We had a great experience with Ben. He was friendly, responsive, and professional. He's also very thoughtful about customer service and ensuring that the whole process is as smooth and pleasant as possible for his clients. He gave the impression of going above and beyond what is required of him in his work, and as first-time home buyers, that was something we really appreciated. Ben also stepped up to advocate for us and ended up solving some problems that we encountered with our new place shortly after we took possession. Very satisfied overall.