Here's a quick summary of this Real Estate Agent's Ratings
|Response Rate||100 %|
|Usefulness of Website||4.89|
|Value of Service||5.0|
|Reach & Lead Generation||4.94|
|Home Prep & Staging Advice||4.9|
|Success Ratio||90 %|
Serena is a very knowledgeable hard working dedicated real estate agent. She was quick to do the research needed to arrive at at good value for my condo. She organized multiple potential buyers to view the property to generate some price competition. The result was a quick sale at a good price. - john enns
Reply: Thank you John for the great review! It was a pleasure working with and for you!
We found a house out of Chilliwack we wanted to write an offer on in the Cariboo, and Serena was kind enough to write the offer and represent us. She went above and beyond in her research in an area she is not familiar with to make sure we had all our bases covered. She listed our house in Chilliwack and held my hand thru the whole process as we were unfamiliar with some of the steps and when to do things. I felt an absolute sincerity in her doing what was right for us. Never once did I feel pressured or rushed. I would absolutely use her again, and feel I made a new friend thru the process. She is a "get the job done person" and on her A game for sure. - Lisa
Reply: Thank you so much for a great review!! It was a pleasure to meet and work for and with you guys! We will 100% be in touch over the years and I have made new friends in the process too!
Serena was a jem to work with. She is very knowledgeable and upfront and was honest with us all the way, which we appreciated. We have referred her to friends and neighbors. - Madeleine and Jacques St. Arnaud
Reply: Thank you so much Jacques and Madeleine, it was a pleasure to work with and for you!!!
I don’t even know where to begin. My husband and I wanted to look at a property just for fun this summer and Serena was the selling agent on the home. Our first impression of her was that she was extremely kind, professional, and informative. We played around with the idea of selling our home, which never in a million years did I think I would actually want to do, and we chose to continue to work with Serena. She officially won us over when she made suggestions to us that would have been of HUGE benefit to us and our family, but would have come at a cost to her. Her selflessness in advising us formed a rock solid trust in her that I will forever be grateful for. She is everything you are looking for in a real estate agent and more. I can say with confidence that she not only has a passion for her business, proven by her professionalism, up-to-date knowledge of the industry, and work-ethic, but she genuinely cares for her clients and sacrificially does what is absolutely best for them. The choice to sell our family home was an emotional one, but she was there walking us through every step of the way and lead us to our perfect forever home. We feel absolutely blessed and honoured to have worked with her and have no doubt that you will be pleased with your decision to work with her as well. - Kieran Morgan
Reply: Kieran, thank you so much for the great review! It was a pleasure working for and with you and getting to meet your family!! It was a pleasure!
I am most pleased to have the opportunity to share my experience selling my father's home while I live out of province. Serena worked tirelessly and was very professional throughout the process and was very helpful in all matters. Serena was very pleasant to work with and constantly kept me up to date and helped with the many complexities of my having to sell the house while being in another province. I would highly recommend Serena to look after anyone's real estate transactions in a precise and professional manner. - Henry Duell
Reply: Henry, Thank you so much for the great review. It was a pleasure working for and with you!
Serena Laye was my realtor and she was positive, demonstrated professionalism, great quality, very fast responsiveness, and overall great value. Thank you so much for your amazing service - Gen Roy
Reply: Thank you so much for the great Review! It was a pleasure working for and with you!
Thank you Serena. You did an amazing job selling our Father's condo. We are so impressed by your commitment and tenacity to get the job done. We will gladly recommend your services to anyone looking to buy or sell property in the lower mainland. - Charmaine Provost
Reply: Thank you so much for the great review. It was a pleasure working for and with you!
Serena has been a great realtor to deal with. She has been very reliable and knowledgeable. I really liked her prompt replies and NO sketchy business attitude. Would definitely use her again - Dominic
Reply: Thank you so much for the great review. It was a pleasure working for and with you!
I think Serena did a really good job ,she was patient with all of our questions !!!!! I think Serena did a really good job ,she was patient with all of our questions !!!! - Robert Gourde
Reply: Robert, Thank you so much for the great review. It was a pleasure working for and with you!
I cannot say enough about how amazing Serena was through the whole process of selling our townhouse and purchasing our home. She was always available day and night. We have bought a lot of homes, and used many different realtors, however none can compare to her . She went above and beyond, and was an excellent negotiator. She is our realtor for life. I would highly recommend her. - Anton Yost
Reply: Anton, Thank you so much for the great review. It was a pleasure working for and with you and your family!
I had interviewed over a handful of agents and Serena was my pick. She successfully marketed and sold my property and kept me up to date through out the whole process. She has a true passion for the real estate industry and a passion for caring for the client just as much. I am thankful and recommend her to any one looking to buy or sell property! - Richard F
Reply: Richard! Thank you so much for the great review. It was a pleasure working for and with you!
Thank you very much for taking the time to shop around with us until we found what we can only describe as the perfect home at the perfect price! Your help and quick replies were always very appreciated. - Mike and Christie
Reply: Thank you Mike and Christine for the great review! It was a pleasure working for and with you!
Serena is like a breath of fresh air! She is never too busy to address anything that comes up. Her energy and enthusiasm are contagious! She sold a home for a friend of mine who was overseas. He was amazed with her. She is definitely my go to realtor. Five star all the way! - Joe Palmer
Reply: Thank you Joe, for the wonderful review. Much appreciated!
She's always available and not once did I feel like I was asking her too many questions or calling too much. She makes selling your home simple, straight forward and seem like a piece of cake. She will get you best value for your home. I wouldn't recommend anybody but Serena to get the job done to your satisfaction. - Melissa Simpson
Reply: Melissa, thank you for the wonderful review! Much appreciated
Where to begin... Serena is one of the hardest working Realtors I know. I would give her ten stars if I could. She is charming, cool under pressure, has incredible market knowledge and negotiating skills that are unmatched. She works tirelessly for her buyer's and seller’s, so it is not surprising that she has so many repeat clients and a ton of referral business. If you are looking to buy or sell real estate or even if you are just thinking about it, you should contact Serena. I highly recommend her and can say without hesitation she will do an amazing job for you. - Michelle Taylor
Reply: Thank you so much for the great review Michelle, much appreciated!
Serena was recommended to us, and we are very happy with the result she got for us. She professionally marketed our Chilliwack property, handled all negotiations and details for us, and achieved a premium selling price. Her communications are excellent and prompt and she provided us with updates and all details we needed without us having to ask for them. Serena's assessment of the market, selling times and pricing was very accurate. Serena treats all parties to the transaction with respect and professionalism. We would utilized her services again without hesitation. Thank you Serena! - G J
Reply: Thank you G J for the great Review, much appreciated and a pleasure working with you!
I have sold and bought through Serena, then sold again. I can't say enough about what a great experience it was, each time. She sold my first home for more than I could have imagined, and sold my second home in record time (less than 24 hours!). With each experience, Serena really took the time to listen to me, to understand my family's needs, and never, ever made me feel rushed or pressured. She's calm, professional and always made me feel taken care of. Serena is amazing at what she does, very well suited to working with people as she really and truly cares (and it shows!), and just an all-around amazing person who took the stress out of my home buying and selling experiences! - Michelle Wellingham
Reply: Thank you so much for the wonderful review Michelle, It was a pleasure working for and with you.
We had the most wonderful experience with Serena. We couldn't have found a better person to go through the process of finding our happily ever after home! She has excellent communication skills and is extremely professional! If you are looking for the perfect real estate agent to sell or buy with Serena she is anyone's perfect fit! - Erika Fonda
Reply: Erika, Thank you for the great review. Much appreciated and it was a pleasure working with and for you guys!
My situation was possibly a unique one for Serena, and she handled it very, very well. I couldn't be happier with her! She was recommended to me by a trusted friend, and time was of the essence, because I was leaving the country in a matter of weeks. Serena was left completely in charge (since I was going to be 1/2 a world away) and I could not easily return to address any 'issues' she may have. We met, and she made notes of details, brought in her photographer, and I left the country with complete confidence in her abilities. She is punctual, reliable, she pays attention to detail, and verifies everything she can before committing it to print, and asks questions to clarify more details so she can answer questions with authority when / if asked. She kept me well informed (throughout the short time it was listed) and updated by email, without me needing to ask her for updates, and her sales website was excellent! It provided all the details a prospective buyer would need before visiting the property. She went out of her way to attend to details for both the buyer and the seller. A few emails later, the property was sold, and I could not be more pleased with her! - J. M. G.
Reply: J.M.G, Thank you so much for the wonderful review. I was happy to be apart of the process and it was a pleasure working with and for you!
Ms. Laye has always been professional and has given excellent advice about property in the Fraser Valley. She's been responsive to my real estate information needs and has worked hard to achieve results. I definitely recommend listing with her if you're selling, and if you're buying, she's got excellent experience and insight to help you make your purchase decision. - Jeff Courson
Reply: Jeff, Thank you so much for the Great review! it was a pleasure working with and for you!
Serena is willing to do the hard work! She will go the extra mile to do the little extra mundane tasks which are not required of her. I would DEFINITELY recommend Serena! And she SELLS properties. - Jeanette
Reply: Thank you so much for the Great review! it was a pleasure working with and for you!
Serena was amazing right off the bat. I sent in a request for a phone call and she called me back within 30 minutes. She was friendly and professional and I liked her immediately. We set up a meeting and she was happy to accommodate any time frame. During the house searching she was prompt and responding to my emails and made appointments promptly. I could not recommend or say enough about Serena Laye. She is well worth the 5 star review. - Holly Ewing
Reply: Holly, Thank you so much for the Great review! it was a pleasure working with and for you!
Serena is awesome. She was dedicated, passionate, focused and very helpful and informative when it came to buying our first home. Most definitely be using her services again. :) - Krystal Ray
Reply: Krystal, Thank you so much for the Great review! it was a pleasure working with and for you!
Serena is great person to work with: Great listener, hard working, very passion to work with. I was very happy with her work ethic, she is also has very good team behind her for help and support. I will recommend her and use her service any time. well done Serena , keep up the great work. - Mostafa
Reply: Mostafa, Thank you so much for the Great review! it was a pleasure working with and for you!
Serena was very helpful & informative when we were looking to purchase a property in Chilliwack. Since we weren't familiar with the area, she steered us to the more desirable areas and was always available to show us properties on short notice & even on holiday weekends! She goes the extra mile. Best of luck in your career! - Daniel Dale
Reply: Daniel, Thank you so much for the Great review! it was a pleasure working with and for you!
Well Serena what can we say - you are the most genuine, dedicated young lady we have met in a long time. Not only did you listen but kept us constantly in the loop daily which made the purchase of our home stress free. your brokerage should be proud you represent them with such loyalty. We will definitely be using your services again. - Brenda Kowan
Reply: Brenda, Thank you so much for the Great review! it was a pleasure working with and for you!
I would 100% recommend Serena to anyone looking to purchase or sell their home. I consider myself high maintenance and want quick clear responses, Serena went over and above to make sure I had answers and understood them. I will definitely reach out again if and when I look to buy and sell again. - Lana
Reply: Lana, Thank you so much for the Great review! it was a pleasure working with and for you!
Serena is an amazing real estate agent. She took us to several different places that were within our budget to purchase. We were not successful in a purchase only due to banking issues on our end. However she still keeps us in the loop and constantly sends us emails of places within our budget still so when we are successful with the bank we have a great idea of what we want. - Tabitha Swanson
Reply: Tabitha, Thank you so much for the Great review! it was a pleasure working with and for you!
Serena is a rare Realtor who always answers her phone, easy to get a hold of and prompt on all requests! She has negotiation skills which are second to none and she walks you through every step of the real estate process to success! Thanks for all your hardwork - It is much appreciated! - Cynthia Maureen
Reply: Cynthia, Thank you so much for the Great review! it was a pleasure working with and for you!
Serena is amazing. She knows the area and was very diligent to find exactly what we were looking for. We really appreciate all her help before, during and after the sale. - Christine Horton
Reply: Christine, Thank you so much for the Great review! it was a pleasure working with and for you!
Serena was very helpful and professional throughout the whole process of selling my property. I would recommend Serena to anyone wishing to list their home for sale or looking to buy. - Cindy Best
Reply: Cindy, Thank you so much for the Great review! it was a pleasure working with and for you!
Serena is a hard working and conscientious person who takes her job seriously. If she doesn't know the answer to a question, she will do the research and find the answer. Serena has definitely earned my respect and trust, it has been a pleasure to work with her. - Harald Desch
Reply: Harald, Thank you so much for the Great review! it was a pleasure working with and for you!
Serena is a great negotiator who balances market knowledge, in this case condos, with practical dealings in buying and selling. She is very personal. I have transacted hundreds of residential transaction in Canada & USA. Find Serena as my choice of agent, although I have other close realtors friends. - John DeVries
Reply: John Thank you so much for the Great review! it was a pleasure working with and for you!
I loved working with Serena. She was on the ball and super attentive and quick to respond to us when we wanted to get ahold of an agent for Viewings. We found our dream home and we Will definitely use her again. Thanks Serena!!! We wouldn’t be here without you. - Lizzie Andrews
Reply: Lizzie, Thank you so much for the Great review! it was a pleasure working with and for you!