Sona Sheikh Pour Reviewed By Wai Kasulis on 2026-08-08

⭐ 1-Star Review — Sona SheikhPour We worked with Sona SheikhPour while helping our daughter purchase her first home in Nova Scotia. Because our time frame was very tight, my husband and I relied heavily on Sona to help us find a suitable property and guide us through the purchase process. Unfortunately, our experience was extremely disappointing. After the home inspection, we became concerned about several significant issues with the property. The roof now needs to be replaced immediately. We also discovered that the heat pump and HRV were extremely dirty and had not been properly maintained or cleaned. What was especially concerning was what happened after the inspection. Sona told us that she had a private conversation with the seller's realtor immediately after the inspection. According to what Sona told us, the seller's realtor was aware of these issues. However, we were not informed about them. We were also concerned that the property had previously been sold and then returned to the market. We questioned why this had happened, but we did not feel that we received adequate information or explanation about the property's history. The condition of the property after closing was another major disappointment. The garbage and grass had not been cleaned up or removed from the property. Most concerning, we did not receive the key to the property until approximately three weeks after closing. The closing date was July 9, 2026. We raised our concerns with Sona and subsequently with Falkwin Group. Unfortunately, we were also very disappointed with the brokerage's response. We did not feel that our concerns were properly acknowledged or taken seriously by the owner of the company. This was our daughter's first home and a very significant financial commitment for our family. We understand that a realtor cannot guarantee that a property will be free of defects, and we also understand the importance of conducting an independent home inspection. However, we expected our realtor to communicate important information, advocate for our interests, and take our concerns seriously—particularly when significant issues arose immediately after the inspection and closing. Based on our experience, we cannot recommend Sona SheikhPour to other home buyers, especially first-time buyers who may rely heavily on their realtor's guidance and professional judgment. We hope our experience encourages other buyers to ask detailed questions, obtain thorough inspections, document everything, and independently verify important information before completing a purchase.

Reply: Thank you for sharing your perspective. Because this review raises specific concerns about Sona’s representation of your daughter, I believe it is important to provide some factual context from our records. When these concerns were originally brought to my attention, I personally reviewed the entire transaction file and all correspondence, met with Sona to discuss the concerns raised, and provided you with a comprehensive written response. This is the first time we have had a client express this level of dissatisfaction with our services, and we take your concerns and perspective very seriously. Regarding the issues identified during the home inspection, these concerns were not disregarded. The property was thoroughly inspected during the conditional period, and Sona’s records show that she followed up extensively on the inspection findings, including obtaining additional information, multiple quotes and negotiating with the seller’s side on your daughter’s behalf. It is clearly documented that, following the inspections, you were hoping to negotiate a price reduction of approximately $11,000–$12,000. Sona successfully exceeded those expectations, securing a $13,000 price reduction for your daughter. The review also raises the fact that the property had previously been conditionally sold and returned to the market. This was not ignored. There is clear documentation that the property’s history, to the extent that information was available, was thoroughly discussed during the purchase process. Regarding the condition of the property at closing, the concern raised was that it was not as clean as expected and that the lawn had not been mowed. Sona did not leave your family to deal with this. She negotiated a credit from the seller and also worked to arrange an alternative solution to have the work completed and the credit was chosen. We would also like to correct the statement that your daughter “did not receive the key to the property until approximately three weeks after closing.” Your daughter received the house key at closing. The outstanding key was the mailbox key, which the seller had not left at the property. Correspondence shows that Sona repeatedly followed up with the listing agent to obtain the mailbox key. We agree that waiting approximately three weeks for the mailbox key is unacceptable, however, the seller’s delay in providing it was outside Sona’s control. Finally, I feel the statement that your concerns were not properly acknowledged or taken seriously does not reflect the response you received. I personally spent several hours reviewing the file and all correspondence, met with Sona, discussed the concerns raised, and provided you with a detailed written response the following business day, and a follow up to that. Taking a concern seriously does not necessarily mean that, after reviewing the documentation, we will reach the same conclusion about what occurred. After reviewing the complete transaction file and correspondence, I stand behind the work Sona did for your daughter. Your daughter also indicated throughout the process that she was happy with Sona’s services, and we remain available to assist her and you with any questions or concerns that may arise. We stand behind the service Sona and our team provided throughout this transaction and we are still here to support you. — Stacey Falkwin Team Lead & Owner The Falkwin Group