Shannon was our agent to sell our townhome and buy our single family home. Because of our neighborhood and budget, the whole process took a long time. She had endless patience for us and our very specific expectations. It was clear that she wanted to help us find what worked for us, and would negotiate effectively in our favour. She was very responsive to us, at any time of day and day of the week. We really appreciated her extensive knowledge about anything related to buying property. She knows something about home renos, permits, municipal concerns, tenanting, old vs new builds, property, gardening, other agents' methods; and lots more. Anything that we were unsure of, she could give some knowledge and help clarify it for us. I especially recommend her for people who are new to buying a home and people who have trouble trusting salespeople. Shannon will make you understand that she is here for you, and will teach you what you need to know to find the right home. If anyone I know were to ask me for a recommendation, I would definitely say Shannon Norris!