Real Estate Agent's Rating Summary
|Response Rate||100 %|
|Usefulness of Website||4.88|
|Value of Service||5.00|
|Reach & Lead Generation||4.91|
|Home Prep & Staging Advice||4.92|
|Success Ratio||98 %|
|Recommend Ratio||100 %|
Serena Laye, was a very optimistic, friendly and professional person, with excellent knowledge about advertising, offering and showing the place that was so fast to sell the property, I was surprise how fast she used the technology and the way of processing in sell and buying from other people, thank you so much. - Jorge Gomez
Reply: Thank you Jorge for the wonderful review! It was a pleasure working with and for you!!
Serena goes above and beyond her duties. She coordinated with the tenant and strata and more. Always kept communications up to date. Everything you would in a trusting agent. 10/10 ! - David Thistle
Reply: Thank you David for the wonderful review. It was a pleasure working with and for you!
Absolutely wonderful service, including taking charge of the required cleanup (junk removal, general cleaning, carpet cleaning, exterminator) prior to listing. An excellent all rounded agent; she knew the best listing period, which $$ to peak the most interest, and she had it sold within a week. - Audrey Sorensen
Reply: Thank you Audrey for the wonderful review. It was a pleasure working with and for you!
Very easy to work with and professional. Sold my condo sooner than expected. Negotiated on my behalf and satisfied with results. Would highly recommend to anyone buying or selling in the Chilliwack region. Thank you - Earl Velasco
Reply: Thank You so much for the wonderful review Earl! It was a pleasure to work with and for you.
After interviewing 3 different realtors We found Serena to be informative, doing everything she could to keep us in the loop. She works on your behalf ! I would highly recommend her professional services - Colleen Coleman
Reply: Thank You so much for the wonderful review Colleen! It was a pleasure to work with and for you.
Serena organized professional photos of my unit. Kept me up to date on unit reviews. Was always available to answer any questions in a professional manner. She's a very reassuring agent and that makes her the best realtor to have. Thank you Serena for all your help selling my unit - Grace Szemeredi
Reply: Thank you Grace for the wonderful review and trusting in me with your sale! it was a pleasure working with and for you!
Referred by a friend, Serena went beyond our expectations in assisting with the removal of items left behind by a difficult tenant. Organized professional photography and sales brochures, and sold our townhouse for above our asking price, within a short period of time; with a quick close; and that was important to us. I would recommend Serena for any of you real estate needs in the Chilliwack area, it was a pleasure working with her. - Robert and Karen Savage
Reply: Thank you Bob and Karen for the wonderful review, it was a pleasure working with and for you!
She is very professional. I used her before and she did very well back then. thats why I used her again. The reason I used her the first time was she came knocking on my door and wondering if I am looking to sell, I said yes. before her I had a lot of other real-estate agents asking me to sell, but she was the most professional and she got what I wanted for that place. - Shawn Maron
Reply: Thank you Shawn for the wonderful review! It was a pleasure working with and for you!
Serena Laye made the sell of our house stress free. She is very professional, patient, helped us staging the house and was always available to answer questions and guided us all along. I'll recommend her services 100% - Mabel Nickner
Reply: Thank you Mabel for the wonderful review! It was a pleasure working with and for you!
Serena was very professional and understanding in what I was looking for. Serena was very polite with me with needs of what I wanted. Serena showed me lots of homes until I found the one I really liked. Serena worked very hard with me to get my home.I have recommended Serena to all my friends and associates who are looking for homes. Thanks again to Serena - Jannie
Reply: Thank you Jannie for the wonderful review! It was a pleasure working with and for you!!!
Very helpful and professional. kept me up to date with new listings information in a very fast moving market and was always available to view new listings as they came on market - Clifford Douglas Renwick
Reply: Thank you Clifford for the great review. It was a pleasure working with and for you.
Excellent! Excellent! Serena was available, knowledgeable and patient. She explained and walked us through the process of selling and buying! She was able to tell us about listings before they hit the market and found us our perfect property! The process was smooth and enjoyable! We would use her again and again and recommend her to any one looking to buy, sell or both! You won't be disappointed! - Parminder Sidhu
Reply: Thank you so much Parminder for a wonderful review! Pleasure to work with and for you!
Serena was easy to get ahold of, always on top of things, and constantly communicated clearly and promptly with us. She is a joy to work with and we will absolutely contact her again for our future purchases - Lane Levesque
Reply: Thank you Lane for the wonderful review! Pleasure working with and for you!
Serena is very professional. She answered all our questions and explained everything that was going on very well. She helped us through our first sale and kept our stress to a minimum. Thanks again Serena. - Mark M Smitham
Reply: Thank you Mark for the great review! It was a pleasure working with and for you!
Serena has been very professional, genuine, respectful and responsive in all our property transactions, right from first contact to the closing of the deals. We highly recommend her for anyone who is in need of real estate services. - Jarmo Venalainen
Reply: Thank you Jermo for the wonderful review! Pleasure working with and for you!
Fabulous work on this Serena. We listed and sold exactly as planned for the best possible price. You guided Krista through a busy and complicated process. Thank you so much! - Graeme Wilson
Reply: Thank you for the wonderful review and opportunity and it was a pleasure working with and for you and Krista.
Serena has been amazing since the first day I met her! She has always gone above and beyond for all her clients, to make sure everyone is happy. She found me a beautiful apartment in no time, and made the most stressful thing feel like a breeze. I strongly recommend her to anyone who is looking for the perfect home. She is absolutely fantastic, the most professional individual I have ever met, she is punctual and detail oriented and it is hard to come by someone like her. You rock Serena! - Mara Mercean
Reply: Thank you for the wonderful review, It was a pleasure working with and for you!!
In the midst of a chaotic housing market boom, Serena was extremely knowledgable, professional, considerate and always a pleasure to communicate with... in fact she never missed a beat! She is also very patient and her confident/positive attitude about helping us find the perfect home while selling ours with the best value on both ends made what could have been a very stressful and hopeless situation into an easy and perfect manifestation. I couldn't be happier with her services which is just a reflection of the high quality and generous person that she is. You will not be disappointed! Thanks for all that you've done to help us Serena! - Carly B
Reply: Thank you so so much for the wonderful review! It was a pleasure working with and for you!!
Serena is the perfect real estate agent in every category. I can't imagine there is an agent out there working harder to help you meet your goals of selling and/or buying your home. I was reluctant to get into the housing market mayhem that was happening earlier this year. After contacting other top realtors in the area and only receiving responses from support staff and/or from inexperienced realtors associated with the main realtor I was cautiously optimistic when I met Serena in person at my first viewing of a new potential property. I quickly realized she was super knowledgeable on the housing market, the process of buying and selling a home, the legal stuff, the house inspection stuff, the hazard and bylaw stuff, etc. and that she was going to be there to hold our hands every step of the way to help navigate the process. I was right, and in the end I ended up accepting a very generous offer on my place and getting a very good deal on the place I purchased, all through the guidance, hard work and wisdom of Serena. All of this without any pressure or expectation. She will show up rain or shine with her can do it attitude and help you realize your real estate dreams. I'm super excited to be moving into my new home at the end of this month and I owe a huge debt of gratitude to Serena for making this happen. - Todd Kohler
Reply: Thank you so much for the wonderful review. It was a pleasure working for and with you!
Serena is the best realtor you would ever come across. I have been working with her for the past 5 years and she has been amazing. She will do anything to find you the right house at the right price and she will also get you the best price possible for your home. Everything is amazing about her - Simran
Reply: Thank you Simran for the Fantastic Review. It was a pleasure working with and for you!!
Great job Professional , understood the market Very focused to the task at hand Well organized in arranging showing Arrange all moving details I would recommend Serena for any and all real estate needs - Dr Robert Holditch
Reply: Thank you Robert for the Fantastic Review. It was a pleasure working for you!
Serena is "All PRO". One stop shopping, handles everything from Strata to relations and communication with the tenant. One stop shopping, dealt with all aspects of the sale. I literally did not have to worry about a thing. Thank you - Michael Miller PREC*
Reply: Michael, Thank you so much for a wonderful review! Always a pleasure working with you!
Serena is a very knowledgeable hard working dedicated real estate agent. She was quick to do the research needed to arrive at at good value for my condo. She organized multiple potential buyers to view the property to generate some price competition. The result was a quick sale at a good price. - john enns
Reply: Thank you John for the great review! It was a pleasure working with and for you!
We found a house out of Chilliwack we wanted to write an offer on in the Cariboo, and Serena was kind enough to write the offer and represent us. She went above and beyond in her research in an area she is not familiar with to make sure we had all our bases covered. She listed our house in Chilliwack and held my hand thru the whole process as we were unfamiliar with some of the steps and when to do things. I felt an absolute sincerity in her doing what was right for us. Never once did I feel pressured or rushed. I would absolutely use her again, and feel I made a new friend thru the process. She is a "get the job done person" and on her A game for sure. - Lisa
Reply: Thank you so much for a great review!! It was a pleasure to meet and work for and with you guys! We will 100% be in touch over the years and I have made new friends in the process too!
Serena was a jem to work with. She is very knowledgeable and upfront and was honest with us all the way, which we appreciated. We have referred her to friends and neighbors. - Madeleine and Jacques St. Arnaud
Reply: Thank you so much Jacques and Madeleine, it was a pleasure to work with and for you!!!
I don’t even know where to begin. My husband and I wanted to look at a property just for fun this summer and Serena was the selling agent on the home. Our first impression of her was that she was extremely kind, professional, and informative. We played around with the idea of selling our home, which never in a million years did I think I would actually want to do, and we chose to continue to work with Serena. She officially won us over when she made suggestions to us that would have been of HUGE benefit to us and our family, but would have come at a cost to her. Her selflessness in advising us formed a rock solid trust in her that I will forever be grateful for. She is everything you are looking for in a real estate agent and more. I can say with confidence that she not only has a passion for her business, proven by her professionalism, up-to-date knowledge of the industry, and work-ethic, but she genuinely cares for her clients and sacrificially does what is absolutely best for them. The choice to sell our family home was an emotional one, but she was there walking us through every step of the way and lead us to our perfect forever home. We feel absolutely blessed and honoured to have worked with her and have no doubt that you will be pleased with your decision to work with her as well. - Kieran Morgan
Reply: Kieran, thank you so much for the great review! It was a pleasure working for and with you and getting to meet your family!! It was a pleasure!
I am most pleased to have the opportunity to share my experience selling my father's home while I live out of province. Serena worked tirelessly and was very professional throughout the process and was very helpful in all matters. Serena was very pleasant to work with and constantly kept me up to date and helped with the many complexities of my having to sell the house while being in another province. I would highly recommend Serena to look after anyone's real estate transactions in a precise and professional manner. - Henry Duell
Reply: Henry, Thank you so much for the great review. It was a pleasure working for and with you!
Serena Laye was my realtor and she was positive, demonstrated professionalism, great quality, very fast responsiveness, and overall great value. Thank you so much for your amazing service - Gen Roy
Reply: Thank you so much for the great Review! It was a pleasure working for and with you!
Thank you Serena. You did an amazing job selling our Father's condo. We are so impressed by your commitment and tenacity to get the job done. We will gladly recommend your services to anyone looking to buy or sell property in the lower mainland. - Charmaine Provost
Reply: Thank you so much for the great review. It was a pleasure working for and with you!
Serena has been a great realtor to deal with. She has been very reliable and knowledgeable. I really liked her prompt replies and NO sketchy business attitude. Would definitely use her again - Dominic
Reply: Thank you so much for the great review. It was a pleasure working for and with you!
I think Serena did a really good job ,she was patient with all of our questions !!!!! I think Serena did a really good job ,she was patient with all of our questions !!!! - Robert Gourde
Reply: Robert, Thank you so much for the great review. It was a pleasure working for and with you!
I cannot say enough about how amazing Serena was through the whole process of selling our townhouse and purchasing our home. She was always available day and night. We have bought a lot of homes, and used many different realtors, however none can compare to her . She went above and beyond, and was an excellent negotiator. She is our realtor for life. I would highly recommend her. - Anton Yost
Reply: Anton, Thank you so much for the great review. It was a pleasure working for and with you and your family!
I had interviewed over a handful of agents and Serena was my pick. She successfully marketed and sold my property and kept me up to date through out the whole process. She has a true passion for the real estate industry and a passion for caring for the client just as much. I am thankful and recommend her to any one looking to buy or sell property! - Richard F
Reply: Richard! Thank you so much for the great review. It was a pleasure working for and with you!
Thank you very much for taking the time to shop around with us until we found what we can only describe as the perfect home at the perfect price! Your help and quick replies were always very appreciated. - Mike and Christie
Reply: Thank you Mike and Christine for the great review! It was a pleasure working for and with you!
Serena is like a breath of fresh air! She is never too busy to address anything that comes up. Her energy and enthusiasm are contagious! She sold a home for a friend of mine who was overseas. He was amazed with her. She is definitely my go to realtor. Five star all the way! - Joe Palmer
Reply: Thank you Joe, for the wonderful review. Much appreciated!
She's always available and not once did I feel like I was asking her too many questions or calling too much. She makes selling your home simple, straight forward and seem like a piece of cake. She will get you best value for your home. I wouldn't recommend anybody but Serena to get the job done to your satisfaction. - Melissa Simpson
Reply: Melissa, thank you for the wonderful review! Much appreciated
Where to begin... Serena is one of the hardest working Realtors I know. I would give her ten stars if I could. She is charming, cool under pressure, has incredible market knowledge and negotiating skills that are unmatched. She works tirelessly for her buyer's and seller’s, so it is not surprising that she has so many repeat clients and a ton of referral business. If you are looking to buy or sell real estate or even if you are just thinking about it, you should contact Serena. I highly recommend her and can say without hesitation she will do an amazing job for you. - Michelle Taylor
Reply: Thank you so much for the great review Michelle, much appreciated!
Serena was recommended to us, and we are very happy with the result she got for us. She professionally marketed our Chilliwack property, handled all negotiations and details for us, and achieved a premium selling price. Her communications are excellent and prompt and she provided us with updates and all details we needed without us having to ask for them. Serena's assessment of the market, selling times and pricing was very accurate. Serena treats all parties to the transaction with respect and professionalism. We would utilized her services again without hesitation. Thank you Serena! - G J
Reply: Thank you G J for the great Review, much appreciated and a pleasure working with you!
I have sold and bought through Serena, then sold again. I can't say enough about what a great experience it was, each time. She sold my first home for more than I could have imagined, and sold my second home in record time (less than 24 hours!). With each experience, Serena really took the time to listen to me, to understand my family's needs, and never, ever made me feel rushed or pressured. She's calm, professional and always made me feel taken care of. Serena is amazing at what she does, very well suited to working with people as she really and truly cares (and it shows!), and just an all-around amazing person who took the stress out of my home buying and selling experiences! - Michelle Wellingham
Reply: Thank you so much for the wonderful review Michelle, It was a pleasure working for and with you.
We had the most wonderful experience with Serena. We couldn't have found a better person to go through the process of finding our happily ever after home! She has excellent communication skills and is extremely professional! If you are looking for the perfect real estate agent to sell or buy with Serena she is anyone's perfect fit! - Erika Fonda
Reply: Erika, Thank you for the great review. Much appreciated and it was a pleasure working with and for you guys!
My situation was possibly a unique one for Serena, and she handled it very, very well. I couldn't be happier with her! She was recommended to me by a trusted friend, and time was of the essence, because I was leaving the country in a matter of weeks. Serena was left completely in charge (since I was going to be 1/2 a world away) and I could not easily return to address any 'issues' she may have. We met, and she made notes of details, brought in her photographer, and I left the country with complete confidence in her abilities. She is punctual, reliable, she pays attention to detail, and verifies everything she can before committing it to print, and asks questions to clarify more details so she can answer questions with authority when / if asked. She kept me well informed (throughout the short time it was listed) and updated by email, without me needing to ask her for updates, and her sales website was excellent! It provided all the details a prospective buyer would need before visiting the property. She went out of her way to attend to details for both the buyer and the seller. A few emails later, the property was sold, and I could not be more pleased with her! - J. M. G.
Reply: J.M.G, Thank you so much for the wonderful review. I was happy to be apart of the process and it was a pleasure working with and for you!
Ms. Laye has always been professional and has given excellent advice about property in the Fraser Valley. She's been responsive to my real estate information needs and has worked hard to achieve results. I definitely recommend listing with her if you're selling, and if you're buying, she's got excellent experience and insight to help you make your purchase decision. - Jeff Courson
Reply: Jeff, Thank you so much for the Great review! it was a pleasure working with and for you!
Serena is willing to do the hard work! She will go the extra mile to do the little extra mundane tasks which are not required of her. I would DEFINITELY recommend Serena! And she SELLS properties. - Jeanette
Reply: Thank you so much for the Great review! it was a pleasure working with and for you!
Serena was amazing right off the bat. I sent in a request for a phone call and she called me back within 30 minutes. She was friendly and professional and I liked her immediately. We set up a meeting and she was happy to accommodate any time frame. During the house searching she was prompt and responding to my emails and made appointments promptly. I could not recommend or say enough about Serena Laye. She is well worth the 5 star review. - Holly Ewing
Reply: Holly, Thank you so much for the Great review! it was a pleasure working with and for you!
Serena is awesome. She was dedicated, passionate, focused and very helpful and informative when it came to buying our first home. Most definitely be using her services again. :) - Krystal Ray
Reply: Krystal, Thank you so much for the Great review! it was a pleasure working with and for you!
Serena is great person to work with: Great listener, hard working, very passion to work with. I was very happy with her work ethic, she is also has very good team behind her for help and support. I will recommend her and use her service any time. well done Serena , keep up the great work. - Mostafa
Reply: Mostafa, Thank you so much for the Great review! it was a pleasure working with and for you!
Serena was very helpful & informative when we were looking to purchase a property in Chilliwack. Since we weren't familiar with the area, she steered us to the more desirable areas and was always available to show us properties on short notice & even on holiday weekends! She goes the extra mile. Best of luck in your career! - Daniel Dale
Reply: Daniel, Thank you so much for the Great review! it was a pleasure working with and for you!
Well Serena what can we say - you are the most genuine, dedicated young lady we have met in a long time. Not only did you listen but kept us constantly in the loop daily which made the purchase of our home stress free. your brokerage should be proud you represent them with such loyalty. We will definitely be using your services again. - Brenda Kowan
Reply: Brenda, Thank you so much for the Great review! it was a pleasure working with and for you!
I would 100% recommend Serena to anyone looking to purchase or sell their home. I consider myself high maintenance and want quick clear responses, Serena went over and above to make sure I had answers and understood them. I will definitely reach out again if and when I look to buy and sell again. - Lana
Reply: Lana, Thank you so much for the Great review! it was a pleasure working with and for you!
Serena is an amazing real estate agent. She took us to several different places that were within our budget to purchase. We were not successful in a purchase only due to banking issues on our end. However she still keeps us in the loop and constantly sends us emails of places within our budget still so when we are successful with the bank we have a great idea of what we want. - Tabitha Swanson
Reply: Tabitha, Thank you so much for the Great review! it was a pleasure working with and for you!