Dear Melissa, I would like to thank you very much for the truly excellent work you have done. I felt well looked after by you throughout and I really appreciate that your good and committed work (including 100% responsibility for all communication with interested parties right up to handing over the keys) meant that the effort for me was minimal. Professional expertise, good advice, all-round service and absolute friendliness as well as support for landlords and tenants beyond the rental are just some of the positive aspects that I can mention here. I will be happy to recommend you at any time and would be happy to come back to you should I need the services of a real estate agent again.