Real Estate Agent's Rating Summary
|Response Rate||62 %|
|Usefulness of Website||4.88|
|Value of Service||4.98|
|Reach & Lead Generation||4.96|
|Home Prep & Staging Advice||5.00|
|Success Ratio||97 %|
|Recommend Ratio||100 %|
Janice and Tom are excellent realtors from start to finish. They were available for questions and replied promptly. They handled the whole process with professionalism and knowledge. I would highly recommend them. - Kym Samis
Reply: Thank you so much for the review Kym! We really enjoyed working with you both!
Tom and Jan are absolutely amazing. They are incredibly honest and talked me out of a few places that were not up to their standards. After working with them for several months and seeing multiple places, the markets sky-rocketed and I found myself priced out. Tom referred me to a realtor in another area who helped me purchase my investment property. It would have been easy for Tom and Jan to make a quick commission on a sub-par house but they chose integrity over earnings. I would recommend Tom and Jan without hesitation and hope to work with them on a future property. - Jens Vent-Schmidt, PhD
Reply: Thank you Jens for the kind words. We are so happy that you were able to find your investment property!
Janice is extremely professional and knowledgeable. She was responsive to every phone call, text and email at any time of day/night. She provided sound advice with regards to the purchase of a second home. She sent reminders to make sure I didn't miss deadlines. Above all Janice treated me like a friend and showed genuine interest in my wants/needs. I would recommend Janice to anyone looking for real estate. - K. Wallington
Reply: Thanks so much for your kind words Katy! I know your family will create many happy memories in your new home!! Best of luck!!
It was very straightforward and easy to deal with Janice as my agent. She kept me posted all the time. Jani e offered me some advice and help to make the right decision. Precious, if you are first time seller or buyer. Highly recommend! - Maciej
Reply: Thank you so much for taking the time to review our services. It was a pleasure working with you!
Janice was incredibly knowledgeable about all of the neighbourhoods in Nanaimo and its surrounding area. She was always extremely timely with any requests, questions, and concerns. She went the extra mile, even picked us up at the ferry terminal when we couldn't get our car on. She made buying a house fun and I would not hesitate to recommend her to anyone looking to buy or sell their homes. - Christine Miller
Reply: Thank you so much Christine! I enjoyed working with you and Ken very much & am looking forward to handing you the keys to your new home.
Second time I have had Janice as my real estate and once again she did a great job. Looked after my interests, found the right place and was honest and knowledgeable and quick to respond to my many questions. - Aiden
Reply: Thanks so much for taking the time to post a review Aiden! I look forward to seeing the improvements you make to the home!
Jan and Tom were great and helped us buy our first house in Nanaimo. As we were moving from Victoria, we weren't that familiar with the different areas of town. They both know this city inside and out and provided good insight on what certain areas would be a good fit for us. I would highly recommend Jan and Tom to anyone buying a home. - Caleb
Reply: Thank you so much for the review Caleb! We enjoyed working with you both! Best wishes in your new home!!
My wife and I have used both Jan and Tom on multiple occasions for both buying and selling homes and property. Their market knowledge, dedication, responsiveness and commitment to the process have made every transaction smooth and easy. I strongly suggest using Jan and Tom to make your real estate transactions both pleasant and uncomplicated. We could not have achieved what we have without them - Ken Large
Reply: Thank you so much! We appreciate you taking the time to review our services. Enjoy your new home!
Hard working, knowledgeable agent. Couldn't have done cross country move without her. Always available to us. Great judgment and advice given at all times. Janice remains calm at all times when dealing with clients in a high stress situation with time constraints on finding a home virtually. Highly recommend this lady! - Tina Ungaro
Reply: Thank you Tina! Looking forward to meeting you in person!
Jan came as a highly recommended professional by my co-worker. And I am extremely grateful for this referral. I didn't end up being the easiest client and I truly think, if not for Jan and people she recommends to work with, I wouldn't have a home now at all! And I am extremely happy that Jan was guiding me all along the process. Her industry and market knowledge are impressive. And her professionalism and business ethics are impeccable. She also makes you,as a client, feel very comfortable and not being afraid to ask "wrong questions". It is indeed a great pleasure to work with Jan and I would recommend her to anyone. - Iryna Lisoff
Reply: Thank you for your kind words Iryna! I am so happy we found you a great place!!
Janice came highly recommended and I'm sure glad I called her. She was very knowledgeable and made me feel comfortable as a first time home buyer. The guidelines Janice provided for the closing of the sale were also incredibly helpful. I would recommend Janice to anyone looking to buy or sell real-estate in Nanaimo. - Lynden
Reply: Thank you Lynden! I hope you love your new home!
Jan and Tom are top notch professionals. Their knowledgeable trustworthy advice ensured success in a very competitive seller's market. Their expert guidance and coaching at every stage of the process was invaluable. They come with the highest of recommendations! - D. Henderson
Reply: Thank you so much! We know you have purchased a great home!
I have worked with Janice for years, and have enjoyed her professionalism and knowledge every time. She has successfully helped me buy and sell multiple homes. Janice is highly communicative and very easy to work with. Highly Recommended! - Steen
Reply: Thanks Steen! It has been great working with you!
I engaged Jan and Tom to sell my mother's condo who had passed away. I live in Alberta and had never sold a home before, so I was apprehensive about the process. Jan and Tom put me at ease with the vast amounts of knowledge they had about the market and the selling process. As I was new to this process, I had many questions, and Tom and Jan were incredibly responsive to all my queries. As I live out of town, Tom and Jan were incredibly accommodating. They took care of all the requirements and would communicate with me regularly for updates on progress. They staged the home for me, ensured it was tidy and even took care of a needed repair to make it easier for me. They were also very helpful when it came to pricing the property. Using their local market knowledge and experience, they had suggested pricing that maximized my return and reduced our time on the market. I remain in awe of the professionalism, expertise and kindness the Jan and Tom showed me during this process. I cannot express how thankful I am to them for making this process as easy as possible and removing all the stresses generally associated with selling a property. Thanks to Jan and Tom, the property sold unbelievably quickly for a price that I would never have imagined. From a professional standpoint they were amazing. Beyond that, Jan and Tom are very kind and decent people. If you are looking for the best results, true professionalism, incredible market knowledge and quality human beings, you have found your agent in Jan and Tom. - Mark Brillantes
Reply: Thank you so much for your kind words Mark! We really enjoyed working with you.
Tom helped us with the purchase of a Nanaimo duplex. We don't live in Nanaimo (the duplex is an investment property) so Tom's knowledge of the market was valuable. Tom was very responsive throughout the purchase process. He guided us through all of the steps and ensured that we were informed of covenants on the property related to an easement. Tom and Jan were also helpful after the deal closed by connecting us with a handyman that will take care of small repairs and maintenance tasks. I recommend Tom and Jan to anyone that is looking for a Nanaimo agent to help them with a property purchase. - Harry Henderson
Reply: Thank you for the endorsement. Best of luck with your new investment!
We worked with primarily with Tom with support from Jan while searching for our first home as we relocated to the island. As first-time home-buyers Tom was a fantastic resource who used his years of experience to patiently answer our many questions at every step of the process, in a way that was both balanced and informative. We consistently felt this allowed us to make decisions that in our own time and best interest. All in addition to Tom picking us up at from the ferry when we could get over on a Saturday or Sunday and driving us around to view various listings we had our eyes on, on more a couple occasions. As a team of realtors Jan and Tom together frequently had the answers to our questions before we’d even asked. Once we found the house we knew we wanted Tom and Jan were able to spring into action to help us get all everything we needed in place despite the stress of tight timelines and a competitive market. Tom’s honest, easy nature and good humour brought a lot of relief to an otherwise sometimes stressful process. We can’t recommend Tom and Jan enough, they’re awesome! Dan & Lauren - Dan Greenacre
Reply: Thank you Dan and Lauren. We hope you are really happy in your new home. Best of luck!
We couldn’t be happier to write a review for Janice and Tom, as our realtors for the sale of our home . I don’t use the term “remarkable” frivolously, so when talking about Janice and Tom as realtors and now friends, you can be sure they are just that. From the first meet and greet at our door to discover if we were a good match, to the final signing of sale documents, Janice and Tom were exemplary. We found them to be personable, knowledgeable of listings in our area, accurately informative, communicative, fun and openly available for questions and comments whenever they arose. We loved Jan’s care and attention to detail in Janice’s writeup for our home, the many splendid photos we had, her thoughtfulness of our convenience & schedules for the many showings and Toms “stories” and “comparables”, which helped clarify current & potential situations. They made the whole sales experience go fast, smoothly and a much less stressful time then that with previous realtors. We highly recommend Janice and Tom for any of your real estate needs and know you’ll feel lucky to have met them as we do. Sincerely, they are much the best. Makaely Rois & Ralph Noddin - Makaely Rois
I mostly dealt with Tom, with Jan providing additional assistance. I felt most confident with Tom's guidance through the buying process. They were very helpful and responsive when I requested information. I recommend the team. - Todd Duckworth
Both Jan and Tom were extremely professional. As soon as we moved to Nanaimo, we started to look for a house to purchase. We had little knowledge on the area and the market. They helped us finding and choosing the right house within our budget. They always gave us the advice with our interest first. It took us a long time to find the right house, and they were patient through the entire process and offered us the help and support anytime we needed. - Kozue
Jan was extremely responsive and had good advice about both the positives and negatives of homes. She was quick to reply to requests to see homes and always tried to get us in as quickly as possible. Worked with the seller’s realtors to arrange viewings quickly. - Michelle Workun-Hill
We cannot Thank Tom and Janice enough for their professionalism both in selling and finding us the perfect home to move to. they went the extra mile , always available for questions and always prompt in answering emails and texts. I would definitely recommend this team. They stayed with us through this whole journey - Janie MacKay
Working with Janice and Tom Stromar was a truly seamless and amazing experience. Their level of professionalism and teamwork made the selling of our first property and buying of our new home far easier than expected. From advice on stage, market research for pricing, professional photos/advertising and assistance with viewings, they made the sales process smoother than we could ever have imagined. When it came to finding our new home Janice provided daily updates on the market through PCS. Her level of knowledge in the local market and commitment to finding the right location to match our needs helped us find the perfect new home. Janice and Tom were prompt to answer any and all question we might have. They provided detailed steps of what was needed through the entire process. We felt confident and in great hands. We would strongly recommend Janice and Tom Stromar to our friends, family and anyone looking to buy or sell property. They make an amazing team and it was a true pleasure working with them. - Bonnie Hamilton
Janice was great! She has been very responsive, professional and friendly. She quickly understood our needs/wish list and was able to recommend or not recommend properties based on our parameters. - Kate Lancaster
My partner and I found our first home thanks to Janice and Tom. They were easy going, honest, and quick to respond. We definitely recommend them and see ourselves using their service in the future :) - Christina
I had been looking at different real estate investments for some time. I initially contacted Tom Stromar to represent me in an effort to buy a house that was in foreclosure. Tom attended the court hearing on my behalf even though my bid was not likely to succeed (which ultimately proved to be true). My next foray led me to look at a condo that was located in a development that needed a lot of work. Tom ensured that I knew all of the issues before proceeding further. I felt like I had dodged a bullet on that one. Finally, I changed tact and decided to look at homes that had a legal suite. Tom and his wife Jan both became involved and within a day my wife and I were walking through the house that we would ultimately purchase. Complicating the issue was that we were a week away from leaving the country for a month. Within that time, we took their advice on preparing our existing home for sale. We kept in touch through phone calls and emails. Contracts were amended and signed through digital signatures and we were not only successful in purchasing our new home, but also in selling our existing one – all while out of the country. Throughout it all, Tom and Jan were always available (despite the time zone difference) and more than patient with our questions and concerns. Having both of them working for us was an added bonus. Would we use them again? In a heartbeat. - Tom Weinreich
Reply: Thank you so much for your kind words Tom! You were both awesome to work with! Clients like you are why w do this job! Best wishes in your new home!!
Jan was an excellent agent. She set us up with PCS so we could see what was new on the market. Very helpful as we moved from Kamloops to Nanaimo. She went out of her way to sure we bought exactly what we were looking for. We can thank her enough for the excellent customer service she provided, We will highly recommended Jan to anyone lokking for an agent. - Suzanne Smith
Reply: Thank you for your kind words Suzanne. It was really great working with you! We hope you are really happy in your new home.
Janice and Tom, a great team. Always ensued they partnered together if the other was not available. Initially we tried another realtor, and could not get a quick or efficient response. When we found a home of interest, Tom was in contact with me with in 24 hours. Both Tom and Janice worked with my husband and I immediately. My husband and I where making a major home life change including moving cities. We looked at many homes. It took no time for Janice to have a sense of what we were looking for, even though she humoured us by looking at homes that where just not right for us. We actually did not have a clear understanding of what we wanted until we found it. Janice and Tom partnered together to make our offer and purchase quick and effective. Our offer turned into a bidding war in the middle of their evening plans and they both set aside their plans to make our purchase happen. Through guidance and suggestions we have found our new home. Perfect for us and our dogs. So much more to share but all in all, Janice and Tom where not just our realtors but people who felt more like friends helping us fine the home we needed after selling our ocean view home of 20 years. - Donna-Marie Lamb
Reply: So happy you found the perfect home! Best part of our job. Thank you for being so great to work with.
Jan is hands down the best realtor I've ever dealt with. The team provided in depth knowledge of the area, the market, and sales concepts. They were awesome at communicating and providing feedback. The transaction was smooth, and the whole experience was above my expectation - Holmes
Reply: Thank you so much for your review Holmes! We hope you will call if you ever need our services again!!
When searching for a condo to purchase we just happened to call Jan & Tom. How lucky that was! We have bought and sold many properties over the years and we can say without hesitation that Jan & Tom are the best we have dealt with. Friendly, yes!. Always responsive, yes! Resourceful and helpful,yes! They worked to get us the best condo to meet our needs. They are knowledgeable about the market and thoroughly professional. We highly recommend this team. - Richard & Doreen Hampton
Both Janice and Tom were excellent to deal with. As a very nervous first-time home buyer they were excellent in walking me through the process and calming me down when I felt like things were either moving too quickly, not quickly enough or when I felt like I might never find something I wanted. They did a great job helping to maneuver through a couple last-minute glitches and I was very very thankful to have them as my agents. Would absolutely recommend them to anyone looking for real estate agents. - Shelly Bicklmeier-Spence
Reply: Thank you so much, Shelly! We really enjoyed working with you and wish you all the best in your new home. :)
Reply: Thank you so much for your kind words! We really enjoyed working with you!! If you ever need the assistance of an agent in the future, we hope you will give us a call.
This is the second home we've purchased with the help of Jan and Tom. They are super knowledgable about the market and the value of homes in our city. I truly appreciated that looking at houses with Jan never felt like a sales pitch. We always felt very comfortable, never any pressure. Jan and Tom knew the right questions to ask and where to find answers. Ex. our property had slightly complicated zoning, but Jan helped us get answers for every single question we had about it! They were super responsive, especially when we were in the offering process and early days of the purchase. The purchasing process was laid out step by step, which relieved a lot of stress. We'd highly recommend, and have recommended, Jan and Tom to many of our friends. - Chrissy and Jamus
Reply: Thank you so much for your kind words! It was great to work with you again!
Jan and Tom helped us buy a home in Nanaimo. They were a great asset to us in the process. They were knowledgable, responsive and proactive. I would highly recommend Jan and Tom. - Lorne Hill
Reply: It was a pleasure working with you! Thank you very much for choosing is to help you purchase your new home!
Janice and Tom were recommended to us by family and with good reason. We were moving from the mainland and they made the move much easier. We received up-to- the- minute listings via email but they added their knowledge regarding the buildings, locations and strata information. They were so good about picking us up at the ferry and showing us condos. They made us feel very comfortable like friends instead of just realtors yet they were always very professional. We would definitely recommend them to others. - Joe and Pam
Jan and Tom did an amazing job helping some first-time buyers finding the perfect place. They quickly and effectively answered all our questions through the whole process, and we had a lot of questions! They answered honestly and made sure that we understood what the answers meant. We now have the perfect little house, in a neighbourhood that suits us. We are so very happy to be there. They went above and beyond and we are so happy that they were referred to us. We don't plan on moving anytime soon, but when/if we do, we will use them again. - Lisa & Darrell
Reply: So happy you had a positive experience with us! Enjoy your new home!!
I bought my first home around 4 years ago with Jan and Tom and had a very positive experience although brief as we bought very quickly. This second time around I was going through a separation and selling. Our sale was very quick (about two weeks) even after the downturn in the market with the foreign buyers tax. I think this is because of the high quality 3D layout and professional photos they did. I was also looking to buy on my own after selling my first house. I mostly worked with Tom and each time I was shown a house I got a spec sheet and folder to keep track of what I saw. He was very responsive and thorough in letting me know what issues on properties were and might be. There was absolutely no pressure to buy at all and he let me take the lead on my search, which was perfect for me. I was nervous about purchasing a home by myself and had lots of questions about my rental income unit, all of which were answered. When I moved in I was surprised with a gift from Tom of some of the beautiful furniture that the former owners had! I was so touched. Definitely recommend both Jan and Tom, even without the present! - Darby Love
Reply: Tom is a good negotiator. :) Thanks so much for your kind words!
Janice and Tom made the purchase of our home in Nanaimo a wonderful experience! We are from out of town so their complete knowledgeable of the area, professionalism and going the extra mile really helped us out. They truly care about their clients and really try to do their best to find you the right home. They never pressured us as we searched endlessly and found the perfect home for us. We highly recommend them. - Sean & Margarita
Reply: Thanks so much! We really enjoyed working with you.
I cannot say enough good things about the service we received but I'll try! Working with Jan was a stress free experience. She is always professional, personable, punctual, and responsive, and we'd highly recommend the Stromars to anyone buying a home in the Nanaimo area! - The Bailey family
Reply: Thank you so much Jan & Mick! You were a true pleasure to work with. We hope you enjoy many happy years in your beautiful new home!!
When I listed my condo I interviewed several local realtors. Jan and Tom's combination of experience, professionalism and genuine personal touch were all deciding factors. Less than three weeks later my condo sold at asking without conditions. I was out of country, but the sale was smoothly coordinated. Did I mention that Jan and Tom were confident I could realize a 15% higher return than any of the other realtors were willing to work towards? I have recommended them to my family. I recommend them to you. - Brian Pareis
Tom and Janice have been my realtors since 2004. They sold my first home, found my perfect second home and then sold that home for the price I wanted in record time in the worst market in 10 years. They always made me feel like I was more important than the sale which, in my opinion, is rare. The next time I buy a home, I will definitely call Tom and Janice. I give two thumbs up and strongly recommend them to anyone looking to buy or sell their home. - Carrie Tuinstra
My husband was an award-winning realtor in Nanaimo for 20 years and during that time, worked with Janice and Tom on the same real estate team. When my husband retired in 2010 and we started selling rental properties, there was no question in our mind that we would go with Jan and Tom. They're the perfect mesh of up-to-date real estate technology and the gift of relating in a personal manner to buyer and seller needs while having a high sense of integrity, attention to detail, and professionalism. We plan to list our other rental properties with them over the next 2 years and we don’t hesitate in recommending them to anyone we talk to who is thinking of buying or selling. They’re not only our realtors, now they’ve become good friends. - P. Weir & S. Whitman
Jan and Tom are hands down, AMAZING! Coming from out of province, with only 3 days to find a house, (and on my own), both Jan and Tom took excellent care of me. Starting with the detailed emails and information sent to me online, phone calls, and then the warm welcome here in Nanaimo, all was superb. The first thing that struck me was Jan’s down to earth honesty and appraisal of each home we were about to visit. Having never been to Nanaimo before, that was exactly what I needed. She gave me valuable advice about properties, lifestyles, and trends for each neighbourhood, including things to look out for, events, and proximity to the places we would frequent on a regular basis. Jan was very familiar with not only the structure of properties, but strata rules, city guidelines, interior design and general “mood” of the homes. Emails, texts, and late night phone calls were all answered quickly and thoroughly. I really felt she made the time to be available for only me during my quick visit. Interactions were always friendly and polite. I never felt rushed or under pressure, and every morning I was picked up at the hotel by either Jan or Tom, on time, and with a smile, which are simple things, but during a stressful time, put me at ease. After my 3-day whirlwind tour, Jan and Tom and I relayed all the property details to my husband, (which means they had to explain everything AGAIN), and we decided on a home that was perfect for our lifestyle and within our budget. But the service didn’t end there. They sent us referrals for lawyers, home builders and contractors for the renovations, and have since been there for us as we navigate our way through a new city finding doctors, places to eat, fitness centres, and interesting things to do. For us Jan and Tom are more than real estate agents. They are good neighbours, friends who take the time to get to know you and your needs. We would highly recommend their services. We couldn’t be more grateful for what they have done for us. If we were to sell or buy any property in the future, the first ones we would call would be Jan and Tom. - Linka van As
Deciding to move from Toronto to BC to be nearer our children and grandchildren in Nanaimo and Vancouver, we found ourselves at the height of the real estate craze in Vancouver that was affecting prices in Nanaimo. As we tried to wrap our heads around the prices, square footage and loss of Ontario home and community, Janice provided answers to many questions, asked significant questions of us and what we wanted, and brightened our days as she accompanied us on the home tours she arranged. She was unfailingly professional and helpful as we considered, offered, changed our minds. We are very grateful for her and for the services she offered as a real estate professional. We highly recommend her and Tom. - A Finney
Janice and Tom were awesome to work with. They coordinated the sale of our home and made finding our new place a stressfree experience. Their pictures and advertising are spectacular and they were very patient helping us find our new home. - Kerri & Sherwin Isaac