Ruby Lau

Incorrect Information?

Reviewers may sometimes enter inaccurate transaction details. Agents can make corrections.

What Can I Correct?

You can update the property type, transaction type, closing date, and property address.

Which Reviews Are Eligible For Edits?

When different people review the same deal, our system shows their reviews as paired reviews. You can correct a review's details once yourself. If it still needs a change after that, please contact support.

This selects which rating will show as a snippet in the city rankings, search results, and Top Ranked of 2026 list. Only one rating can be selected. Only available on Premium Memberships.

What Is Triple Verified

Every review on Rate-My-Agent.com is put through a strict three-part verification process to ensure authenticity and accuracy.

Step 1 - Moderator Review

Human moderators check each review manually. If they detect red flags, they investigate further.

Step 2 - Technical Forensics

We use proprietary forensic tools to detect fake or manipulated reviews. Evidence is collected to meet legal standards for court use.

Step 3 - Community Oversight

Clients and agents can flag suspicious reviews. This adds peer-level accountability and transparency.

Why It Matters

Our Triple Verification catches agents who cheat. They are penalized with a public warning and a fine paid to charity. See penalty policy.

How do addresses work?

Addresses determine your ranking in each city or neighbourhood.

You only get to rank in a city or neighbourhood that you have a rating in.

Why do I need to edit addresses?

Occasionally clients will leave you a rating with the wrong address, or with the neighbourhood missing. You can correct a review's address once. After that, email support.

Will addresses be displayed on the rating?

No, ratings will only display the neighbourhood and city of each rating. We do store the street address associated with each rating. This data is kept private and may be used to verify transactions.

Claim Your Agent Account

If you are are Ruby Lau or a representative and you don't yet have login credentials, you need to claim your account.

Third Party?

Occasionally parties other than the agent or their representative will identify mistakes on an agent's profile. If this is the case, please contact us with the details.