Makes a good first impression but after that, it's all downhill. Main character flaw: lazy. He doesn't hustle to find a home for you or go above and beyond. He uses an automated system to send new listings, which is great, but other than tha,t and making appointments, he doesn't really add much value. Not willing to put in offers less than $50K from assessment even when the home list/assessment price is out-of-whack with current reality. Also is away at least months of the year and completely unreachable during this time. You're left to deal with a junior licensed realtor who doesn't know you and whom you've never met before. Brutal.