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Key Stats
Hired on Rate-My-Agent.com 6 times
43 reviews in 4 cities and 11 neighbourhoods.
20th in Kelowna, BC - 32 Reviews
9th in West Kelowna, BC - 9 Reviews
9th in Winfield, BC - 1 Reviews
9th in Summerland, BC - 1 Reviews
Rating Summary
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Professionalism Rating |
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Value of Service |
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Home Prep & Staging Advice |
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Success Ratio | 100 % |
Recommend Ratio | 100 % |
Response Rate | 26 % |
In Russell's Own Words:
Contact
highly recommended.. russell and lee helped me through the stresses of buying a home.. I would recommend russell to anyone looking for a place to buy in the kelowna or west kelowna area.. thank you again.. - dallas cannon
Russ and his team have been so good over the years I know use them exclusively to sell all my projects. What first started off helping me find a condo has turned into dozens of sales. There’s no one better out there - BRAD VAN DE WALLE
Highly recommend Russell as a realtor, he was very knowledgable and professional! He helped me to get the best possible price for my home, walked me through the process and was always available to answer my questions. I would highly recommend him to friends and family. - Alexa Carels
Russell was great to work with. Besides his knowledge, Russell was very nice and friendly. We appreciated that he gave his honest professional and personal opinions and wasn’t pushy. Highly recommend! - Ashley
Russ is extremely easy to work with, a super fast response time with great communication. A very personable guy who we really enjoyed working with to find our home. Thank you Russ! - Micayla Kerckhove-Filliol
Russel was the best agent that I have come across. He works very hard. He researched and found answers to my many questions. Despite his reluctance to go after my preferred property which was a court-ordered sale, he persevered and we were successful. Brilliant! - Carol-Lee Eckhardt
Russell was patient & professional as we spent several months finding the right home. He listened to our requirements & while he provided information when asked he never tried to impose anything on us. - L. Ritchie
Russell Was attentive to what i was looking for and responded quickly to showing requests. He was helpful in his understanding of the market options available to me. We viewed and researched several properties. After a dozen viewings I was able to make an offer that was accepted. I am satisfied with with dealings with Russ. - David russell
Although the transaction is not completed as it's a court-ordered sale, Russel has gone over the top to meet my needs. He quickly assessed what was available according to my requirements and arranged viewings. After the first day when what I wanted was clear, he quickly found other off-listings in the building as alternatives. He has researched and answered all my considerable questions. I have a background in architecture and facility management. I highly recommend Russel as a real estate agent. He's enthusiastic but realistic and very hard-working. - Carol-Lee Eckhardt
Russell kept us informed of how the market was doing and how other listing compared to ours. He listened to our input and never pressured us to reduce our asking price. - Cyndi Bisiker
If you want a real estate agent who will work tirelessly on your behalf, deliver exceptional results, and treat you like family, then Russell Mortlock is the one for you. I wholeheartedly recommend his services to anyone in need of a top-notch agent. - Cal Chepil
Working with Russell Mortlock was an absolute pleasure. His dedication and hard work were evident throughout the entire process. He truly goes above and beyond to get exceptional results for his clients. - Cal Chepil
Russell was a dream to work with. Very honest about all properties good and bad, and knowledgeable of the market in the area. Made a stressful process a lot smoother. Was great working with him and definitely would again in the future. - Aubrey Prowse
Russ was great to work with! He helped us buy our first home. He did the research and came to every conversation with honesty about every property, the good the bad and the ugly. Brought up things we never even thought of. Always let us know his true opinion. Buying a house is stressful and he was a calming presence. Would 100% recommend. - Alexis ward
Russell was a 15 out of 10! He goes above and beyond for his clients. He was super friendly and instantly made us feel comfortable. He was always available and extremely accommodating. Very knowledgeable and professional throughout the entire process. We were impressed with the amount of data he had on the current market and found his expertise in negotiations invaluable. We highly recommend Russell you out family and friends - Shauna Pedersen
Russ was easy to work with and helped us understand the provincial differences with home purchases. He was patient and was able to get us into a different showing despite us almost settling on a different home. - Sharice Furgason
Working with Russell felt more like a team than me buying the property. His dedication and passion for this sale made it a very enjoyable and stress free process. 100% will work with him again. - Blake Jacques
Russell was a great agent, was so helpful and responsive to any calls or emails. Would highly recommend him to anyone buying or selling their home. It was nice to have someone in my corned who knew how to navigate any issues and overcome them to make the move. - Ilona stoffer
It was a pleasure to work with a professional. Russ was available to answer all questions in a very short time. He was "hands on" during photo taking. The suggested listing price was exactly bang on. He and Lee make a great team. - Kaye Chisholm
Highly recommend Russell. He worked hard finding us the perfect condo for investment/family needs. Terrible work ethic and hustle. He was always available, answered questions quickly and has been excellent to deal with. - Nicole Nadeau
Russ was a very helpful realtor guiding me through my purchase. He was always available for any questions I had and went above & beyond in helping me really assess my purchase to see if it was right for me. Highly recommended! - Brandon
We are out of towners and Russell made us feel welcome and a priority, he was patient and showed us the various neighborhoods and educated us on the pros and cons. We looked at quite a few houses and Russ even did a couple of virtual tours when we couldn't make it up in a timely manner. Russ obviously cares about his clients and it was all about finding the right house for us. He offered insights and opinions but they were not imposing. While we think we have now found our last home I would absolutely seek Russ out if we buy again and would recommend him to family and friends. - Kevin Unrau
Russ was an extremely personable agent. We were from out of town and Russ did an amazing job organizing showings of different homes and areas to give us a better understanding of the area. Russ was responsive to all our needs and at our request would arrange last minute viewings of homes for us and spend all day showing us around. - Krista Jarrett
Thanks for taking on a challenging sale (occupied by tenants) in the midst of a difficult time in our life. You were respectful and professional and informative while still honouring what was important to me. You really simplified everything about selling our home and I felt like you took care of every detail in a super timely fashion. It was surprisingly a no stress process which I was not expecting. Appreciate you Russell :) - Amanda Rodriguez
I would highly recommend Russell Mortlock to anyone who is looking to buy or sell their home. He assisted my fiance and I to purchase our first home with showing us multiple listings and was very patient with us making the final decision on the house we decided on. A highly professional, organized and punctual individual. He delivered everything on time and made the entire process not only enjoyable, but memorable. Our time in our new home was cut short as my fiance passed away from cancer only three months after we moved in. I reached out to Russell to help with the sale of my home and he was very respectful around this sensitive issue. Russell is a caring and compassionate individual. If you are looking for a REAL genuine person, Russell Mortlock is the man you want to assist you with the sale or purchase of your house. - Jason
Russ went above and beyond to ensure we got exactly what we were looking for in our first time home. Even during the crazy house market prices of covid, he helped us stay within our budget while also making sure the house was everything we wanted. We would highly recommend using Russ as an agents when buying or selling your next home. - Alex Marshall
My husband and I had a great experience with Russ. He was professional and was quick with replies and getting us in to see a home. He knew what he was talking about and walked us through documents we didn’t understand when purchasing! Highly recommend Russ! - Veronika We worked with Russ to buy our first investment property. He was very knowledgable and was able to answer all of our questions and since its our first rental we had a lot of questions! The whole transaction was smooth and stress free. - Braden - Veronika & Braden Koop
Russel was an amazing person to work with, I felt as if my needs were his top priority. Working with him was very easy and felt stress free, he made buying in this current economy simple. I found Russel has a true passion in helping his clients get what they want. In the future I would love to work with him again. - Dawson Anderson
t was an absolute pleasure working with Russell and Lee while buying our 2nd home :) Russell ensured to prepare us with what to expect and did his thorough paperwork protecting our interests. Our purchase contract was thoroughly made and execution on timelines couldn’t have been better. We were able to remove conditions, provide deposit well before the deadlines. Russell and Lee also provided us insights on the recent home sales in the area which saved us so much time and didn’t lead us into going for bidding war! We had been working with another Realtor for over a month and kept losing bidding wars due to several reasons! To cut the long story short, if you want a good deal and save time, look no further and just contact Russell. You’ll be in safe hands. Thank you Russell and Lee. Hope to meet you guys at our new home soon! - Anuj Parke
After moving from Alberta, Russel was a pleasure to work with to find me the best option available for myself. Very dedicated to his work and clients and made the process very easy on myself. - Tyler collins
Russell was eager to work for us and I appreciated that he answered my messages ASAP. But what I really noticed is once the transaction was completed and we moved in he asked if there’s anything he can help with like taking our boxes to recycling. So he was engaged right from the beginning. - Jackie Venter
Russell’s expertise as a realtor landed us not just a house but a home. His commitment to find us the right fit was commendable and highly appreciated. As a matter of fact, we trust him in future real estate investments we will do as we move on building our assess. - Neil Staerkle
Russ is a true professional. He really focuses on the needs of his clients, which he asked me to articulate and then found us the right property. Russ has the discipline and focus of an athlete and worked tirelessly until he found us what we were looking for. Russ also has excellent values and it is very easy to trust Russ. Russ has earned my respect and admiration, and I will definitely use him again in the future. All in all, an excellent Real Estate agent and a quality human being. - Stephen John Maingot
Russel and his team helped sell our home in Kelowna. Not only did they sell our home in 2 weeks but he also sold it for top market value. Him and his team had excellent communications, very professional, and genuinely cared for us as clients. They made the whole process super easy and pain free for us. I would highly recommend Russel and his team for any one in the Kelowna area looking to buy or sell. Once again thank you Russel for everything! - Dewald Venter
Russ was patient and understanding of our housing needs. Definetly use him again. He was able to find us a home in this crazy market. Thanks you Russ and Nate. - Paola Turner
As a family of four moving to Kelowna during the covid pandemic, the thought of buying a house without a traditional in-person walk through was worrisome to the say the least. That’s where Russell and Nate took over. The service they provided throughout the process was phenomenal. From exploring a variety of areas, to a variety of housing styles, their knowledge and willingness to look for the small things that stood out to our needs and preferences was so appreciated. Since moving into the house, they have continued to be an important resource to a new family in Kelowna. Thanks so much guys for everything you have done. You have made a stressful time so much easier and with a few good laughs along the way. - Paul Bennett
Russell offered amazing support to my husband and I. We are first time home buyers, and new to the Kelowna Area. We did not know neighbourhoods, and were unfamiliar with Kelowna in general. Russell was patient, and supportive, and always welcomed all the questions I would ask. If he didn't know the answer, he said so, and would try to find the answer for me. He made himself available by text, so when anything would come up, we always had good communication. Russell and Nate were amazing agents, and worked so hard on our behalf to help us every step of the way. - Shannon and Jason
Russel has been absolutely wonderful to work with. He is understanding and has listened to my needs through the entire process. I feel like I can talk to Russel about things that matter to me when looking to make such a huge decision like moving across the country. He is fast, and on the ball. I found a property I liked an within one day we had found it, had a Facetime tour of the property, and put in an offer. With the market being what it is in Kelowna, agents like Russel are what people need. He has also provided me with advice regarding the Kelowna area, which being from a different province, I know nothing about. I trust Russel and will definitely like to keep him as my agent for future sales and purchasing in the Kelowna area! I am very happy that I found such a wonderful person to work with, or rather he found me! - Meghan Grossman
Russell is terrific to work with! His professionalism, knowledge, honesty, integrity and complex work ethics are very much appreciated and respected. He is detail-oriented, honest and accessible. We are from Vancouver, buying from far is always challenging. However, Russell and his brother Nathan went beyond and took care of us like their family member. We definitely would recommend Russell to everyone and will keep our relationship for our following plans. - Pedram
Russel is professional and diligent. Other realtors put me on auto emails, Russ actively searched for listings. Going as far as running analysis before showing me the deals. He takes immediate action, leading to us getting an accepted offer the same day as list. I have nothing but good things to say about working with him. He is my go to Okanagan realtor from here on out. - Taylin Simmonds
Great service. Friendly. Above and beyond all around. Managed to get multiple offers. Previous agent didn’t have much success. The quality of our new listing was far above it. That’s what worked. - Ravi Bohgan
Russell helped us learn about different neighbourhoods throughout the Okanagan Valley and arranged tours for many properties, accomodating our difficult schedule constraints. He provided just the right amount of pleasant and professional support at each step, was patient as we thought through our priorities, and helped us find a home that was exactly the right fit. - Jennifer Hadlock