As first time home buyers, we went into this process feeling anxious and unsure. We are not from Burlington, so we did not know anything about the neighbourhoods...it was very overwhelming at first. Her website was super informative! From our first call with Erin, we felt like we were in supportive and experienced hands. When we went to tour homes with Erin, we were pleasantly surprised by her ability and willingness to quickly point out potential concerns in the homes. We appreciated this transparency, because these were things we may not have noticed on our own. We learned so much from her! We got the sense that she was not just trying to sell us anything; she truly cared & wanted us to find the right home to meet our wants/needs and budget. She never rushed or pressured us. This instilled a sense of trust that lasted throughout the whole buying process. Her years of experience and knowledge of the market were key in the negotiation process. We ended up getting our offer accepted significantly under-asking! Throughout the whole process, her interpersonal skills shone through. She has been so patient, kind, professional, and responsive. We will definitely be going back to her for all our real estate needs in the future, and will 100% recommend her services to anyone looking for a realtor!