Oksana listened to find out what type of house we were looking for. She sent us listings for those types of homes. She didn't push us. She helped us with the bidding - to see how much each type of home was worth and what percentage some of the equivalent homes were selling for during the bidding wars - as a guide to how much over the asking price that we may want to bid with different percentages. She explained all the steps in buying a home. She helped us look for any problems with a house.