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Ask every client to rate their service.
Answer every text, call, and email promptly.
They've also proven they have the expertise from a wide variety of successful clients.
Plus Agents
Plus agents have paid for extra features on their account. Buying any kind of subscription does not impact the rankings in any way. Agents must prove their success at the Plus level before they get the opportunity to qualify for Pro.
When searching for a property, real estate agent makes all the difference. We recently were looking for a house on the island and selected Kreston as our agent. We expected our agent to quickly arrange viewings on a short notice, no pushing, convincing or telling us what we should do, ability to quickly put together an offer and proceed with it immediately, regardles if it's late evening or early morning. And Kreston perfectly fulfilled all our requirements!! He covers broader central island area which helped us to find our dream house outside Nanaimo. This young gentleman is extremely pleasant to deal with and we highly recommend Kreston to anyone looking for a great and reliable agent. - Alex Filkov
Kreston has been such a pleasure to work with. He was always available, prompt to help us with any question we had and always in a timing mannor. With a great personality and hard work ethic I couldn't have found a better realtor. Over all kreston has amazing customer service and I will definitely be working with him again. I highly recommend kreston. - Maalaea
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Correcting Duplicates
Incorrect Information?
Reviewers may sometimes enter inaccurate transaction details. Agents can make corrections.
What Can I Correct?
You can update the property type, transaction type, closing date, and property address.
Which Reviews Are Eligible For Edits?
Reviews flagged by our system as duplicates for the same transaction are eligible for self-serve edits. For other cases, please contact support.
Feature Rating
This selects which rating will show as a snippet in the city rankings, search results, and Top Ranked of 2026 list. Only one rating can be selected. Only available on Premium Memberships.
Triple Verified Reviews
What Is Triple Verified
Every review on Rate-My-Agent.com is put through a strict three-part verification process to ensure authenticity and accuracy.
Step 1 - Moderator Review
Human moderators check each review manually. If they detect red flags, they investigate further.
Step 2 - Technical Forensics
We use proprietary forensic tools to detect fake or manipulated reviews. Evidence is collected to meet legal standards for court use.
Step 3 - Community Oversight
Clients and agents can flag suspicious reviews. This adds peer-level accountability and transparency.
Why It Matters
Our Triple Verification catches agents who cheat. They are penalized with a public warning and a fine paid to charity. See penalty policy.
Addresses & Edit Address
How do addresses work?
Addresses determine your ranking in each city or neighbourhood.
You only get to rank in a city or neighbourhood that you have a rating in.
Why do I need to edit addresses?
Occasionally clients will leave you a rating with the wrong address, or with the neighbourhood missing. To correct such problems and present your track record more accurately, we give you the ability to edit the address for all your ratings.
Will addresses be displayed on the rating?
No, ratings will only display the neighbourhood and city of each rating. We do store the street address associated with each rating. This data is kept private and may be used to verify transactions.
Updating Incorrect Information
Login to Your Agent Account
Assuming you are Kreston Lance or a representative, you need to login to your account to update any information you see on this page.
Third Party?
Occasionally parties other than the agent or their representative will identify mistakes on an agent's profile. If this is the case, please contact us with the details.
When searching for a property, real estate agent makes all the difference. We recently were looking for a house on the island and selected Kreston as our agent. We expected our agent to quickly arrange viewings on a short notice, no pushing, convincing or telling us what we should do, ability to quickly put together an offer and proceed with it immediately, regardles if it's late evening or early morning. And Kreston perfectly fulfilled all our requirements!! He covers broader central island area which helped us to find our dream house outside Nanaimo. This young gentleman is extremely pleasant to deal with and we highly recommend Kreston to anyone looking for a great and reliable agent. - Alex Filkov