Rob Stang

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Team | Solo |
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Address | 1215 200 Community Way |
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Real Estate Agent's Rating Summary
Rating Summary
Response Rate | 25 % |
Overall Rating | 4.04 |
Knowledgeability Rating | 4.33 |
Professionalism Rating | 3.67 |
Responsiveness Rating | 3.67 |
Usefulness of Website | 4.50 |
Value of Service | 3.67 |
Reach & Lead Generation | 4.50 |
Home Prep & Staging Advice | 5.00 |
Success Ratio | 100 % |
Recommend Ratio | 75 % |
We were a retiring military family moving to Okotoks and only had 1 week to find and purchase a home. I made that very clear to Rob three weeks before coming to Alberta from our last posting in Ontario. I emailed him our requirements and told him. Needed to have as many homes matching our requirements that be ready to view on the days we would be in Alberta and that we had to purchase a home before returning to Ontario. If we did not we would have to cover the cost of returning out of our own pocket. I phoned Rob on our way to the airport and he said to call him when we got there so we could let him know what houses we wanted to see so he could try and set up viewings!! He had not made any arrangements for us at all. After we arrived he began telling us about some silly program he had invented to teach people how to buy a home, we explained we didn’t need lessons we needed to view homes that matched our requirements. Over the next few days he showed us the most dirty horrible homes that didn’t match our need. We explained we wanted to build a pool and he showed us homes with no back yard or on hills. He constantly tried to show us homes in another town when we told him we didn’t want to live there. We finally found a home we felt we could enjoy and gave him an offer to put in for cash asking price no conditions that the owner had until 11pm to give us an answer. We would fly home in two days so we had to know that night. By 11pm no answer and Rob wouldn’t answer his cell. By 1am I was frantic and though I knew I shouldn’t I called the sellers realtors phone who reluctantly told me they had received and excepted our offer. At 2am Rob called my hotel to say sorry he fell asleep before 11 and didn’t wake up to call us. Unreal. Our home is nice but we later found out Okotoks has a lake community, we would have come up about 40-50k to buy a home there and forgone the pool, in my opinion a better realtor would have caught that. We constantly talked about missing the lake we lived on in Ontario that’s why we wanted a pool. I really can’t believe how awful our experience was, even my parents and sisters and 17 year old daughter who accompanied us and met him had the opinion that he had a lack of knowledge support and professionalism. I do not recommend this realtor . This of course is only my opinion and you should do your own due diligence. - Debbie Lefebvre
Reply: Debbie, I am sorry you feel that way. I can remember falling asleep at 9:30 that night from showing you and Kelly many homes. I was exhausted. The upside is that you bought a bungalow that was undervalued at the time as I was able to negotiate a very good deal for you. Our system that we teach buyers works very well. You have gained maybe close to 200k in equity on your bungalow purchase. I remember talking to you about lake homes and you elected to buy the home you are in and place a pool by the deck so that you could pay cash for your home and not have to pay the inflated prices (your words) of lake homes. If you are not happy then why not call me so that we can fix the situation for you. You have tremendous equity in your beautifully renovated bungalow! That was a fantastic buy!
Rob was very conscientious and always responded quickly to any questions that I had or help that I needed. He went over and above in the area of customer service and transparency. I really appreciated his support as a Realtor. - Drena Dechant
Rob was wonderful to work with during my home buying process. His Home Buyers Coach system allowed me to fully understand the the buying process. He was knowledgable & thorough. He took the time to show me properties suited to my needs. He had all the necessary contacts ready for me from a variety of Home Inspectors, Lawyers, Renovators and checklist of what I needed to take care of. This was my first home purchase when I’m ready in the future to move up Rob is the Realtor I know I can depend on. I must say the Home Buyers Coaching package given to me upon our first meeting was invaluable! - Penny
We moved here from Eastern Canada to buy a lake property. We connected with Rob because we saw his amazing lake listing in Okotoks. When we flew in Rob greeted us at the airport and took us to see this wonderful listing of his. We made an offer but it was not accepted. Rob did not push his listing on us but instead found an amazing lake home later in our search that we purchased. Rob knows a lot about lake property. He also showed us all of the training he has taken including his luxury certification. Rob has an amazing buyers system that helped us buy our home. Thanks Rob! - Fred and Georgina Brown