As a first time home buyer, I literally knew nothing about the process and Patricia made sure I understood how it worked and what to expect and was extremely communicative and available to answer all my questions. In addition to being my real estate agent, Patricia also went beyond by getting to know what I really wanted at the end of the day, and helped me by reminding me what was important especially when I got distracted by the bling bling of some of the properties we saw! That to me is what makes all the difference in an agent, is when they notice you're getting sidetracked from your actual goal and help to keep you in check so that you end up with what you actually really want in the first place!