Pro agents have made a commitment to a higher standard of service.
Ask every client to rate their service.
Answer every text, call, and email promptly.
They've also proven they have the expertise from a wide variety of successful clients.
Plus Agents
Plus agents have paid for extra features on their account. Buying any kind of subscription does not impact the rankings in any way. Agents must prove their success at the Plus level before they get the opportunity to qualify for Pro.
Cathy read the market perfectly and gave us great advice on pricing and staging with the result that we sold in two weeks, at just over asking. She also proved to be an excellent negotiator and advisor when it came to managing multiple offers. She was calm, positive and professional and direct ...truly the best agent we’ve had (and there have been a number!). - Janet Crocker
We just purchased our first house with Cathy Polan and I can't say enough good things about her! She was knowledgeable, helpful, understanding, flexible, very quick to respond and had the patience of a saint. Neither my husband or I have ever gone through the buying process before and she was there with us the whole way no matter how many silly questions we'd ask. Everything went smoother then I ever could have imagined and we are very happy with our new home. I will be referring her to everyone I know. - Lindsay wallace
Wow!! That pretty much sums it up :)
I am so glad that we found Cathy to help us find a place for my aging mother.
I was looking for a Condo for my mother in the Brighton area. My mom was moving to our area from Beaverton.
Not only did Cathy find one for my mom but she went over and above the call of duty by making this huge transition a very pleasant one. Cathy arranged to meet with my mom while I was away in the States and kept her well informed about the offer we had submitted. Cathy researched all the things available to mom in the Brighton area. She even went as far as letting my mom know where the United Churches were located, which was very important to mom! :)
What a wonderful sales woman.
I cannot express enough to Cathy how much we (my daughter and I) have appreciated her kindness and thoroughness toward my mom.
Thank you, thank you, thank you
Heike and Chrissy - Heike Polley
All profiles and profile information on Rate-My-Agent.com has been provided by users of the site. Rate-My-Agent.com makes no representation as to accuracy of profile information. Specifically, Rate-My-Agent.com and it's owners disclaim any liability relating to the comments, reviews, and ratings posted by users of the website. Rate-My-Agent.com is not attempting to personate any person who's name and/or other identifying information may have been posted on the website.
Correcting Duplicates
Incorrect Information?
Reviewers may sometimes enter inaccurate transaction details. Agents can make corrections.
What Can I Correct?
You can update the property type, transaction type, closing date, and property address.
Which Reviews Are Eligible For Edits?
Reviews flagged by our system as duplicates for the same transaction are eligible for self-serve edits. For other cases, please contact support.
Feature Rating
This selects which rating will show as a snippet in the city rankings, search results, and Top Ranked of 2026 list. Only one rating can be selected. Only available on Premium Memberships.
Triple Verified Reviews
What Is Triple Verified
Every review on Rate-My-Agent.com is put through a strict three-part verification process to ensure authenticity and accuracy.
Step 1 - Moderator Review
Human moderators check each review manually. If they detect red flags, they investigate further.
Step 2 - Technical Forensics
We use proprietary forensic tools to detect fake or manipulated reviews. Evidence is collected to meet legal standards for court use.
Step 3 - Community Oversight
Clients and agents can flag suspicious reviews. This adds peer-level accountability and transparency.
Why It Matters
Our Triple Verification catches agents who cheat. They are penalized with a public warning and a fine paid to charity. See penalty policy.
Addresses & Edit Address
How do addresses work?
Addresses determine your ranking in each city or neighbourhood.
You only get to rank in a city or neighbourhood that you have a rating in.
Why do I need to edit addresses?
Occasionally clients will leave you a rating with the wrong address, or with the neighbourhood missing. To correct such problems and present your track record more accurately, we give you the ability to edit the address for all your ratings.
Will addresses be displayed on the rating?
No, ratings will only display the neighbourhood and city of each rating. We do store the street address associated with each rating. This data is kept private and may be used to verify transactions.
Updating Incorrect Information
Login to Your Agent Account
Assuming you are Cathy Polan or a representative, you need to login to your account to update any information you see on this page.
Third Party?
Occasionally parties other than the agent or their representative will identify mistakes on an agent's profile. If this is the case, please contact us with the details.
Cathy read the market perfectly and gave us great advice on pricing and staging with the result that we sold in two weeks, at just over asking. She also proved to be an excellent negotiator and advisor when it came to managing multiple offers. She was calm, positive and professional and direct ...truly the best agent we’ve had (and there have been a number!). - Janet Crocker