A professional but personable and well connected agent. Tom made a great effort to work with our schedule and be available when we needed him, always responsive to messages and kept us well informed through the whole process which was important as first time home buyers. He was patient to answer all our questions and guide us. He has an online portal that tracked all our steps of what’s needed next and what’s been completed which we found useful as it put our anxiety at ease to help organize everything very clearly.