We stayed in touch with Will for a year before buying . Moment we decided to purchase we arranged our viewings with him . He was enjoyable during our viewings and he had an extra listing for us to see and it was the home we picked . When it came to possession we noticed the house was not cleaned at all which was part of our conditions, when mentioned we were told it was something we just have to deal with, few weeks went by we reached out again because the longer we lived here the more difficult it was becoming because of the amount of dirt and dog hair that was left behind and was told he would look into it with never any follow up, after almost 4 months we are still finding dirt and dog hair, the most standard condition was not met on the purchase of our home, which has caused allot of stress, turning our good buying experience into a nightmare.