Pro agents have made a commitment to a higher standard of service.
Ask every client to rate their service.
Answer every text, call, and email promptly.
They've also proven they have the expertise from a wide variety of successful clients.
Plus Agents
Plus agents have paid for extra features on their account. Buying any kind of subscription does not impact the rankings in any way. Agents must prove their success at the Plus level before they get the opportunity to qualify for Pro.
As first time homebuyers, we wanted a realtor who was both knowledgeable and personable. Stephen delivered on both counts. He took the time to get to know us and really understand what we wanted. Thanks to his previous experience as a realtor and in home remediation, Stephen has relevant insight into what adds value to a home and what to watch out for. Not only did he support us in finding a home, he coached us in many aspects of home ownership. The home we ended up buying was a listing that Stephen recommended – and it is a perfect fit for us. We are so glad Stephen was our realtor. - Michael Unger
Home Purchase in Central Nanaimo, Nanaimo | Jul 2026
Stephen was an amazing real estate agent all around, as a first time buyer i genuinely felt like he cared about my future home and always without a doubt felt like he was putting my best interest at the top of his priority list above all else, i cant say enough good things about him! - Ryan DeClark
Stephen Schaff is a superb realtor and a very nice person. He is patient. He is very knowledgeable and worked hard to find the unique home for me. I feel that Stephen has become a family friend. - Blue
All profiles and profile information on Rate-My-Agent.com has been provided by users of the site. Rate-My-Agent.com makes no representation as to accuracy of profile information. Specifically, Rate-My-Agent.com and it's owners disclaim any liability relating to the comments, reviews, and ratings posted by users of the website. Rate-My-Agent.com is not attempting to personate any person who's name and/or other identifying information may have been posted on the website.
Correcting Duplicates
Incorrect Information?
Reviewers may sometimes enter inaccurate transaction details. Agents can make corrections.
What Can I Correct?
You can update the property type, transaction type, closing date, and property address.
Which Reviews Are Eligible For Edits?
Reviews flagged by our system as duplicates for the same transaction are eligible for self-serve edits. For other cases, please contact support.
Feature Rating
This selects which rating will show as a snippet in the city rankings, search results, and Top Ranked of 2026 list. Only one rating can be selected. Only available on Premium Memberships.
Triple Verified Reviews
What Is Triple Verified
Every review on Rate-My-Agent.com is put through a strict three-part verification process to ensure authenticity and accuracy.
Step 1 - Moderator Review
Human moderators check each review manually. If they detect red flags, they investigate further.
Step 2 - Technical Forensics
We use proprietary forensic tools to detect fake or manipulated reviews. Evidence is collected to meet legal standards for court use.
Step 3 - Community Oversight
Clients and agents can flag suspicious reviews. This adds peer-level accountability and transparency.
Why It Matters
Our Triple Verification catches agents who cheat. They are penalized with a public warning and a fine paid to charity. See penalty policy.
Addresses & Edit Address
How do addresses work?
Addresses determine your ranking in each city or neighbourhood.
You only get to rank in a city or neighbourhood that you have a rating in.
Why do I need to edit addresses?
Occasionally clients will leave you a rating with the wrong address, or with the neighbourhood missing. To correct such problems and present your track record more accurately, we give you the ability to edit the address for all your ratings.
Will addresses be displayed on the rating?
No, ratings will only display the neighbourhood and city of each rating. We do store the street address associated with each rating. This data is kept private and may be used to verify transactions.
Updating Incorrect Information
Login to Your Agent Account
Assuming you are Stephen Schaff or a representative, you need to login to your account to update any information you see on this page.
Third Party?
Occasionally parties other than the agent or their representative will identify mistakes on an agent's profile. If this is the case, please contact us with the details.
As first time homebuyers, we wanted a realtor who was both knowledgeable and personable. Stephen delivered on both counts. He took the time to get to know us and really understand what we wanted. Thanks to his previous experience as a realtor and in home remediation, Stephen has relevant insight into what adds value to a home and what to watch out for. Not only did he support us in finding a home, he coached us in many aspects of home ownership. The home we ended up buying was a listing that Stephen recommended – and it is a perfect fit for us. We are so glad Stephen was our realtor. - Michael Unger