We are a young family moving to Winnipeg from Thunder Bay. We really liked the area close to University of Manitoba where I now work. We found a home that was in our budget as we were just looking at what was available, and were referred to Serge Felix through the Remax site. At first we were really excited about the move and the opportunities for a better future in Winnipeg, but it all starts with finding a place to call home. Dealing with Serge in the beginning was very good, but after the initial contact it seemed impossible to get any response. Serge came across as very friendly, professional and experienced. We made an appointment to view a specific home, but Serge never showed up for our appointment. We waited 2 hours with no response. We called the next day and only received voicemail. It wasn't until Tuesday of the next week that Serge responded to us, claiming that he was really busy with a large deal with an important client. We're working professionals as well and we understand the hierarchy of importance, but to leave us waiting was far from professional. What began was an exciting process has turned into utter disappointment. I sent a complaint to Remax but was told that I must contact the local office directly as they are all independent. I will not recommend Serge or Remax, and I am still looking for a suitable home in this wonderful city.