Avoid their agent: Mahmoud Abdelmegid at all costs. My review is based on my latest experience with Mahmoud, and NOT the office as a whole. We had a very unsatisfactory experience (to say the least) w/Mahmoud who poorly managed the selling of our house. We initially, met Mahmoud early in the year and agreed to reno the place to maximize the return. Based on his advice, we invested about $25K in reno and upgrades. Then, it all went downhill from there. After four months on/off the market with four widely different listing prices, we ended up selling below the market. It was abt 16% less than the price Mahmoud promised initially. Then comes the worst part, the buyer asked for closing in less than four weeks, and Mahmoud pushed us to agree without negotiating any additional compensation. He advised that the buyer would walk away if we counter (not sure why, as we realized afterward the buyer was very committed and willing to finalize), so we signed on the offer as-is ;( .... Mahmoud assured us that finding a place within four weeks is no issue at all. He promised to help to find us a new place as, at the time, we have nowhere to go. Long story short, Mahmoud gradually became hands-off, and eventually, I was left helpless to find my family a new home. I realized that realistically there is NO way I can purchase and close in less than 8-12 weeks, so I ended up renting :( . This was a complete and unanticipated change in plans. Mahmoud eventually walked away and didn't even bother asking what did we do. This is a BIG lesson I learned, and I can't fully blame my agent. It's also my fault that I didn't do my homework and didn't choose my agent wisely. My lessons learned and tips for those thinking of selling: 1-) choose your agent wisely and think twice 2-) know your ultimate selling price (including any investment) and never let your agent convince you otherwise 3-) never accept less than a two-month closing date (unless you have something in place) Best of Luck!! - N. Ibrahim