How does help build my business?

Learn how helps build your business here.

Can I, as an agent, copy reviews from other review platforms?

No, it is against’s policy to copy reviews from other platforms.  In fact, considers this cheating and there are strict penalties.  Here are the reasons for this:

1. We have no way to verify that the other platform properly verified the review.

2. collects a lot more information about the transaction than other platforms.  Allowing agents to assign their own ratings for each rating dimension does not align with our purpose of providing real, true, verified reviews.

3. Many agents think the testimonials they collect are reviews.  They’re not.  The public does not trust testimonials because they know at best, they’re handpicked and at worst they’re completely falsified.


How are reviews verified?

1. Reviewers are required to confirm by email that their review is true, accurate, and they take legal responsibility for the content of the review. 2. Spam and other false reviews are identified by our system and removed. 3. Report a review by sending an email to the admin at Please refer to our Review Guidelines for a detailed explanation.


Can I report a review?

Yes. There are two steps you should take. The first step is to reply to the review. This will put it in a queue for verification, and you should ‘flag’ the review, so we know there is an issue with it. We will further investigate and we may contact you in case we have additional questions. Otherwise, we will report the outcome of our investigation to you.

How much does a profile cost?

$0. There is no cost for a profile. There is a +Plus Membership you can subscribe to for access to premium features. Log in to your account to subscribe.

Why was a review removed from my profile?

It did not pass’s verification standards. Many agents have tried to cheat by posting fake reviews. has a system to identify and remove fake reviews. You can refer to our terms of use under prohibited content.

Can I remove my profile?

No. That would defeat the purpose of having a public forum to post feedback and reviews. You cannot remove your profile from other review sites like Yelp or TripAdvisor either.

How can I edit my profile?

Claim your agent account to edit your profile by clicking the red ‘Claim Your Agent Account’ button on your profile. If it does not appear, the profile has already been claimed. If you do not remember your login, you can use the ‘Forgot your password?’ link on the login page.

How to Claim Your Agent Account

Can I register as a brokerage?

No, however… there is a field on agents’ profiles to declare their brokerage office. If you have many agents in your office that you’d like added to the site, you can email admin at and we’ll send you an xls template to complete and send back.

How does the response rate work?

The response rate indicates what percentage of reviews the agent has replied to. It’s an important measurement because people want to know an agent is active on the platform and will reply when they reach out and that the agent pays attention to feedback posted on

How can I increase my response rate?

You can increase your response rate by replying to reviews made by your clients. Click the ‘Review Reply’ button just below the review to post your reply. Your response rate will be 100% if you’ve replied to all the reviews on your profile and 0% if you haven’t replied to any of the reviews.

Increase your response rate


Is there a time limit to when I can reply to reviews?

No. You can reply to reviews anytime, even reviews from years ago.

What’s a +Plus Membership?

We update the features of the +Plus Membership regularly. Log in to your account and learn more about the +Plus Membership subscription and how it will get you more prospects while saving you time and effort.

How can I post my reviews on Facebook?

You can only post reviews on Facebook if you have a +Plus Profile. Click the “Share on Facebook’ button just below the review you want to share. You will be redirected to the Facebook sharing window and log in to your Facebook account (disregard if already logged in). You can share on your personal FB account or on the page you manage. To post on your business page, click the drop-down menu on the top and select the option of where you want to share it.

How to Share on Facebook


How to Share on FB Page

Does sales volume impact the rankings?

No, sales volume is not taken into account in’s rankings.  The rankings are strictly determined by ratings and reviews.

What are Team Profiles?

Please refer to this page for more information about the Team Profiles.

Can an agent rank in more than one city if they get enough reviews for more than one city?

Yes, they can. Reviews count in the city where the transaction took place, as long as the property address (at least the city address) has been specified in the reviews left by clients.

Do ALL reviews received for only one city count towards that particular city or only the ones with that city address?

Reviews only count towards a city if the review includes the city address.

How do I earn badges?

You earn badges by getting reviews from your clients. For example, when you get at least 3 5-star reviews, and you maintain at least a 4.7 average rating, you will earn a 'top-rated agent' badge, and you can earn badges by ranking in the Top 10 city rankings each year or the top 50 or top 100 national rankings.

How do I get the badge icons to show up on my profile picture in the rankings?

For your icons to show up, you need to have your badge(s) embedded on your website. If you have already done that, there’s nothing else you need to do. 
If you haven’t put your badges on your website yet, you need to login into your account and click the ‘Get My Badges’ button to get the code to embed on your website.




Do I need to edit the address on a review?

No, you don’t, but you might want to.

If you don’t review & correct any missing addresses, everything will keep working fine as it has been.  When new reviews are posted, the system will try to place them in the correct neighbourhood.

You might want to edit addresses to ensure you’re getting the maximum exposure in all the neighbourhoods you’ve been rated in. You can review all your past reviews on your profile to ensure there is a neighbourhood showing and it’s correct.  If you want to change the address, click the ‘Edit’ button.  You need to be logged in to your account for the edit button to appear.


Will neighbourhoods impact my ranking?

Yes and no.

No, your existing city rankings are not impacted.

Yes, you now have the ability to rank in each neighbourhood.  Your ranking in each neighbourhood is dependent on the ratings and reviews you get in each neighbourhood.  (This works the same way as ranking in multiple cities.)


I tried to edit the neighbourhood by updating the address, but the ‘Property Location’ still shows wrong, what do I do?

When you enter the address, be sure to also populate the ‘neighbourhood’ field from the dropdown box and then click ‘Submit’, which will update the Property Location to the correct neighbourhood.

Annual Ranking

What is the difference between the Annual rankings and the ranking I see on my city page? 

The Annual rankings, are based on transactions that took place in that year. On January 1, the annual ranking starts at zero again, so every agent has a chance to make the top 10 each year. 

The ranking you see on a city page, and under your profile name is an all-time/live ranking based on all reviews you have received. This ranking is dynamic and can change frequently.


Are my total number of reviews added to the annual ranking?

That depends. Every review will count in the city or neighbourhood where the transaction took place (if no city is specified, it will count on your registered city.) This way you can actually earn a top 10 spot in multiple cities, based on the reviews.