Kim is an excellent real estate agent with a wealth of knowledge and experience in the Kitchener/Waterloo area. At any given moment, we were able to reach her and discuss our home situation. She responded to all of our messages and phone calls immediately, and was a pleasure to work with. She provided us with detailed descriptions of various neighborhoods across the KW region, which greatly helped our decision to move. She helped us negotiate down the monthly rental cost of our home significantly (during a time where the rental market was hot!). She took on us on a tour of several properties in the evening with short notice. She made us feel as though we were her only clients, despite how busy she clearly was. She also managed to secure us a viewing of a highly sought-after property before the general public, which ended up being our home. She is very friendly and easy to communicate with, and we would certainly use her services again, if the opportunity arose. I can't recommend her enough. Thank you Kim!