Neighbourhood Knowledge: - Actually owns a property in the name neighbourhood so had first-hand knowledge of the area Experience: - First time homebuyer so contacted me almost every day with updates on properties and new Covid-19 protocols to ensure my safety - Able to answer all questions and was definitely a trooper with all of them and if didn’t know answer he took time to figure it out Professionalism: - Always made my family and feel respected and that our opinions and voices matter - Felt comfortable enough around him to be my true self (I don't feel that way often!) - Effective working relationship Negotiation: - Unsure of specifics of negotiation and walked me right through it and outcome was better than I’d expected Property Knowledge: - Really highlighted the flooring and barrel-shaped ceilings - Is very realistic and creative- able to help create a vision of what the space could look like and how each space could be as functional as possible while being conscious of the aesthetic Communication: - Openly gave suggestions about new properties - Was very accommodating with walkthrough times and had a mostly open availability - Coached next steps during process of looking for and buying my home - Always up-to-date with Covid-19 protocol Contact Expectations - Always on time - Replied to messages promptly