Terrible experience.....rude.... obnoxious woman has zero business being in real estate Just an egomaniac and time waster......her whole team is out to lunch and the office manager has no hold in his people and their actions - Steve

Our family was very interested in a specific property. I called Karen. She was initially unsure which property I'm talking about. She then realized, and told us the time of the open house. We showed up at that time, but there was nobody there. We waited around for 45 minutes and there was still nobody there. I then messaged and let Karen know that we were there waiting and nobody has arrived. She asked for the address, and then simply stopped responding. She didn't respond to any interaction after that. This property has been on the market for a while, and it's possible that the sellers are stressing about this. Maybe they believe that they need to lower the price, or that there is something wrong with their property. As it turns out, the Realtor they chose to trust does not even bother to show up to appointments or respond to messages of people who are interested. I'm very surprised by the lack of professionalism or responsibility of such a seemingly big realtor. Avoid Karen Zhao if you are a seller. - Dan

Best not to go with her as she is very dishonest and unreliable. She is also very rude, disrespectful and unprofessional. - Shear

Karen has a team with Newcoast and works with a realtor named William Liu. From the first time we met, I already could tell there was something bad about them. They seemed professional but they do not care about the work they do. They give you no service and try to rip you off by charging fees that they hid. When you confront them and caught them red handed, they say they'll return it but as time passes, that was false hope, they will just keep lying to you and see how much money they can cheat from you. William Liu lives in Surrey. Both work for New Coast Realty on Karen's team and they work in Richmond, Vancouver and greater vancouver region. Best to stay clear from them and even New Coast. New coast is created to make money for themselves first and foremost, then if you're a seller, you may make some money. If you're a buyer, they will try to lie to you to spend more money, then tell you to not let anyone know that you're getting VIP treatment but in fact not really. They will try to gouge your and milk you for as much as possible to line their pockets with your money. New coast has also been involved with house flipping, causing the Vancouver market to become way out of hand. Do no trust them. Go with other more reputable and honest realtors. These realtors will cheat anyone, they focus on Chinese people as lots don't really know much and have lots of money. They are hoping their clients are ignorant and don't know anything so they can cheat them some more. Stay clear from them. - George

Karen cares only about herself and how much money she can make off you. She will make promises and say anything to get your business and once she gets what she wants, she dumps you. She doesn't have your best interest unless it is in her best interest. She will lie and mislead you. Best not to go with her as she is very dishonest and unreliable. She is also very rude, disrespectful and unprofessional. - John