Pro agents have made a commitment to a higher standard of service.
Ask every client to rate their service.
Answer every text, call, and email promptly.
They've also proven they have the expertise from a wide variety of successful clients.
Plus Agents
Plus agents have paid for extra features on their account. Buying any kind of subscription does not impact the rankings in any way. Agents must prove their success at the Plus level before they get the opportunity to qualify for Pro.
Marlene was a fantastic agent and made the sale of our condo a breeze. We felt that she really knew the area (Plateau Mont-Royal) well and was well-connected to lots of potential buyers. Great service overall and we would definitely use her again. - Anthony
I used Marlene to help me rent out my condo and she did a horrible job. She convinced me to rent to three undergraduate students by telling me that their employers and previous landlords had wonderful thing to say and that she had a good feeling about them. They signed a 14-month lease. They moved in and immediately started causing problems. I received noise complaints from the neighbours. They asked to break their lease four months in. Once we agreed to a move out date and that they would pay rent up until that date, they stopped responding to emails and phone calls. They cancelled their cheques and abandoned the apartment without notifying me and left two broken bedroom doors. Marlene has terrible judgement, was not helpful through the very stressful process of dealing with my tenants and charged an exorbitant fee. - Aneka Rao
All profiles and profile information on Rate-My-Agent.com has been provided by users of the site. Rate-My-Agent.com makes no representation as to accuracy of profile information. Specifically, Rate-My-Agent.com and it's owners disclaim any liability relating to the comments, reviews, and ratings posted by users of the website. Rate-My-Agent.com is not attempting to personate any person who's name and/or other identifying information may have been posted on the website.
Correcting Duplicates
Incorrect Information?
Reviewers may sometimes enter inaccurate transaction details. Agents can make corrections.
What Can I Correct?
You can update the property type, transaction type, closing date, and property address.
Which Reviews Are Eligible For Edits?
Reviews flagged by our system as duplicates for the same transaction are eligible for self-serve edits. For other cases, please contact support.
Feature Rating
This selects which rating will show as a snippet in the city rankings, search results, and Top Ranked of 2026 list. Only one rating can be selected. Only available on Premium Memberships.
Triple Verified Reviews
What Is Triple Verified
Every review on Rate-My-Agent.com is put through a strict three-part verification process to ensure authenticity and accuracy.
Step 1 - Moderator Review
Human moderators check each review manually. If they detect red flags, they investigate further.
Step 2 - Technical Forensics
We use proprietary forensic tools to detect fake or manipulated reviews. Evidence is collected to meet legal standards for court use.
Step 3 - Community Oversight
Clients and agents can flag suspicious reviews. This adds peer-level accountability and transparency.
Why It Matters
Our Triple Verification catches agents who cheat. They are penalized with a public warning and a fine paid to charity. See penalty policy.
Addresses & Edit Address
How do addresses work?
Addresses determine your ranking in each city or neighbourhood.
You only get to rank in a city or neighbourhood that you have a rating in.
Why do I need to edit addresses?
Occasionally clients will leave you a rating with the wrong address, or with the neighbourhood missing. To correct such problems and present your track record more accurately, we give you the ability to edit the address for all your ratings.
Will addresses be displayed on the rating?
No, ratings will only display the neighbourhood and city of each rating. We do store the street address associated with each rating. This data is kept private and may be used to verify transactions.
Updating Incorrect Information
Login to Your Agent Account
Assuming you are Marlene Robillard or a representative, you need to login to your account to update any information you see on this page.
Third Party?
Occasionally parties other than the agent or their representative will identify mistakes on an agent's profile. If this is the case, please contact us with the details.
Marlene was a fantastic agent and made the sale of our condo a breeze. We felt that she really knew the area (Plateau Mont-Royal) well and was well-connected to lots of potential buyers. Great service overall and we would definitely use her again. - Anthony