was extremely responsive and very pro-active on communicating with us, from the sale of our house to the purchase of our new house. I wish I could find some criticism to help her better herself in her career, but I honestly can't think of anything that she could have done differently or better for us. We had some difficult moments in both aspects (selling and buying) that I'm not sure any other realtor would have had the patience to deal with us on these issues and walk us through them as methodical and calm as she did. We weren't entirely sure what the process would entail and how much work it would take, but Kaila was VERY informative and you could tell right off the bat that she knew her career and had our best interests in mind. We were very confident using her and have already recommended her to several of our friends and will continue to do so. We don't think Royal Lepage could have a better realtor out there representing them.