Serena was the property manager for the townhouse I rented. During the 2.9 years I lived at there, she took care of any issues that came up with suite right away. She was flexible and worked with my schedule when she came for the bi-annual property check. In general she is a nice person to work with and I would not hesitate to work with her again. If you are looking for a property manager, as a tenant I would highly recommend her, as she made sure the property was well taken care of.