Shannon Norris sold our house during one of the most insane markets ever seen and not only kept her cool but was also incredibly organized. There were so many offers - each had their merits and Shannon, having gone through each one, presented them all in a clear format making our choosing of an offer very easy. We worked well with her; she was always quick to get back to us, looked out for our interests and relayed our wishes to other realtors. Writing this a year later, looking back, there are no regrets having had Shannon as our realtor and she would be the first person we would recommend. She knows her stuff, is very realistic, hired a fantastic photographer and is, in general, an extremely competent realtor.