Before retiring, I worked for 27 years for both the Federal Government and in Private Practice as a Certified Appraiser. Having appraised 1000's of homes to meet qualifying for mortgages, loans or legal purposes, I've had dealings with unprofessional Realtors. One becomes slightly dubious about having a realtor to assist in selling your valued home. Shane was direct, willing to listen and be flexible. After seeing his You Tube Video of our home, that sealed the contract. We hired the best. Staging was perfect.