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Ask every client to rate their service.
Answer every text, call, and email promptly.
They've also proven they have the expertise from a wide variety of successful clients.
Plus Agents
Plus agents have paid for extra features on their account. Buying any kind of subscription does not impact the rankings in any way. Agents must prove their success at the Plus level before they get the opportunity to qualify for Pro.
Hi, it's nice to virtually meet you!
I'm Colleen Ferguson, proudly serving clients throughout Victoria and Vancouver Island.
With more than 35 years of experience in real estate, I've had the privilege of building a diverse career that has taken me across Canada and the United States. I've worked alongside some of the industry's top builders on new development projects in Washington, Nevada, Florida, Surrey, Langley, Victoria, Esquimalt, and Langford. These experiences have given me a broad perspective and deep understanding of real estate markets, construction, and client service.
In 2009, I returned to Canada during the U.S. housing market crash. That same year, I experienced one of the greatest blessings of my life—becoming a mother at the age of 44. My daughter was born on Mother's Day, fulfilling a lifelong dream and reminding me that it's never too late to pursue what matters most. It's a lesson I carry with me every day: "NEVER GIVE UP ON YOUR DREAMS"
Returning to Canadian real estate was both exciting and humbling. Although I had decades of experience, I embraced the challenge of learning Canada's contracts, regulations, and financing systems from the ground up. Throughout my career, I've successfully rebuilt my business several times, adapting to new markets and changing circumstances with determination and resilience.
After re-establishing my career in Vancouver and the Fraser Valley, my daughter and I made the move to Victoria in 2018 to be closer to family. Once again, I embraced the opportunity to reinvent myself, and today I'm grateful to call Vancouver Island home.
Real estate is more than buying and selling homes—it's about helping people through important life transitions with honesty, knowledge, and genuine care. Whether you're buying your first home, selling a family property, investing, or downsizing, I'm committed to making the experience as smooth and rewarding as possible.
I look forward to helping you achieve your real estate goals and earning your trust every step of the way.
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Correcting Duplicates
Incorrect Information?
Reviewers may sometimes enter inaccurate transaction details. Agents can make corrections.
What Can I Correct?
You can update the property type, transaction type, closing date, and property address.
Which Reviews Are Eligible For Edits?
Reviews flagged by our system as duplicates for the same transaction are eligible for self-serve edits. For other cases, please contact support.
Feature Rating
This selects which rating will show as a snippet in the city rankings, search results, and Top Ranked of 2026 list. Only one rating can be selected. Only available on Premium Memberships.
Triple Verified Reviews
What Is Triple Verified
Every review on Rate-My-Agent.com is put through a strict three-part verification process to ensure authenticity and accuracy.
Step 1 - Moderator Review
Human moderators check each review manually. If they detect red flags, they investigate further.
Step 2 - Technical Forensics
We use proprietary forensic tools to detect fake or manipulated reviews. Evidence is collected to meet legal standards for court use.
Step 3 - Community Oversight
Clients and agents can flag suspicious reviews. This adds peer-level accountability and transparency.
Why It Matters
Our Triple Verification catches agents who cheat. They are penalized with a public warning and a fine paid to charity. See penalty policy.
Addresses & Edit Address
How do addresses work?
Addresses determine your ranking in each city or neighbourhood.
You only get to rank in a city or neighbourhood that you have a rating in.
Why do I need to edit addresses?
Occasionally clients will leave you a rating with the wrong address, or with the neighbourhood missing. To correct such problems and present your track record more accurately, we give you the ability to edit the address for all your ratings.
Will addresses be displayed on the rating?
No, ratings will only display the neighbourhood and city of each rating. We do store the street address associated with each rating. This data is kept private and may be used to verify transactions.
Updating Incorrect Information
Login to Your Agent Account
Assuming you are Colleen Ferguson or a representative, you need to login to your account to update any information you see on this page.
Third Party?
Occasionally parties other than the agent or their representative will identify mistakes on an agent's profile. If this is the case, please contact us with the details.