We were first-time buyers moving to another province, so this was quite a big and intimidating change in our lives. We were ready to take the next step, but we were hesitant about what we would get and how to even start. Enter Tom to the game! Tom’s focus from the beginning was the human aspect, our needs and our wants, rather than imposing what he thought worked for us. After three remote meetings, Tom inspired the confidence that allowed us to embark on our housing journey! Our communication with him was always timely and assertive, and he always kept us in the loop, so we never felt lost or unsure. Tom had extraordinary deductive skills and was quick to realize our housing preferences (location, style, decor, etc.) and fine-tune our wide search scope. He adapted easily to our different approaches to the home search (me, process-oriented, and my partner, outcome-oriented), and helped us both with smart and practical advice while allowing us to make the final decisions. His attention to detail encouraged us to think about the present, the past, and the future! He gave us recommendations on what to look for in past reviews and offered insight into the outlooks for the properties. Tom’s guidance went beyond finding a home as he also suggested professional, friendly referrals that made the process easier. He was also proactive, responsive, and always one step ahead! He connected us with the right people and made sure we got the answers we were looking for.