Real Estate Agent's Rating Summary
|Response Rate||100 %|
|Usefulness of Website||4.67|
|Value of Service||5.00|
|Reach & Lead Generation||4.97|
|Home Prep & Staging Advice||4.96|
|Success Ratio||93 %|
|Recommend Ratio||100 %|
Zona specializes in helping her clients buy/sell and invest in the North Okanagan & Shuswap, including Vernon, Coldstream, Predator Ridge, Silver Star Ski Resort, and areas such as Enderby, Lumby, and Armstrong, Lavington & Salmon Arm etc. She has helped many of her clients settle down or sell in the same town she lives in - Vernon. Zona provides her services in multiple languages of your choice (Mandarin/Taiwanese/English); some of her services include complimentary home evaluation, investor advice, complimentary video showings done in various languages etc. With a steadfast work ethic, Zona makes the house hunting/selling process smooth and enjoyable for her clients. Zona always enjoys meeting new people and staying in touch with her clients. She is passionate about helping people wherever she can. Her goal is to apply her skills, resources and expertise to provide you with the most comprehensive real estate service and to add value to her client's life at every stage.
Zona is sincere, friendly, very professional, flexible and knowledgeable! From Look for a condos to buy, bargaining, high efficiency! In different countries, she came and work with us, thank you so much Zona！！！ - shufen lian
Reply: Thank you so much for taking the time to leave me a kind review, Sunny! It was a complicated process, but we did it! Every moment of working with you was so awesome. I can't wait to see you take possession of your new home! Thank you so much for choosing me as your Realtor and putting your trust in me every step of the way!
Miss Zona is the best realtor that I've known. She's smart and professional. She is making sure that everything works smoothly and is organized between buyer and seller. As a buyer, you can easily trust her because she always has an answer. Not only working as a good realtor but to help you find the best home for your family.❤ - Clem
Reply: Thank you so much for this wonderful review, Clem! It was truly my pleasure to be able to assist you & Joel. I’m so happy to see you & your beautiful family finding “the one”! And I can't wait to see you building your memories there in your new home! Thank you again for choosing me to be your Realtor. It means so much to me that you are happy!
This was my first time selling a home so I naturally had a lot of questions. Zona was knowledgable and detailed in her explanations of the process. She handled everything that came up from the contract, to the photos, to the listing and showings, through to closing with professionalism and confidence. This was hugely reassuring during the stressful process of a home sale. I would highly recommend Zona to anyone for their real estate transactions! - Tyler
Reply: Thank you so much for the opportunity to work with you, Tyler, and for this wonderful review! You were an amazing client to work with, and I truly enjoyed helping you sell your home! Thank you for putting your trust in me and letting me assist you every step of the way. I'm happy to know that you found the process smooth and comfortable especially being a first-time home seller. Wishing you all the best in your next chapter of life. Take care!
My Husband and I were looking to make the move from the lower mainland to the Vernon and were put in touch with Zona. Zona made time for us on short notice and took the time to show us properties, give thorough details and information on houses, neighborhoods and the buying process. Zona is kind, professional and reliable. She has a top tier work ethic and was able to get us our dream property. Overall, we are so pleased with how smooth our buying process went and we highly recommend working with Zona! - Alex G
Reply: Thank you so much for the feedback, Alex! It was truly my pleasure to have the opportunity to work with you & Tanner. Thank you for putting your trust in me and allowing me to assist you with the process. Especially connecting with everyone involved including your agent in Vancouver and your mortgage broker. It is the teamwork and trust from all of us that created the success! Welcome to the Okanagan! Can't wait to see you fall in love and build memories in this beautiful place!
I recommend zona for buying and selling houses, very nice people. A professional real estate consultant, she will work hard to find the house you want. If you need to buy or sell a house, you can contact her. - Ella
Reply: Thank you so much for the recommendation, Ella! It was truly a pleasure helping you & your lovely family find your beautiful new home. I am grateful you put your trust in me and allowed me to be part of the process!
Since choosing Zona Chang as our agent,she has been working very hard.With exellent professionalism and rich sales experience ,our property successfully sold quickly. We are satisfied with her service! We wish her good luck in the future! - XUAN WEI
Reply: Thank you so much for your review, Mr. Li! It was a true pleasure helping you and Laura with your home sale. Thank you for putting your trust in me and thank you so much for your support!
It was a pleasant journey to work with Zona , she is very nice, professional , thoughtful, patient, responsible and dedicated. She did the market analysis and house comparison for me and went through the houses that I was interested in with virtual tours when I couldnt be there , answered tons of questions patiently and quickly. I'll highly recommend Zona. She is definitely one of the best to help people get an ideal house in Vernon! - Rossy - Rossy Huang
Reply: Thank you so much, Rossy, for your fantastic feedback. It's been a great pleasure and honour to work with you, too, and I'm glad you find the process enjoyable, efficient and effective. I aim to do so!I look forward to continuing working with you and seeing you move into your perfect future home! Thank you again for choosing me to work with you and putting your trust in me.
Working with Zona is flawless. She is quick to get you all the information you need and give you her most honest straight-up opinion. She is fair to point out the good's and the bad's at the same time. Definitely recommend working with Zona if you want someone who will truly be your agent that you can trust and rely on. - David Chen
Reply: Thank you so much, David! I'm honoured to know that you find my service helpful. Every opportunity I get to provide value to you is very important, and I aim to always do my best. Thank you for choosing to work with me, and I look forward to continuing our long-term partnership keenly.
Zona was very helpful and did way more than I expected of a realtor. Very organized and knowledgeable. Zona helped us with lining up a brokerage, Home inspection company. I can't say enough about all the help she provided. - Todd Lyons
Reply: Thank you so much for your review and kind words, Todd. I wanted the best and most effortless experience for you, and I'm glad you felt taken care of and supported throughout the process. Most importantly, thank you for putting your trust and confidence in me. I am very honoured you chose to work with me. I can't wait to see you enjoy your new home!!
Zona is a very professional realtor, very efficient and client centre service! She is always responding to our requests quickly and provide lots of valuable and professional advices on our purchase. Highly recommend! - Tony
Reply: Thank you so much for your review and great feedback on my service, Tony! It was a true pleasure working with you. Looking forward to assisting you again in the future!
Zona did an excellent job again, I have used her multiple times and every time she has helped me with staging, showings and professional advice to guide me thru a successful transaction, highly recommended - Ron Wheadon
Reply: Thank you so very much, Ron. I'm so happy and honoured to serve you recently again on two of your transactions back to back! Seeing your home sold for a great price and then helping you find and purchase your next home gives me so much joy! Thank you for choosing me to be your Realtor everytime!
Excellent service, knowledgeable and friendly, it’s great working with Zona. She has helped with all aspects of both buying and selling over the last 5 years, I highly recommend using Zona - Ron Wheadon
Reply: Thank you so much for your great feedback, Ron! It is always a pleasure to assist you throughout the last five years. Thank you for putting your trust in me and allowing me to handle each process with your complete confidence in me! Looking forward to working with you on your purchase and finding you your next home!
She is the best realtor agency in Okanagan. I have a bad tenants in my condo at that time, she helps me to dealing with the tenants and selling it on time. Thank you. ❤️ - Nian Huang
Reply: Thank you so much for your review, Ms. Huang. I’m glad the resources I provided you to refer to was helpful in your dealings with your situation and we were able to process your selling process smoothly. Thank you again for choosing me to be your Realtor!
Its been a long and arduous journey for my family searching for a house. We are very grateful for the patience and kindness of Zona, with her help we were able to found a place to be called home. Zona is a smart lady.she handles things in a very professional and friendly manner. I really recommend her! - Olivia caligtan
Reply: Thank you so much for your heartfelt review, Olivia. I love seeing you and your lovely family's smiling faces every opportunity we get, and I am so happy we were able to find a place for you to settle down and enjoy. This accomplishment means a lot to me. I am always here whenever you need anything, Olivia! Take care!
She knows Vernon area very well, the information she gave me helped me to choose Vernon as my new home. Also she is a hard working person with intergrity, I trust she has my best interest in mind. - Danli P
Reply: Thank you so much for your kind words, Jessica. It's an honour to be your Realtor helping you with multiple transactions, and each time was a pleasure every step of the way. Thank you for working with me and putting your trust in me!
Zona goes beyond what is required as a realtor in searches, getting all the pertinent information and answers to all of our questions. She is so fun to be around and is a genuine and a gem to deal with - Dianne Freeman
Reply: Thank you so much for your lovely review, Dianne! It's a pleasure to work with you and Ross, and I appreciate the opportunity to help you with your purchases. I look forward to working with you and Ross again in the future!
Very nice agent, the best part is her acknowledge of Vernon realtor market. I brought 3 properties from her. I am still looking the market will buy from her again in future. - Yu pei
Reply: Thank you so much for your confidence and trust in me, Tom! It’s amazing to have the opportunity to work with awesome clients like yourself. I enjoy every deal we work on together and knowing that you are always happy with everything is my greatest reward. Looking forward to assisting you again!
Zona showed professional knowledge and provide exact service we expected. She knew clients and gave useful advice when we were weighing between different choices. we are happy with the result. - Bruce Tan
Reply: Thank you so much for the great review, Bruce! It was an absolute pleasure helping you find the property you were looking for, and I enjoyed being of help every step of the way! Thank you for choosing me as your Realtor!
It’s a pleasure working with Zona. She is very accommodating. I would recommend Zona to those who require prompt, courteous and efficient service. Her expertise and professionalism make the process as effortless as possible. Zona is the type to go above and beyond to make sure her clients needs are met. With Zona Chang , you’ll know she’s not only in your circle but surely in your corner. - Ryan
Reply: Thank you so much for the review, Ryan! It is an honour that you have chosen me to be your realtor, among other candidates. I'm thrilled that I delivered and completed the mission of selling your beautiful lake view home and achieving your expectations. Knowing you are happy with the process makes me very happy! It was an absolute pleasure working with you as well.
Zona is a fantastic realtor she worked very hard to find us a home that would work for our family . Zona was always available and went beyond to make this purchase happen . We have used many realtors over the years and have never experienced such kindness, caring and such a hard work ethic as we did with Zona. I feel we have become friends and look forward to continue a relationship with Zona. I would highly recommend Zona she is a great realtor ! - Dwight & Arlee Harvey
Reply: Thank you so very much, Arlee & Dwight, for your kind words! I loved every moment we spent together finding the home for your lovely family and I am so honoured to be your Realtor!! Thank you for choosing me as your Realtor for this meaningful transaction for your family and I love the fact that we have become friends through this process! That means so much to me! I look forward to staying in touch and seeing more of you and your wonderful family in the future!
Zona is so sweet, professional and easy to work with. We have had the pleasure of working with her for 2 homes and I guess you can say we are now loyal customers. - Que M.
Reply: Thank you so much for the great review, Que! Seeing everyone's smile at showings is always a highlight of my day. Can't wait to see you all enjoying your fantastic new home that I had the pleasure of helping with the process. Thank you for choosing me to be your Realtor!
Perfect knowledge and perfect service. Zona always provides timely response and valuable advices. Very dedicated to her work and clients and brilliant negotiation skills. I highly recommend Zona’s service! - Anthony Fan
Reply: Thank you so much for your feedback and recognition of my service, Anthony! It was a true pleasure to be involved in your project and to exceed your expectations! Thank you for putting your trust in me, and I look forward to working with you on many more future projects!
Zona is great to work with, she is very knowledgeable, quick responses, professional and positive person. She purchased our home for us and the transaction was very smooth. Highly recommended! Looking forward to working with Zona in future. - Jamal
Reply: Thank you so much for this wonderful review, Jamal! To assist you & your lovely family's purchase and relocation to this area was a pleasure and an honour for me! I'm so happy to see you finding the perfect property for everyone in your family!
Excellent services, quickest responses and done extra works to help us improve the property value to enhance the selling. Visited the property regularly to make sure everything was in order. - Liang Liu
Reply: Thank you so much for your feedback and positive review, Liang! Your recognition of my efforts and hard work is appreciated and cherished!
Zona is very professional on pricing recommendations and listing strategy! She is always be positive and encouraging. She offered lots of help generously to bring our house to a good selling condition. All her inputs were very valuable and professional to attract the market. - Ellen Chen
Reply: Thank you so much for this wonderful review, Ellen! It was such a pleasure to provide my service to you and bring you the best result possible. Thank you again for your trust and support!
Zona was great to work with. Very diligent, pleasant and supportive. I am using her on a second transaction at this time. She was just starting out on the first deal and was not too knowledgeable at that time. But she is a quick study and is already much better informed. - Ross Freeman
Reply: Thank you for this candid review, Ross! Even though you were aware that I wasn't too knowledgeable at the time, you still offered me the opportunity to work with you and put your trust in me; that is so amazing! I'm happy and honoured that I did not disappoint. You came back to me, and we are working on the second transaction together - that says a lot, and it means so much to me. Thank you & Dianne for your trust and support!
Zona worked hard on all aspects of the selling process. She sincerely connected with our neighbours and worked with the local community as well as working with my tenants to handle the showings and maintain a good relationship with everyone involved. She didn't give up when issues became difficult. She thinks perseverance and hard work combined with great communication and being a team player was the essential value She provide to us on this deal. Also, She marketed and handled my listing with great care and attention to detail provided strategies later proven to be effective in helping us get great results and outcomes on our sale. She went extra steps always if needed. We would not have this successful deal without her extra efforts. I highly strongly recommend her. - Yujing
Reply: Thank you for this wonderful review, Ms. Li! It was a very dynamic and challenging process indeed! I’m honoured to deliver the successful results and knowing everyone is happy with the positive outcome makes all the hard work worthwhile! Thank you for choosing me to be your realtor!
With a consistent, positive attitude and her tenacious work ethic, I was very fortunate to be able to work with Zona. She was extremely patient and has a perfect balance of listening but providing pertinent answers. She is resilient in dealing with objection after objection. Zona fought for me and made sure any issue I brought to her attention was resolved without having to ask. One of the most intuitive people I have ever met. A transaction like a property often has many moving pieces and opportunities for complications. As one of the major components in such a transaction, Zona is a powerful asset to have on your side. I look forward in working with her in all me real estate needs and would recommend her to anyone I cared about. Kevin - Kevin Murota
Reply: Wow, Kevin! Thank you so much for this incredible review! You are one of the best clients I've ever worked with! It was a true pleasure to work on your purchase with you, and I look forward to providing more value to you in the future!
We have an excellent experience working with Zona buying a home in Vernon. She is extremely honest, patient, and warm-hearted. She is always reachable and answers all of our questions. We appreciate her hard working and services, and would like to recommend to everyone. - Lisa
Reply: Thank you so much for this kind review, Lisa! It's always a pleasure working with you & Tom, and I couldn't be more honoured to know that you are happy with my service!
It was quiet and arduous home hunting for me and my family. Our first encounter with Zona was when she walked us through with one of her home listing. She is a very accommodating and patient lady . We jump from one listing to another and even travelledd miles .She give sound advice and always open to communication which I really appreciate. Finally we were able to found one with her help.. Zona is a very nice agent and I can say that we did not only found a house but also a sister and a friend. - Wardy
Reply: Wow Wardy! I am so honoured to receive such a touching review! Clients like you and your lovely family and the bond I get to share with clients like you make this career so rewarding and unique! I am more than grateful to be a part of this process and call you and Olivia my friends! Thank you again for your trust and your friendship!
Zona is a professional Realtor agent. She helps me a lot when I was selling and buying another condo. She works almost 24/7. She puts customer's needed in the first place. I am very happy for my purchase. - Louise
Reply: Thank you so much for this amazing review, Louise! It was such a pleasure to work with you both times!
Zona did an excellent job helping me to sell my home, advising with the staging and showings, she was always available to contact and replied promptly, offered professional advice and guided me thru the process of the sale. - Ron Wheadon
Reply: It is such an honour and pleasure to be working with you again, Ron! I am so happy that you are happy with my service and efforts! You are such a pleasure to work with!
I used to live in the Lower Mainland and planned to move to Shuswap- Okanagan area for over a year. I had other realtors before Zona. She was referred by another realtor( listing); and I kept her as my realtor since. She is soft speaking and not the pushy type. She is sharp, quickly understood what I really want; she knows the local market very well. She used WeChat app to show me the properties when I couldn't see the properties in person. It seems other realtors like to work with her. With her helps, I was able to find and buy my new property within a short time. My dog, my daughter and I love our new home. We can't be happier. Now we already moved in and she still continue helping me to settle in this new neighborhood. I highly recommend you have a chat with her. She might be just the realtor you need. - Jessica Pang
Reply: Thank you so much for this heartfelt review, Jessica. I am so glad and honoured to be a part of the process and had the pleasure to get to know you. Knowing you are happy in your new home and neighbourhood makes me very happy! I am always just a text/phone call away! All the best. :)
I am not from the Okanagan, but am very familiar with the area. I engaged Zona to sell my vacant lot that I had no plans for. Her review of the market was up to date and relevant, her suggested price reasonable based on the market. We managed to get above list, to what we agreed would be the best we could get. At all times I felt comfortable and confident in her ability to negotiate the best deal for me and would highly recommend her. Note: I never give 5s lol. - Todd
Reply: Thank you so much for the amazing review, Todd. It was such a pleasure working with you!