Honesty and trust. Mitch helped us sell our house when life took us away from the city - and helped us buy again when life brought us back. He let us figure out on our own what we wanted by taking us to multiple viewings - he never made us feel rushed and actually encouraged us to take our time. He urged us to look at different types of homes and different areas, so when we finally found our house, we'd know it was "the one". He fielded our MANY texts, emails and calls with the utmost professionalism and class. Questions were answered with complete honesty... even if it meant hearing something we really didn't want to hear! He was always willing to work with our schedules and accommodate our needs. Ultimately, he made buying (or selling) a house "easy". He goes above and beyond - and always puts his client first. We trust Mitch 100% - there is no other realtor we would work with and is always the one we will refer to others.