Elena Russell, St Albert, Mortgage Broker

Elena Russell

Plus Mortgage Broker
0 Clients
Hired on Rate-My-Agent.com

100% Response Rate

Accepting New Clients

Key Stats

Hired on Rate-My-Agent.com 10 times

38 reviews in 9 cities and 23 neighbourhoods.

3rd in Edmonton, AB - 26 Reviews

5th in Spruce Grove, AB - 3 Reviews

1st in Sherwood Park, AB - 1 Reviews

10th in Calgary, AB - 2 Reviews

1st in Strathcona County, AB - 2 Reviews

2nd in Airdrie, AB - 1 Reviews

3rd in St Albert, AB - 1 Reviews

4th in Fort Saskatchewan, AB - 1 Reviews

1st in Edmonton, 04 - 1 Reviews

More

Track Record

#4 in Canada - 2024

1 Year on Rate-My-Agent.com

Rating Summary

Overall Rating
4.98
Knowledgeability Rating
4.97
Professionalism Rating
5.00
Responsiveness Rating
5.00
Usefulness of Website
4.95
Value of Service
4.97
Mortgage Guidance Rating
5.00
Success Ratio 97 %
Recommend Ratio 100 %
Response Rate 100 %

In Elena's Own Words:

Hello! My name is Elena Russell, and I am honored to assist my clients and industry partners in navigating the complexities of credit lending and financial planning. With many years of experience in the field, I have developed a deep understanding of the financial landscape, enabling me to provide my clients with the highest level of service and expertise. I take great pride in my ability to communicate effectively with each and every client, ensuring they receive thorough and unbiased advice tailored to their unique circumstances. My team collaborates with multiple lenders, allowing us to offer a broad range of services in various languages. This multilingual capability creates a comfortable and inclusive experience, particularly for newcomers to Canada. One of my passions is educating clients about their financial options. Whether it’s rebuilding credit, saving for a down payment, restructuring credit history, or purchasing commercial property, I am dedicated to guiding my clients through the process. I work closely with my colleagues in areas like CHMC MLI Select and commercial financing to ensure that we address all aspects of your financial needs. Thank you in advance for considering my services. I look forward to the opportunity to work with you on your next project and help you achieve your financial goals!

Contact

Phone Check
Cell Check
Address 12 Hebert St


5.00

Elena was so helpful in the entire process of purchasing my first home. She is very knowledgeable and I always felt that she had my best interests in mind. She was very easy to get into contact with and was always available for a phone call when I had any questions or concerns. I highly recommend Elena to anyone looking to shop for mortgages. She’s also incredibly kind and very easy to talk to. - Kennedy

Reply:    Thank you very much Kennedy for your kind words. It was so wonderful to assist you with your first house purchase. Look forward to staying in touch and thank you again for introducing me to your family. ❤️🎉🙏

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House / Single-Family
Edmonton
Apr 2025
April 2025
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5.00

.really awesome meeting her i would contact her again for her services. Everything went so smoothly and she really took good care of me,especially i am new in the house purchase - Khouan

Reply:    Congratulation Khouan , I’m so glad you had a good experience. It’s my honour and privilege to help - so happy about your new place. 🎉🏡 sincerely, Elena.

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Successful
YES
House / Single-Family
Clarkdale Meadows, Sherwood Park
May 2025
April 2025
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5.00

Elena Russel has guided and helped us to prepare our mortgage application and has been always there to answer any questions we have about mortgage. She is so patient and always ready to explain whatever the client may not understand in the mortgage process. She is a client oriented and professional mortgage broker who seem to be more experienced and loving his job and caring for his clients. - EVELYNE MUKESHIMANA

Reply:    Thank you Evelyne! I’m so happy you had a great home financing experience with me and I am honoured to assist you with any questions you may have ! Please stay in touch and congraduation again ! 🎉

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House / Single-Family
Granville, Edmonton
Mar 2025
April 2025
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5.00

Elena kept the process sweet and simple. Her guidance allowed me to maintain a busy work life and become a home owner at the same time. I could not be more grateful for the experience and her expertise. - Connor

Reply:    Thank you very much Connor for your kind words ! It was my pleasure and honour to help you with the home ownership and so glad to see you and your son in your new home ❤️🎉 Please stay in touch !

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House / Single-Family
Lorelei, Edmonton
Apr 2025
April 2025
Print Reply Report
5.00

Elena is a true professional. She is very knowledgeable, attentive to detail and is always in touch. Elena is ready to answer any questions and offer optimal solutions. We highly recommend her. Thank you again to Elena for her help. - Olga Popova

Reply:    Thank you so much SERGEI and OLGA for your kind words. I’m happy to assist you and look forward to doing more business together. 🙏🏻🎉

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House / Single-Family
Spruce Grove
Mar 2025
March 2025
Print Reply Report
5.00

Elena Russel is the best Mortgage Broker to work with. She helped and guided me from day one we connected to the possession day of my property. She is always available and ready provide right and accurate answers. She is a professional Mortgage broker but above all, she is an incredible coach to those new in the mortgage process. - Fiacre

Reply:    Dear Fia and Evelyne! Thank you so much for your kind words and support! I am incredibly grateful to have been a part of your home purchasing journey. It was a pleasure to share my knowledge and expertise with you. Congratulations on your beautiful new home! I look forward to seeing you and celebrating soon. 🎉 Best wishes, Elena

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YES
House / Single-Family
Granville, Edmonton
Mar 2025
March 2025
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5.00

I am 80 years old and would not have been able to get this transaction done without Elena's help. She did everything she could to get me the best deal. I would recommend her to anyone who would need her kind of help. - Bonita Bobier

Reply:    I’m so grateful for your kind words Bonita and happy that I was able to assist you and now you can enjoy retirement on your new terms. Look forward to see you and Carrie for lunch very soon. 🙏🏻

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YES
House / Single-Family
Suder Greens, Edmonton
Mar 2025
March 2025
Print Reply Report
4.83

Elena is an exceptional professional! She is very knowledgeable about the real estate / mortgage / investment/ commercial lending business in Alberta. She is prompt to respond to any questions and provides excellent advice & examples to help her clients choose the best customized solution. I don’t know anyone else who works as hard for a client as she does. - Patricia Borger

Reply:    Thank you so much, Patricia for your kind words. 🙏I really appreciate your feedback and look forward to many more Successful interactions together. Thank you for your support through the years. 🎉 sincerely, Elena.

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House / Single-Family
Hillcrest, Airdrie
Jan 2025
February 2025
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5.00

She was a pleasure to work with and was even supporting us on the day we received our keys. Getting a mortgage can be stressful but she walked us through the process and made us feel comfortable. - Thomas Glaesing

Reply:    Thank you Cori and Thomas , it is my pleasure and honour to be helping your family ! Wishing you all the best and please stay in touch 🎉🙏🏻

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Condo / Apartment
Ramsay Heights, Edmonton
Feb 2025
February 2025
Print Reply Report
5.00

We hired Elena’s services after a recommendation from our family friend. She helped us secure pre-approved mortgage and while we closed the bank rates dropped; she renegotiated with bank and saved us a lot of money. - Varundeep Sharma

Reply:    Thank you very much for your kind words Varun! Happy to help. Look forward to many more interactions in the future. Hope you and your family are enjoying your property. 🎉

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YES
Condo / Apartment
Sweet Grass, Edmonton
Oct 2024
February 2025
Print Reply Report
5.00

Elena made the process simple. She explained everything clearly and made our minds at ease. She anticipated our needs and questions and made a stressful time easy. She was always available and very proactive on our behalf. - Jody Myrray

Reply:    Thank you very much, Jody! I’m happy I was able to help you through challenging process of mortgage renewal and obtain very favourable renewal rates and terms for you and your family. Thank you for your trust and your business ! 🙏🏻🎉💝

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House / Single-Family
Lorelei, Edmonton
Jan 2025
January 2025
Print Reply Report
5.00

Elena is a very friendly, knowledgeable, and professional person. Working with her is a pleasure as she always is available and willing to assist her clients in a timely fashion. I am looking forward to work with Elena again, and will definitely refer her to others. - Anna Trojanowicz

Reply:    Thank you, Anna the pleasure is all mine. 🙏🏻❤️ I love working with you as my industry partner. I cannot wait to work on another project together!

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House / Single-Family
Westwood, Edmonton
Sep 2024
January 2025
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5.00

Elena was fantastic. Upfront and very knowledgeable. Kept us informed of the options and recommendations right from thw start. She was very proactive and always had the lines of communication open. Highly recommend her. - Gordon Murray

Reply:    Thank you very much Gordon and Jody. It was my great pleasure helping you with your mortgage refinance. Thank you for a great feedback and I am always happy to assist in the future your friends, family, or colleagues ❤️🙏🏻

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House / Single-Family
Lorelei, Edmonton
Jan 2025
January 2025
Print Reply Report
5.00

Me and my family we are grateful for knowing Elena. We had a nice experience, she is knowledgeable, professional and kind. She provided very fast service to get our dream house in such a short time. We recommend Elena for her excellent service ! - Adriana Loghin

Reply:    Thank you very much Adriana and Florin and family so happy to help you get your house of your dreams .💝

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YES
House / Single-Family
Kiniski Gardens, Edmonton
Dec 2024
December 2024
Print Reply Report
5.00

I had a wonderful experience working with Elena Russell. She is knowledgeable and attentive, and made me feel comfortable and more educated. I am grateful for all her work ! - Ruslan

Reply:    Thank you so much for your kind words Ruslan! I’m glad I was able to make process of home buying experience comfortable and educational for you. happy to see your family is enjoying your new home!!🎉🙏🏻

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House / Single-Family
Secord, Edmonton
Mar 2024
December 2024
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5.00

I am so grateful that I have found Elena. She is professional, kind and provides expert help at every step. Now, I am happily living in my dream house. I highly recommend Elena Russell to anyone! - Arina Creciun

Reply:    Thank you so much, Arina. I’m grateful for your kind words and your business, so happy to assist you with making a purchase of your home dream come true ! ❤️🎉

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House / Single-Family
Secord, Edmonton
Mar 2024
December 2024
Print Reply Report
4.83

I would highly recommend her because she is a professional in what she does. She is very reliable and is commited to her job, if we have questions or suggestions she always takes it to mind. - Deborah

Reply:    Thank you very much Deborah and Enrico !! it was my pleasure working with you and make you dream of home ownership come true. I’m grateful for your comments and suggestions. Look forward to many more celebrations together. 🎉💝

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Townhouse
Edmonton
Nov 2024
November 2024
Print Reply Report
5.00

Elena was amazing. Her response times to any questions I had were very fast and well answered. I never had to wait more than 30 minutes for a text/email/call back. She is very knowledgeable and was an amazing guide to helping my wife and I purchase our first home. Would definitely recommend Elena. - Kurtis Van Steenbergen

Reply:    Thank you for fantastic review Kurtis. I’m glad I was able to answer all your questions in a timely fashion. I’m glad you enjoying your new home and congratulations on the purchase of your first property. Look forward to many more interactions in the future 🎉🙏🏻

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House / Single-Family
Fort Saskatchewan
Oct 2024
November 2024
Print Reply Report
5.00

Elena is truly a top grade professional and a great person. Her organizational skills are unmatched as she got us approved the same day we applied to our lender. This coordination really impressed our realtor as well and her preparation allowed for fast execution. I have already recommended her to numerous colleagues and will keep doing so. Thanks Elena! - Scott Allen

Reply:    Dear Scott, Thank you so much for your wonderful review! I truly appreciate your kind words and am thrilled to have been a part of your journey to homeownership. It was a pleasure working with you and getting to know you and your lovely family. I’m excited for all the memories you will create in your new home, and I look forward to assisting you in the future. If you ever have any questions or need support, don’t hesitate to reach out. Best wishes, Elena Reply:    Thank you so much Scott for your amazing review and it is my privilege to assist you with the homeownership 🙏🏻❤️

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YES
House / Single-Family
Terwillegar Towne, Edmonton
Sep 2024
October 2024
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5.00

she was amazing to deal with she got shit done. I was in a different category in class. I own my own own business lots of struggles and difficulties, but she got it done. She was determined and found the right solution for me. I would highly recommend her & have already - Jeff Peddle

Reply:    thank you so much Jeff , i really appreciate your kind words and always happy to help !! ELena :)

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House / Single-Family
Calgary
Oct 2024
October 2024
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5.00

what an amazing person to deal with she gets shit done. she is a professional and my situation was different from other peoples, and she handled it and took care of everything. I did not worry about nothing. I would highly recommend her and have not recommended her to other people who are looking to get a mortgage. - Jeff Peddle

Reply:    Than you Jeff, I am glad I was able to help with your complex mortgage needs and provide the exceptional service to meet your financing needs! Look forward to doing more business together :) Sincerely, Elena Reply:    Thank you so much, Jeff for your kind words. I really appreciate your input. I’m glad you’re able to refer me to your other friends and family and my service was exceptional to your standards :) look forward to many more successful interactions together!

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House / Single-Family
Calgary
Oct 2024
October 2024
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5.00

Elena came to me by recommendation, and she did not disappoint. She was quick to respond, communicated clearly and was instrumental in getting our new mortgage at a great rate. Will definitely use her services in the future. - Joseph Goltz

Reply:    Thank you Joe for your support and kind words. I am glad I was able to provide you with an exceptional service, great terms and a fantastic mortgage rate. I look forward to staying in touch for any future financial needs. Most sincerely, Elena

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House / Single-Family
Sherwood Park, Strathcona County
Oct 2024
October 2024
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5.00

Could not recommend Elena more ! She is so knowledgeable and is always there to help or answer any questions we had. We will be doing business only with Elena in the future! - Nailia Ibraimova

Reply:    Thank you, Nailia and Family, for your generous review! It has truly been my pleasure and honor to assist you with your mortgage needs. I look forward to many more successful interactions in the future. Enjoy your beautiful home! 💕🙏🏻 Sincerely, Elena

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House / Single-Family
Glenridding Area, Edmonton
Aug 2024
September 2024
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5.00

We were happy to get help from Elena. She did great job. A lot of thanks. I hope to see her in our next property, and we will recommend her to our friends too. - Zurab Liani

Reply:    Thank you so much Zurab and Aliona !! It was my pleasure helping your family and look forward to assisting you with your new house 🏡 !! Grateful for the referrals of friends and family 💕sincerely , Elena

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Townhouse
Rural West, Edmonton
Apr 2024
September 2024
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5.00

Elena is very resourceful, knowledgeable about eligible programs and has excellent communication, keeping her clients in the loop during the process- and after. Will recommend to any family, friends or colleagues, looking for financing solutions. - Chris Barnard

Reply:    Thank you very much Chris for your kind words! It is my pleasure and privilege to be working with you and your customers. Look forward to many more successful interactions and grateful for your partnership! Sincerely, Elena

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House / Single-Family
St Albert
Dec 2023
September 2024
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5.00

I had the pleasure of working with Elena Russell as she helped my mother-in-law navigate the complexities of a reverse mortgage. Elena was absolutely amazing throughout the entire process. She was not only incredibly knowledgeable but also took the time to walk my mother-in-law through every step with patience and care, making sure she fully understood everything. Her network of connections with other businesses was impressive, and she made sure all aspects of the transaction were seamless. On top of that, Elena's warm and friendly personality made the entire experience much more comfortable. I highly recommend Elena for any mortgage needs—she truly goes above and beyond! - Carrie Doucette

Reply:    Dear Carrie snd Family ! Thank you so much for your wonderful review! I am truly grateful for the opportunity to assist your family with their retirement on their own terms while continuing to enjoy their beautiful home. It is a true honour to partner with you, and I look forward to many more successful events together. Sincerely, Elena

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YES
House / Single-Family
Suder Greens, Edmonton
Aug 2023
September 2024
Print Reply Report
5.00

Elena is very approachable and professional all the time. She is the most details focused mortgage broker I know, and keeps all my clients happy! It is easy to be a realtor, when you have a mortgage specialist like her! - Natalia Bandola

Reply:    Thank you very much Natalia for your kind words and it is my honour and privilege to be assisting your clients and I value our partnership !! Sincerely , Elena

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House / Single-Family
Elmwood, Edmonton
Aug 2024
September 2024
Print Reply Report
5.00

I am a REALTOR®️ and I recommended Elena to my client! My clients is beyond satisfied with Elena’s knowledge, professionalism and commitment to the work. I’ve known Elena for a while and I’m very impressed with how Elena handles clients and with her knowledge. She goes above and beyond. I am so happy to work together as I know that clients I send to you will be taken care of - Nataliia Filimonova

Reply:    Thank you so much Nataliia for your kind words and I’m glad you’re able to find value in my service and appreciate your partnership. Thank you again for all your hard work on our mutual files your fantastic partner! Most sincerely, Elena

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Successful
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Condo / Apartment
Terwillegar South, Edmonton
Jul 2024
July 2024
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5.00

Elana has been an absolute pleasure to deal with, very knowledgeable and is able answers all questions with ease. I would highly recommend her and look forward to working with her again in the future. 10/10 experience. - Brandon Peddle

Reply:    Thank you so much Brandon ! It was my pleasure and honour helping you through the home ownership process and wishing you and your family all the happiness and health !! Thank you for your Business

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House / Single-Family
Edmonton
Jun 2024
June 2024
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5.00

Elena provided outstanding service in facilitating our mortgage! Her professionalism, expertise, and genuine care made the entire process seamless. Always available to answer our questions, she secured the best terms for us and ensured a smooth closing. I highly recommend Elena! - Luz

Reply:    Thank you very much Luz for your trust and your business, Look forward to many more successful interactions and growing your family real estate portfolio !! Sincerely Elena

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House / Single-Family
Edmonton
Apr 2024
June 2024
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5.00

We are beyond thrilled with the exceptional service Elena provided in facilitating our mortgage! From the very beginning, Elena demonstrated remarkable professionalism, deep expertise, and genuine care for our family’s needs. She navigated us through the complexities of the mortgage process with ease, ensuring we understood each step and felt confident in our decisions. Elena’s communication skills are outstanding; she was always available to answer our questions, provide updates, and offer reassurance. Her dedication to securing the best possible terms for us was evident, and she went above and beyond to make sure everything was in place for a smooth and successful closing. We were so impressed with Elena's service that we have referred her to several friends, family members, and clients. Each of them has shared similar praise, noting Elena’s exceptional ability to deliver personalized, efficient, and highly effective mortgage solutions. Thanks to Elena, we couldn't be happier. - Hiam

Reply:    Thank you very much, for your kindness and your amazing review! I am humbled to be able to assist you and your family with your financial and real estate needs. I am very happy and excited to grow our business and partnership in many years to come! Most sincerely, Elena

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House / Single-Family
Edmonton
May 2024
June 2024
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4.83

From start to end she made the process of purchasing a property very easy .Awesome service in all aspects I would recommend to anyone looking to purchase a property. - Kevin

Reply:    Thank you very much Kevin for your kind words and candid response, I am honoured to assist you with your dream of home ownership! Congratulations and thank you. Elena

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Townhouse
Terwillegar Towne, Edmonton
May 2024
June 2024
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5.00

10/10 recommend Elena to all of my clients. Super helpful and goes far beyond her call of duty. She Is always available for her clients questions and lead them through the whole process. Looking forward to working with you. - Jass singh

Reply:    Thank you very much Jass for your kind words and your support! I am honoured to be able to assist our clients and grateful for your partnership! Sincerely, Elena

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House / Single-Family
Baturyn, Edmonton
Jun 2024
June 2024
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4.83

Personable and understands all situations. Patient.. Knowledgeable in all aspects of a situation when trying to manage. And quick, my gosh…. Any time I had a questions , she was on it… Simply an amazing agent! Highly recommend - Suzanne Car

Reply:    Thank you very much, Suzanne. I really appreciate your kindness and comments and your business. Look forward to many more interactions and congratulations on your beautiful home !! Sincerely, Elena

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Condo / Apartment
Glastonbury, Edmonton
May 2024
May 2024
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5.00

We are happy with the service provided by our agent! She did the job very quickly and, most importantly, accurately. She warns and informs us about everything in advance. Always plans several steps ahead. Carefully checks all the nuances and individually adapts to all situations. We appreciate your help! Thank you, Elena! - Gulnaz Zakirova

Reply:    Thank you Gulnaz and Ildar! Congratulations on the purchase of your new home and thank you for the opportunity to be a part of your home ownership journey. Sincerely, Elena

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House / Single-Family
Greenbury, Spruce Grove
Apr 2024
April 2024
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5.00

Process was smooth with clear explanation of the process for our new family comers to Canada. Very simple to understand the explanation and get the best rates for us. Highly recommended - Jaled Yehya

Reply:    Thank you very much, Jaled for your kind words. I’m glad that I was able to assist you and your family with your financial needs! Congratulations on your beautiful new house. sincerely, Elena

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House / Single-Family
Rapperswill, Edmonton
Apr 2024
April 2024
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5.00

Buying a new home is one of the best experiences. Elena Russell was very knowledgeable and patient with our questions. She came with all the clarifications. She was a great help when we wanted and needed to adjust our preferences for our new home in Canada. She is a friendly person, very competent and very professional. Excellent…we would give it our highest recommendation! - Amal Yehia

Reply:    Thank you very much Amal, it was my honour and privilege to assist you and your family with making a dream of home ownership come true. Sincerely, Elena

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House / Single-Family
Anthony Henday Castledowns, Edmonton
Apr 2024
April 2024
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5.00

I'm writing this review to express sincere gratitude to Elena Russell from Legacy Mortgage Group in Edmonton, AB. From the very beginning of my clients homebuying journey, who just moved to AB from a different province, Elena went above and beyond to ensure a smooth and successful experience. My clients and I were impressed by her responsiveness, her ability to explain the whole process, her willingness to go extra mile. Thanks to Elena's expertise and guidance, my clients secured the grate mortgage rate, felt confident navigating the mortgage process, and completed all the paperwork and mortgage approval for less than a week. If you are looking for a mortgage broker who is knowledgeable, professional, and truly dedicated to her clients, I highly recommend Elena Russell from Legacy Mortgage. She made a stressful process much easier, and my clients and I could not be happier with the service we received. - Daria

Reply:    Thank you very much for your kind words and your partnership Daria !! Always my pleasure working with you and your customers. So happy to help our mutual clients with the smooth transition to friendly Alberta

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House / Single-Family
Fenwyk, Spruce Grove
Apr 2024
April 2024
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5.00

I cannot say enough good things about Elena Russell. Elena was very responsive to us during the entire process of securing a mortgage, you can tell she is very knowledgeable and she took the extra time to explain every section of our mortgage in detail. She truly cares about her clients and making them feel comfortable. Elena was able to secure a low interest rate for us and helped us through the entire process of purchasing our first home. Highly recommend Elena to any of my family or friends. - Melanie Nowak

Reply:    Thank you very much Melanie I really appreciate your kind words, it’s my honour and privilege to be working with you and your loved ones!

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House / Single-Family
Sherwood Park, Strathcona County
Feb 2024
February 2024
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5.00

Lena made our dream about first house in Canada come true!!! She is absolutely responsible. She knows the subject very well. Elena is well organised and it’s comfortable to work with her! - Yuliya Shved

Reply:    Thank you Yulia and Nikii for your amazing review. I am delighted to be a part of your home ownership in Canada! Congratulations and thank you again! Elena

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5.00
5.00
5.00
Successful
YES
House / Single-Family
The Orchards at Ellerslie, Edmonton
Feb 2024
January 2024
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