All the rudimentary requirements of a realtor necessary for a transactional relationship were present. The knowledge, the drive, the integrity etc. are all there, plus the bonus. We weren't just selling a house.We were parting with our 50 year long home, with all its memories. It takes a special person to guide you through that wormhole. I like to call it the Walji factor. I suspect few Real Estate agents have the Walji factor. My wife and I, we applaud the Walji factor. So what is this Walji factor? An interpersonal relationship skill set that can visualize the difference between a house and a home. This helped us ease the pain of parting with our home. Thank you Shen. Whether you are looking to buy or sell, seek out Shen. If that is not in the cards, at least look for the Walji factor.