I've used Jan's services for three real estate transactions and plan to use her again if needed. One wonderful thing about having Jan as your agent is you get a bonus agent, her equally superb husband Tom! Because they back each other up, you aren't left hanging. Jan is fantastically knowledgeable and a great communicator. I've heard from friends that they felt pressured by their agents but I felt the opposite. Jan is very supportive of your best interests and answers your questions and offers neutral advice while letting you find your own way when you buy with her. When I sold with her, the photos and description of my listing also really helped buyers know if my house was right for them. She employed a strategy for viewings that disrupted my tenants fewer times and showed my house to the best advantage, making that part of the process far less stressful for everyone under my roof. Not only is it a kind thing to do, but keeping tenants happy when they know they may be evicted for a new owner's person use is a good idea to reduce the chance of them lashing out or being careless with their unit. I also enjoy her wry sense of humour and her grounded personality. (Also not true of all agents I've interacted with in my real estate interactions!) Pick Jan if you want a straight shooter who will get your house sold as quickly as it can!